MSSC QUALITY ACTUAL EXAM PAPER
2026 QUESTIONS WITH ANSWERS
GRADED A+
◍ The performance of the product as viewed by the customer is ultimately the
most important measure of __________..
Answer: Product quality
◍ What is the definition of quality?.
Answer: Quality is the extent to which a product's traits fulfill the customer's
demands.
◍ To reduce variation, minimize defects, and to shorten cycle time are
considered __________ goals..
Answer: Quality
◍ What does the 'Voice of the Customer' refer to?.
Answer: It refers to the measure of outgoing product quality based on how
closely a product meets customer requirements.
◍ Defect prevention is the __________ of the four types of quality costs..
Answer: Most cost effective
◍ A history of dependability and customer satisfaction should be considered
when __________..
Answer: Evaluating a potential supplier
◍ List the factors that influence customer perception of product quality..
Answer: Function, Cost, Look, Finish, Durability, Delivery.
◍ What are the four types of quality costs?.
Answer: External failure costs, Internal failure costs, Appraisal costs,
Prevention costs.
,◍ A worker should __________ any time the worker notices a minor quality
problem that is not critical to product function or performance..
Answer: Notify the supervisor to determine the correct action to take
◍ An employee should report to their supervisor if the following situation
occurs:.
Answer: There is an increase in the number of defective parts produced by a
machine.
◍ Everyone within an organization is responsible for __________ quality..
Answer: Improving
◍ What is the role of management in quality improvement?.
Answer: Management establishes quality policies and promotes
communication across teams.
◍ Greater variations in a process may occur when __________..
Answer: Unapproved process adjustments are performed
◍ : Of the four roles of management, controlling covers which of the following
actions:.
Answer: Monitoring actual to standard work performance
◍ What are the four major roles of management in achieving quality success?.
Answer: Planning, Organizing, Leading, Controlling.
◍ What is DFMEA?.
Answer: Design Failure Mode and Effects Analysis is a method used to
identify and prevent potential problems before a product reaches the
customer.
◍ Product development teams should perform a(n) __________ as early as
possible during their design process..
Answer: Design Failure Mode and Effects Analysi
◍ What is the responsibility of the Quality Assurance team?.
Answer: To ensure that products meet design specifications.
,◍ What is the role of the Purchasing team in quality management?.
Answer: To establish criteria for supplier selection and maintain records of
supplier evaluations.
◍ To make sure the appropriate parties are notified, use a __________..
Answer: Predetermined distribution list
◍ __________ should be validated and approved to ensure accuracy..
Answer: Standard operating procedures
◍ First piece inspection is required for __________..
Answer: Documenting repeatable setups
◍ How does the Shipping team contribute to quality management?.
Answer: By ensuring that products reach customers without damage.
◍ What is the role of customer service in quality management?.
Answer: To handle customer complaints and communicate recurring issues
to appropriate teams.
◍ What is a Quality Management System (QMS)?.
Answer: A structured set of goals, rules, and routines designed to achieve
and continuously improve quality.
◍ The number of defects produced is a measure of __________..
Answer: The effectiveness of a quality assurance system
◍ What are the typical elements of a Quality Management System?.
Answer: Quality plan, Quality control (QC) methods, Quality assurance
(QA) methods.
◍ The quality plan documents how the company is going to reach its quality
goals in the scope of the __________..
Answer: Quality management system
◍ What does a quality plan outline?.
Answer: It defines the components of the quality management system and
outlines the organization's philosophy for achieving quality goals.
, ◍ What is the purpose of Quality Control (QC)?.
Answer: To compare a product's features to its design specifications and
identify nonconformance.
◍ Companies often __________ to create a baseline measurement for
improvements in machine performance.
Answer: Establish a metric
◍ What is the function of Quality Assurance (QA)?.
Answer: To evaluate and provide feedback on the quality plan and control
systems.
◍ What is the PDCA cycle?.
Answer: Plan-Do-Check-Act cycle used for continuous improvement in
quality management.
◍ : 5S is a lean manufacturing technique that focuses on creating a(n)
__________..
Answer: Clean and orderly work area
◍ Companies typically include policies and procedures for continuous
improvements as part of their __________..
Answer: Quality assurance system
◍ What is Total Quality Management (TQM)?.
Answer: A quality management philosophy that focuses on continuously
satisfying customers by reducing nonconformities.
◍ Joseph
M. Juran,
W. Edwards Deming, and
C. Phillip Crosby contributed to the various approaches of __________..
Answer: TQM, Total Quality Management
◍ What are the three fundamental elements of TQM?.
Answer: Customer satisfaction, Everyone's involvement, Continuous
improvement.
2026 QUESTIONS WITH ANSWERS
GRADED A+
◍ The performance of the product as viewed by the customer is ultimately the
most important measure of __________..
Answer: Product quality
◍ What is the definition of quality?.
Answer: Quality is the extent to which a product's traits fulfill the customer's
demands.
◍ To reduce variation, minimize defects, and to shorten cycle time are
considered __________ goals..
Answer: Quality
◍ What does the 'Voice of the Customer' refer to?.
Answer: It refers to the measure of outgoing product quality based on how
closely a product meets customer requirements.
◍ Defect prevention is the __________ of the four types of quality costs..
Answer: Most cost effective
◍ A history of dependability and customer satisfaction should be considered
when __________..
Answer: Evaluating a potential supplier
◍ List the factors that influence customer perception of product quality..
Answer: Function, Cost, Look, Finish, Durability, Delivery.
◍ What are the four types of quality costs?.
Answer: External failure costs, Internal failure costs, Appraisal costs,
Prevention costs.
,◍ A worker should __________ any time the worker notices a minor quality
problem that is not critical to product function or performance..
Answer: Notify the supervisor to determine the correct action to take
◍ An employee should report to their supervisor if the following situation
occurs:.
Answer: There is an increase in the number of defective parts produced by a
machine.
◍ Everyone within an organization is responsible for __________ quality..
Answer: Improving
◍ What is the role of management in quality improvement?.
Answer: Management establishes quality policies and promotes
communication across teams.
◍ Greater variations in a process may occur when __________..
Answer: Unapproved process adjustments are performed
◍ : Of the four roles of management, controlling covers which of the following
actions:.
Answer: Monitoring actual to standard work performance
◍ What are the four major roles of management in achieving quality success?.
Answer: Planning, Organizing, Leading, Controlling.
◍ What is DFMEA?.
Answer: Design Failure Mode and Effects Analysis is a method used to
identify and prevent potential problems before a product reaches the
customer.
◍ Product development teams should perform a(n) __________ as early as
possible during their design process..
Answer: Design Failure Mode and Effects Analysi
◍ What is the responsibility of the Quality Assurance team?.
Answer: To ensure that products meet design specifications.
,◍ What is the role of the Purchasing team in quality management?.
Answer: To establish criteria for supplier selection and maintain records of
supplier evaluations.
◍ To make sure the appropriate parties are notified, use a __________..
Answer: Predetermined distribution list
◍ __________ should be validated and approved to ensure accuracy..
Answer: Standard operating procedures
◍ First piece inspection is required for __________..
Answer: Documenting repeatable setups
◍ How does the Shipping team contribute to quality management?.
Answer: By ensuring that products reach customers without damage.
◍ What is the role of customer service in quality management?.
Answer: To handle customer complaints and communicate recurring issues
to appropriate teams.
◍ What is a Quality Management System (QMS)?.
Answer: A structured set of goals, rules, and routines designed to achieve
and continuously improve quality.
◍ The number of defects produced is a measure of __________..
Answer: The effectiveness of a quality assurance system
◍ What are the typical elements of a Quality Management System?.
Answer: Quality plan, Quality control (QC) methods, Quality assurance
(QA) methods.
◍ The quality plan documents how the company is going to reach its quality
goals in the scope of the __________..
Answer: Quality management system
◍ What does a quality plan outline?.
Answer: It defines the components of the quality management system and
outlines the organization's philosophy for achieving quality goals.
, ◍ What is the purpose of Quality Control (QC)?.
Answer: To compare a product's features to its design specifications and
identify nonconformance.
◍ Companies often __________ to create a baseline measurement for
improvements in machine performance.
Answer: Establish a metric
◍ What is the function of Quality Assurance (QA)?.
Answer: To evaluate and provide feedback on the quality plan and control
systems.
◍ What is the PDCA cycle?.
Answer: Plan-Do-Check-Act cycle used for continuous improvement in
quality management.
◍ : 5S is a lean manufacturing technique that focuses on creating a(n)
__________..
Answer: Clean and orderly work area
◍ Companies typically include policies and procedures for continuous
improvements as part of their __________..
Answer: Quality assurance system
◍ What is Total Quality Management (TQM)?.
Answer: A quality management philosophy that focuses on continuously
satisfying customers by reducing nonconformities.
◍ Joseph
M. Juran,
W. Edwards Deming, and
C. Phillip Crosby contributed to the various approaches of __________..
Answer: TQM, Total Quality Management
◍ What are the three fundamental elements of TQM?.
Answer: Customer satisfaction, Everyone's involvement, Continuous
improvement.
