NACC REVIEW CERTIFICATION
SCRIPT 2026 QUESTIONS WITH
SOLUTIONS GRADED A+
◍ A grievance request, or any evidence concerning a grievance, must be filed
orally or in writing no later than _____ calendar days from the date of the
event or the date the member is made aware of the issue..
Answer: 60
◍ 2025 Wellcare ACT Journey to a Successful Season - Broker & Employee.
Answer: Title of the training course for brokers and employees for the year
2025.
◍ When completing an application, you should ensure that you enter the
provider ID of a specialist and not a Primary Care Physician (PCP)..
Answer: False
◍ Wellcare Broker Experience.
Answer: Section focused on the experience of brokers within the Wellcare
framework.
◍ Marketing and Materials.
Answer: One of the five sections in the training course, covering marketing
strategies and materials.
◍ Enrollment Processes.
Answer: Training section that delves into the processes involved in enrolling
individuals.
◍ Which of the following statements about completing telephonic enrollments
is FALSE?.
Answer: Must include most of the required elements necessary to complete
, the enrollment
◍ Wellcare Member Experience.
Answer: Training segment concentrating on the experience of members
within Wellcare.
◍ Quality and Privacy.
Answer: Training component focusing on quality standards and privacy
regulations.
◍ Navigation.
Answer: Instructions on how to navigate through the training module,
including menu options and search functionalities.
◍ Accessibility features.
Answer: Features within the module that enhance accessibility, accessed
through the Settings button.
◍ A passing score of __ or higher must be achieved to successfully complete
this course.
Answer: 85%
◍ To ensure accurate data entry, you should repeat the Medicare ID back to
the beneficiary..
Answer: True
◍ Steps to take when safeguarding and securing PHI and PII include.
Answer: All of the Above
◍ An agent may be terminated for cause if they fail to comply with a
compliance investigation, encourage others to avoid the compliance
interview process, or fail to provide truthful or complete information.
Answer: True
◍ For 2022, ______ will no longer be a preferred pharmacy.
Answer: Walmart
◍ Mastery Exam.
Answer: Final exam in the course requiring a passing score of 85% or higher
SCRIPT 2026 QUESTIONS WITH
SOLUTIONS GRADED A+
◍ A grievance request, or any evidence concerning a grievance, must be filed
orally or in writing no later than _____ calendar days from the date of the
event or the date the member is made aware of the issue..
Answer: 60
◍ 2025 Wellcare ACT Journey to a Successful Season - Broker & Employee.
Answer: Title of the training course for brokers and employees for the year
2025.
◍ When completing an application, you should ensure that you enter the
provider ID of a specialist and not a Primary Care Physician (PCP)..
Answer: False
◍ Wellcare Broker Experience.
Answer: Section focused on the experience of brokers within the Wellcare
framework.
◍ Marketing and Materials.
Answer: One of the five sections in the training course, covering marketing
strategies and materials.
◍ Enrollment Processes.
Answer: Training section that delves into the processes involved in enrolling
individuals.
◍ Which of the following statements about completing telephonic enrollments
is FALSE?.
Answer: Must include most of the required elements necessary to complete
, the enrollment
◍ Wellcare Member Experience.
Answer: Training segment concentrating on the experience of members
within Wellcare.
◍ Quality and Privacy.
Answer: Training component focusing on quality standards and privacy
regulations.
◍ Navigation.
Answer: Instructions on how to navigate through the training module,
including menu options and search functionalities.
◍ Accessibility features.
Answer: Features within the module that enhance accessibility, accessed
through the Settings button.
◍ A passing score of __ or higher must be achieved to successfully complete
this course.
Answer: 85%
◍ To ensure accurate data entry, you should repeat the Medicare ID back to
the beneficiary..
Answer: True
◍ Steps to take when safeguarding and securing PHI and PII include.
Answer: All of the Above
◍ An agent may be terminated for cause if they fail to comply with a
compliance investigation, encourage others to avoid the compliance
interview process, or fail to provide truthful or complete information.
Answer: True
◍ For 2022, ______ will no longer be a preferred pharmacy.
Answer: Walmart
◍ Mastery Exam.
Answer: Final exam in the course requiring a passing score of 85% or higher
