MGT 181 Test 1 Exam #1 Questions with Correct Answers
Healthcare organization (HCO) - ✔✔A corporation providing the services of
multiple patient care teams, such as a hospital or clinic, supporting care providers
with clinical, logistic, and strategic services.
World Health Organization (WHO) goal - ✔✔A state of complete physical and
social well-being and not merely the absence of disease or infirmity
Population health includes: - ✔✔•care to each patient including prevention
•fulfillment of needs beyond healthcare
•helping those who aren't yet patients
Health and Human Services national goals in the Healthy People program for 2030
- ✔✔•attain health and purposeful lives
•improve health of all pops
•social and physical environments that follow this goal^
•promote healthy development and behaviors
•engage with stakeholder to make this happen^
Benchmark - ✔✔The best performance on a specific measure of which the
organization is aware.
Criteria for excellence in patient care (SEPTEE) - ✔✔•Safe: care is free of accident
•Effective: accurate diagnosed
•Patient centered: goals established with patient
,•Timely: care given without delay
•Efficient: min cost
•Equitable: achieved regardless of background
How is population health measured? - ✔✔by incidence (?) and prevalence (?) of
disease, disability and premature loss of life.
Malcolm Baldrige National Quality Award and the Baldrige Model - ✔✔?
Interprofessional Care Team (top of triangle) - ✔✔AKA interdisciplinary care
team: provide specific clinical services (nurse, doctor...)
assess, diagnose, treat, and monitor
Clinical Support Team (2nd triangle) - ✔✔provide specific diagnosis and treatment
(labs, pharm, surg, image, home health, rehab)
safe and effective
Logistic Support Team (3rd triangle) - ✔✔Provide info, supplies, equipment and
facilities (food, HR, info services)
Timely, efficient and equitable
Strategic Support Team (4th triangle) - ✔✔maintain org culture and support
improvement (stakeholder relations, long term planning, finance planning)
Population Health Team (bottom triangle) - ✔✔integrate HCO services with other
community agencies (beyond HCO)
, Stakeholders - ✔✔Individuals or groups who have a direct interest in the
organization's success.
(patients, families, insurers, workers, suppliers, regulators and owners)
Licensed Independent Practitioner (LIP) - ✔✔"Any practitioner permitted by law
and by the [HCO] to provide care and services, without direction or supervision"
(chap. 1; The Joint Commission 2015).
Credentials - ✔✔"Documented evidence of licensure, education, training,
experience, or other qualifications; used to assign specific care privileges to an
LIP, consistent with the scope of their license and assigned clinical
responsibilities" (chap. 1; The Joint Commission 2018).
Many HCO started as ___ care hospitals and then grew as care sites broadened
and specialized - ✔✔acute
Opportunities for Improvement (OFIs) - ✔✔Any situation where current
performance is inferior to benchmark. Excellent HCOs seek and resolve OFIs,
creating an environment where improvement is a central part of the culture.
Patient-centered care - ✔✔Care that is respectful and responsive to individual
patient preferences, needs, and values.
Associates - ✔✔People (employees, trustees and other volunteers, medical staff
members, and agents of contract suppliers) who give their time and energy to the
HCO and its activities.
Healthcare organization (HCO) - ✔✔A corporation providing the services of
multiple patient care teams, such as a hospital or clinic, supporting care providers
with clinical, logistic, and strategic services.
World Health Organization (WHO) goal - ✔✔A state of complete physical and
social well-being and not merely the absence of disease or infirmity
Population health includes: - ✔✔•care to each patient including prevention
•fulfillment of needs beyond healthcare
•helping those who aren't yet patients
Health and Human Services national goals in the Healthy People program for 2030
- ✔✔•attain health and purposeful lives
•improve health of all pops
•social and physical environments that follow this goal^
•promote healthy development and behaviors
•engage with stakeholder to make this happen^
Benchmark - ✔✔The best performance on a specific measure of which the
organization is aware.
Criteria for excellence in patient care (SEPTEE) - ✔✔•Safe: care is free of accident
•Effective: accurate diagnosed
•Patient centered: goals established with patient
,•Timely: care given without delay
•Efficient: min cost
•Equitable: achieved regardless of background
How is population health measured? - ✔✔by incidence (?) and prevalence (?) of
disease, disability and premature loss of life.
Malcolm Baldrige National Quality Award and the Baldrige Model - ✔✔?
Interprofessional Care Team (top of triangle) - ✔✔AKA interdisciplinary care
team: provide specific clinical services (nurse, doctor...)
assess, diagnose, treat, and monitor
Clinical Support Team (2nd triangle) - ✔✔provide specific diagnosis and treatment
(labs, pharm, surg, image, home health, rehab)
safe and effective
Logistic Support Team (3rd triangle) - ✔✔Provide info, supplies, equipment and
facilities (food, HR, info services)
Timely, efficient and equitable
Strategic Support Team (4th triangle) - ✔✔maintain org culture and support
improvement (stakeholder relations, long term planning, finance planning)
Population Health Team (bottom triangle) - ✔✔integrate HCO services with other
community agencies (beyond HCO)
, Stakeholders - ✔✔Individuals or groups who have a direct interest in the
organization's success.
(patients, families, insurers, workers, suppliers, regulators and owners)
Licensed Independent Practitioner (LIP) - ✔✔"Any practitioner permitted by law
and by the [HCO] to provide care and services, without direction or supervision"
(chap. 1; The Joint Commission 2015).
Credentials - ✔✔"Documented evidence of licensure, education, training,
experience, or other qualifications; used to assign specific care privileges to an
LIP, consistent with the scope of their license and assigned clinical
responsibilities" (chap. 1; The Joint Commission 2018).
Many HCO started as ___ care hospitals and then grew as care sites broadened
and specialized - ✔✔acute
Opportunities for Improvement (OFIs) - ✔✔Any situation where current
performance is inferior to benchmark. Excellent HCOs seek and resolve OFIs,
creating an environment where improvement is a central part of the culture.
Patient-centered care - ✔✔Care that is respectful and responsive to individual
patient preferences, needs, and values.
Associates - ✔✔People (employees, trustees and other volunteers, medical staff
members, and agents of contract suppliers) who give their time and energy to the
HCO and its activities.
