MSSC QUALITY CERTIFICATION
SCRIPT 2026 QUESTIONS WITH
SOLUTIONS GRADED A+
◍ Your supervisor asked you to log the coolant levels on machines. You are
not sure how to do this. What do you do?.
Answer: Ask for help
◍ What information can give you the best information about the effectiveness
of your company's quality system?.
Answer: Number of defects
◍ Quality.
Answer: A product meets or exceeds the expectations and the needs of the
customer.
◍ Quality Planning.
Answer: Designing a process that is capable of meeting quality standards.
◍ When performing an in-process audit, why is it important to keep a
checklist?.
Answer: To ensure that the results are more uniform
◍ You are auditing the shipping department and discover a non-conforming
label. The shipping supervisor corrects it immediately. Should you still
document the discrepancy?.
Answer: Yes because it's important to document all findings
◍ What is a third party auditor?.
Answer: Someone from outside the organization/company.
◍ Which statement best describes a quality audit program. A quality audit
program_______.
, Answer: Is a system that controls all of the auditing functions
◍ You are an auditor performing an end-item product audit. What are you
looking for?.
Answer: Quality of the finished product
◍ Inspection.
Answer: An assessment activity that compares a specific product quality
with a standard value; taking a measurement and comparing it to a standard.
◍ Quality Audit.
Answer: An independent review that compares some aspect of quality
performance with the standard for that performance.
◍ Your audit team has been assigned to audit the production floor. Which of
these areas are you most likely to be auditing.
Answer: Device calibration records
◍ During an audit of the production department, it was discovered that an
incorrect label was applied to a motor mount. Notes from a previous audit
indicate that this problem has happened before. This finding was
documented and a corrective action was issued. The motor line is audited
annually. What should be done to address this corrective action?.
Answer: Check the labels at application and document the process
◍ Non conforming Product.
Answer: A product that does not meet specifications.
◍ What determines how often calibration on tools is performed?.
Answer: Stability of the tool
◍ Measuring devices must be _________ at regular intervals to maintain their
accuracy..
Answer: Calibrated
◍ You are about to inspect a part measurement using a caliper. The first thing
you do when grabbing the tool is to check the calibration label for the most
important piece of information which is what?.
, Answer: The due date for the next calibration
◍ How often should Surface finish gauges be calibrated?.
Answer: Based on company calibration standards
◍ Quality Management System.
Answer: A plan that focuses the efforts of an organization on the quality of
their products and meeting customer needs.
◍ What does calibration mean?.
Answer: Calibration adjusts a device to a standard
◍ ISO 9000.
Answer: A family of international standards that apply to the design and
implementation of quality systems.
◍ Total Quality Management.
Answer: A quality management system built around an effort to improve
quality, involve everyone in the organization, and most importantly, ensure
customer satisfaction.
◍ TQM.
Answer: Total Quality Management
◍ Six Sigma.
Answer: A set of quality management tools that uses a statistical data
approach to reduce defects and improve and maintain quality.
◍ Quality Assessment.
Answer: A company-wide review of the status of quality.
◍ Statistical Process Control.
Answer: An evaluation of process data, using statistical methods, to
determine whether a process is in control.
◍ Which is the most important component to a quality system?.
Answer: Continuous improvement policies
◍ SPC.
SCRIPT 2026 QUESTIONS WITH
SOLUTIONS GRADED A+
◍ Your supervisor asked you to log the coolant levels on machines. You are
not sure how to do this. What do you do?.
Answer: Ask for help
◍ What information can give you the best information about the effectiveness
of your company's quality system?.
Answer: Number of defects
◍ Quality.
Answer: A product meets or exceeds the expectations and the needs of the
customer.
◍ Quality Planning.
Answer: Designing a process that is capable of meeting quality standards.
◍ When performing an in-process audit, why is it important to keep a
checklist?.
Answer: To ensure that the results are more uniform
◍ You are auditing the shipping department and discover a non-conforming
label. The shipping supervisor corrects it immediately. Should you still
document the discrepancy?.
Answer: Yes because it's important to document all findings
◍ What is a third party auditor?.
Answer: Someone from outside the organization/company.
◍ Which statement best describes a quality audit program. A quality audit
program_______.
, Answer: Is a system that controls all of the auditing functions
◍ You are an auditor performing an end-item product audit. What are you
looking for?.
Answer: Quality of the finished product
◍ Inspection.
Answer: An assessment activity that compares a specific product quality
with a standard value; taking a measurement and comparing it to a standard.
◍ Quality Audit.
Answer: An independent review that compares some aspect of quality
performance with the standard for that performance.
◍ Your audit team has been assigned to audit the production floor. Which of
these areas are you most likely to be auditing.
Answer: Device calibration records
◍ During an audit of the production department, it was discovered that an
incorrect label was applied to a motor mount. Notes from a previous audit
indicate that this problem has happened before. This finding was
documented and a corrective action was issued. The motor line is audited
annually. What should be done to address this corrective action?.
Answer: Check the labels at application and document the process
◍ Non conforming Product.
Answer: A product that does not meet specifications.
◍ What determines how often calibration on tools is performed?.
Answer: Stability of the tool
◍ Measuring devices must be _________ at regular intervals to maintain their
accuracy..
Answer: Calibrated
◍ You are about to inspect a part measurement using a caliper. The first thing
you do when grabbing the tool is to check the calibration label for the most
important piece of information which is what?.
, Answer: The due date for the next calibration
◍ How often should Surface finish gauges be calibrated?.
Answer: Based on company calibration standards
◍ Quality Management System.
Answer: A plan that focuses the efforts of an organization on the quality of
their products and meeting customer needs.
◍ What does calibration mean?.
Answer: Calibration adjusts a device to a standard
◍ ISO 9000.
Answer: A family of international standards that apply to the design and
implementation of quality systems.
◍ Total Quality Management.
Answer: A quality management system built around an effort to improve
quality, involve everyone in the organization, and most importantly, ensure
customer satisfaction.
◍ TQM.
Answer: Total Quality Management
◍ Six Sigma.
Answer: A set of quality management tools that uses a statistical data
approach to reduce defects and improve and maintain quality.
◍ Quality Assessment.
Answer: A company-wide review of the status of quality.
◍ Statistical Process Control.
Answer: An evaluation of process data, using statistical methods, to
determine whether a process is in control.
◍ Which is the most important component to a quality system?.
Answer: Continuous improvement policies
◍ SPC.
