COS 115 Final Exam with all Correct & 100% Verified
Answers |Actual Complete Exam |Already Graded A+
(Just Released)
All trash receptacle must have a ________. The area surrounding the ________ receptacle shall
be maintained in a sanitary manner. ✔Correct Answer-liner and trash
Which animals are allowed in the salon? ✔Correct Answer-fish in a bowl
Where should soiled linen be placed? ✔Correct Answer-clean covered bin
Each licensee and student shall wear clean garments and shoes while serving patrons. T or F
✔Correct Answer-True
As a cosmetologist I am not able to use any product that penetrates the dermis. ✔Correct
Answer-True
Regarding foot spa disinfection; a record must be made of the date and time of each cleaning
and disinfecting. How long should these records be kept and made available in the event they
are requested by either a patron or inspector? ✔Correct Answer-90 days
Waste material shall be kept in receptacles with a disposable liner and closed lid. ✔Correct
Answer-False
Cosmetic art shops shall have a sink with hot and cold running water in the shop, separate from
restrooms. ✔Correct Answer-True
Which of the statements below represents a specific goal?
a.I will get a job.
b.I will very easily get a job.
c.I will most likely get a job somewhere close to where I might live.
d.I will get an entry-level position in a reputable salon after graduation. ✔Correct Answer-d.
I will get an entry-level position in a reputable salon after graduation.
Measurable goals will help you get organized and: ✔Correct Answer-track your progress
Pareto's principle is called the: ✔Correct Answer-80/20 rule
Which of the following time periods identifies the consideration for a long-range goal?
✔Correct Answer-5 years
,Which of these descriptions is NOT a guideline to be used when creating a resumé?
a.list awards
b.show prior employment information
c.provide at least eight pages of information
d.write the resumé in a brief and concise manner ✔Correct Answer-provide at least eight
pages of information
The item that offers an employer a brief summary of what qualities you would bring to the salon
is called a(n): ✔Correct Answer-cover letter
During a job interview it is very important to: ✔Correct Answer-stay calm and be yourself
Before an interview begins, you might be asked to fill out a(n): ✔Correct Answer-application
Which of the following statements describes what you should do if you are asked a question
that seems discriminatory? ✔Correct Answer-politely decline to answer
All of the following descriptions apply to an independent salon EXCEPT:
a.may offer from 5-40 workstations
b.owner makes all the decisions in terms of décor
c.uses a set business plan provided by a parent company
d.owner makes all the decisions in terms of pricing and services ✔Correct Answer-c. uses a
set business plan provided by a parent company
Of the items listed below which one is NOT considered a benefit?
a.salary
b.sick days
c.paid vacation
d.paid holidays ✔Correct Answer-a. salary
Dependability as a work principle can be described as: ✔Correct Answer-showing up on time
and ready to work
Passion as a work principle can be described as: ✔Correct Answer-showing that you love what
you do
When handling a client complaint you can turn a negative experience into a positive one by:
✔Correct Answer-restating back to the client what you heard
Important information about the client, combined with the financial value of a client, is referred
to as the: ✔Correct Answer-client factor
A client profile is a composite of market statistics that can be used to identify the general
characteristics of individuals: ✔Correct Answer-within the market
, According to statistics, how often does the average loyal client visit a salon? ✔Correct
Answer-every 6 weeks
Industry statistics indicate that satisfied clients will usually refer how many new clients?
✔Correct Answer-three
Adding the client's service total and retail total for one visit will achieve which of the following
results? ✔Correct Answer-average ticket
Persons who make habitual use of the services of another person are called: ✔Correct
Answer-a clientele
A category title for tracking and overseeing clientele-building strategies is CRM which stands for:
✔Correct Answer-Client Relations Management
Which of the following concepts involves converting existing clients to return clients?
✔Correct Answer-client retention
If all of your appointment times have been scheduled with clients for a given day, the term to
describe this is a: ✔Correct Answer-full book
An effective strategy to ensure a return visit from a client is to: ✔Correct Answer-provide
exceptional service
The act of a highly satisfied client directing another person to see you for professional services is
called a(n): ✔Correct Answer-referral
A major component of the referral process is ensuring positive: ✔Correct Answer-word-of-
mouth
Offering an additional hair coloring service to the client who originally scheduled a haircut
appointment is an example of: ✔Correct Answer-upselling
A client retention strategy that involves clients booking a future appointment before leaving the
salon during a current visit is known as: ✔Correct Answer-prebooking
The salon exterior, décor, music and sounds, and air and ventilation are all elements of:
✔Correct Answer-ambiance
A personalized approach is also referred to as: ✔Correct Answer-chairside manner
What is meant by the term consistency? ✔Correct Answer-things happen in a uniform way
Answers |Actual Complete Exam |Already Graded A+
(Just Released)
All trash receptacle must have a ________. The area surrounding the ________ receptacle shall
be maintained in a sanitary manner. ✔Correct Answer-liner and trash
Which animals are allowed in the salon? ✔Correct Answer-fish in a bowl
Where should soiled linen be placed? ✔Correct Answer-clean covered bin
Each licensee and student shall wear clean garments and shoes while serving patrons. T or F
✔Correct Answer-True
As a cosmetologist I am not able to use any product that penetrates the dermis. ✔Correct
Answer-True
Regarding foot spa disinfection; a record must be made of the date and time of each cleaning
and disinfecting. How long should these records be kept and made available in the event they
are requested by either a patron or inspector? ✔Correct Answer-90 days
Waste material shall be kept in receptacles with a disposable liner and closed lid. ✔Correct
Answer-False
Cosmetic art shops shall have a sink with hot and cold running water in the shop, separate from
restrooms. ✔Correct Answer-True
Which of the statements below represents a specific goal?
a.I will get a job.
b.I will very easily get a job.
c.I will most likely get a job somewhere close to where I might live.
d.I will get an entry-level position in a reputable salon after graduation. ✔Correct Answer-d.
I will get an entry-level position in a reputable salon after graduation.
Measurable goals will help you get organized and: ✔Correct Answer-track your progress
Pareto's principle is called the: ✔Correct Answer-80/20 rule
Which of the following time periods identifies the consideration for a long-range goal?
✔Correct Answer-5 years
,Which of these descriptions is NOT a guideline to be used when creating a resumé?
a.list awards
b.show prior employment information
c.provide at least eight pages of information
d.write the resumé in a brief and concise manner ✔Correct Answer-provide at least eight
pages of information
The item that offers an employer a brief summary of what qualities you would bring to the salon
is called a(n): ✔Correct Answer-cover letter
During a job interview it is very important to: ✔Correct Answer-stay calm and be yourself
Before an interview begins, you might be asked to fill out a(n): ✔Correct Answer-application
Which of the following statements describes what you should do if you are asked a question
that seems discriminatory? ✔Correct Answer-politely decline to answer
All of the following descriptions apply to an independent salon EXCEPT:
a.may offer from 5-40 workstations
b.owner makes all the decisions in terms of décor
c.uses a set business plan provided by a parent company
d.owner makes all the decisions in terms of pricing and services ✔Correct Answer-c. uses a
set business plan provided by a parent company
Of the items listed below which one is NOT considered a benefit?
a.salary
b.sick days
c.paid vacation
d.paid holidays ✔Correct Answer-a. salary
Dependability as a work principle can be described as: ✔Correct Answer-showing up on time
and ready to work
Passion as a work principle can be described as: ✔Correct Answer-showing that you love what
you do
When handling a client complaint you can turn a negative experience into a positive one by:
✔Correct Answer-restating back to the client what you heard
Important information about the client, combined with the financial value of a client, is referred
to as the: ✔Correct Answer-client factor
A client profile is a composite of market statistics that can be used to identify the general
characteristics of individuals: ✔Correct Answer-within the market
, According to statistics, how often does the average loyal client visit a salon? ✔Correct
Answer-every 6 weeks
Industry statistics indicate that satisfied clients will usually refer how many new clients?
✔Correct Answer-three
Adding the client's service total and retail total for one visit will achieve which of the following
results? ✔Correct Answer-average ticket
Persons who make habitual use of the services of another person are called: ✔Correct
Answer-a clientele
A category title for tracking and overseeing clientele-building strategies is CRM which stands for:
✔Correct Answer-Client Relations Management
Which of the following concepts involves converting existing clients to return clients?
✔Correct Answer-client retention
If all of your appointment times have been scheduled with clients for a given day, the term to
describe this is a: ✔Correct Answer-full book
An effective strategy to ensure a return visit from a client is to: ✔Correct Answer-provide
exceptional service
The act of a highly satisfied client directing another person to see you for professional services is
called a(n): ✔Correct Answer-referral
A major component of the referral process is ensuring positive: ✔Correct Answer-word-of-
mouth
Offering an additional hair coloring service to the client who originally scheduled a haircut
appointment is an example of: ✔Correct Answer-upselling
A client retention strategy that involves clients booking a future appointment before leaving the
salon during a current visit is known as: ✔Correct Answer-prebooking
The salon exterior, décor, music and sounds, and air and ventilation are all elements of:
✔Correct Answer-ambiance
A personalized approach is also referred to as: ✔Correct Answer-chairside manner
What is meant by the term consistency? ✔Correct Answer-things happen in a uniform way
