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A client buys a vacation package from ABC Tours on May 1. The departure date is
June 15. ABC Tours pays the travel wholesaler on May 8. On which date must the
travel wholesaler produce the tickets, vouchers, itinerary, and other related
documents for the travel agent?
- answer-June 1 (14 days before departure)
A consumer selects a package tour from a travel wholesaler's brochure. The hotel
included in the package is some distance from town, which appeals to the
consumer who wants a quiet location for her holiday. When she arrives at the
hotel, she is upset by the non-stop noise outside her room as the hotel starts
construction of a new swimming pool. Who is to blame for this consumer's
dissatisfaction?
- answer-The travel wholesaler, which should have disclosed in its brochure
information about construction or renovation of the property
A couple gives their travel agent a deposit for a package tour. They obtain a receipt
from her that says, "Balance of $500.00 due on September 27, 2010." The agent
has also added the comment,
"As discussed, some charges are non-refundable." TICO would view this receipt as
• inadequate because, by law, the travel agent should have said, "As discussed on
August 27 2010, some charges are not refundable."
• inadequate because, by law, the travel agent must identify charges that are non-
refundable
• adequate because the travel agent has reminded the clients that the non-
refundable charges were discussed during the sale of the package tour
• adequate because the receipt includes the amount due, the date on which it is due,
and the fact that some charges are non-refundable
- answer-inadequate because, by law, the travel agent must identify charges that
are non-refundable
, A registrant does NOT need to offer the customer the choice of a full refund or
comparable alternative travel services acceptable to the customer for which of the
following?
• where the contract permits a price increase, the cumulative increase is less than
7% of the total price
• a different cruise has been substituted
• the accommodation has been changed
• where the contract does not permit a price increase and the total price of the
travel services is increased, whatever the amount or reason
- answer-where the contract permits a price increase, the cumulative increase is
less than 7% of the total price
A regulation in support of an Act describes...
- answer-How the rules will be enforced or applied
A representation displayed on a billboard or bus board or any other medium with
time or space limitation is NOT required to include?
- answer-Registrant's business name, address and registration number
A travel wholesaler can refuse to provide travel services if:
• the customer has not paid a travel agent for the travel services
• the travel wholesaler has given tickets (or other documents related to the travel
services) to the travel agent for distribution to the customer
• the travel agent has not yet paid the travel wholesaler for the travel services
• the travel agent has paid the travel wholesaler for the travel services
- answer-the customer has not paid a travel agent for the travel services
A travel wholesaler or travel agent who has acquired the rights to travel services
for resale must.
- Answer-Have a written agreement with any supplier whose travel services
the wholesaler or agent is reselling
ABC Travel puts an advertisement in the newspaper that announces a package
holiday "From $999 and up" TICO would not consider this acceptable because...
- answer-The Regulation states that consumers must know the exact cost of all the
travel