CompTIA A+ 220 2026 |
Questions, Answers &
Rationales Study Guide
|Graded A+ | Guaranteed
success|
Updated 2026 Questions and Answers
100% Verified Exam Prep and Comprehensive
Rationales
Included
,A user is having phone issues after installing a new B
application that claims to optimize performance. The user
downloaded the application directly from the vendor's
website and is now experiencing high network utilization
and is receiving repeated security warnings. Which of the
following should the technician perform FIRST to mitigate
the issue?
A. Reset the phone to factory settings.
B. Uninstall the fraudulent application.
C. Increase the data plan limits.
D. Disable the mobile hotspot.
A change advisory board just approved a change A
request. Which of the following is the MOST likely next
step in the change process?
A. End user acceptance
B. Perform risk analysis
C. Communicate to stakeholders
D. Sandbox testing
A user calls the help desk to report that none of the files C
on a PC will open. The user also indicates a program on
the desktop is requesting payment in exchange for file
access. A technician verifies the user's PC is infected with
ransomware. Which of the following should the technician
do FIRST?
A. Scan and remove the malware.
B. Schedule automated malware scans.
C. Quarantine the system.
D. Disable System Restore.
A company is issuing smartphone to employees and B
needs to ensure data is secure if the devices are lost or
stolen. Which of the following provides the BEST
solution?
A. Anti-malware
B. Remote wipe
C. Locator applications
D. Screen lock
, A user reports seeing random, seemingly non-malicious B
advertisement notifications in the Windows 10 Action
Center. The notifications indicate the advertisements are
coming from a web browser. Which of the following is the
BEST solution for a technician to implement?
A. Disable the browser from sending notifications to the
Action Center.
B. Run a full antivirus scan on the computer.
C. Disable all Action Center notifications.
D. Move specific site notifications from Allowed to Block.
A help desk technician is troubleshooting a workstation in C
a SOHO environment that is running above normal
system baselines. The technician discovers an unknown
executable with a random string name running on the
system. The technician terminates the process, and the
system returns to normal operation. The technician thinks
the issue was an infected file, but the antivirus is not
detecting a threat. The technician is concerned other
machines may be infected with this unknown virus. Which
of the following is the MOST effective way to check other
machines on the network for this unknown threat?
A. Run a startup script that removes files by name.
B. Provide a sample to the antivirus vendor.
C. Manually check each machine.
D. Monitor outbound network traffic.
A laptop user is visually impaired and requires a different C
cursor color. Which of the following OS utilities is used to
change the color of the cursor?
A. Keyboard
B. Touch pad
C. Ease of Access Center
D. Display settings
A manager reports that staff members often forget the D
passwords to their mobile devices and applications.
Which of the following should the systems administrator
do to reduce the number of help desk tickets submitted?
A. Enable multifactor authentication.
B. Increase the failed log-in threshold.
C. Remove complex password requirements.
D. Implement a single sign-on with biometrics.
Questions, Answers &
Rationales Study Guide
|Graded A+ | Guaranteed
success|
Updated 2026 Questions and Answers
100% Verified Exam Prep and Comprehensive
Rationales
Included
,A user is having phone issues after installing a new B
application that claims to optimize performance. The user
downloaded the application directly from the vendor's
website and is now experiencing high network utilization
and is receiving repeated security warnings. Which of the
following should the technician perform FIRST to mitigate
the issue?
A. Reset the phone to factory settings.
B. Uninstall the fraudulent application.
C. Increase the data plan limits.
D. Disable the mobile hotspot.
A change advisory board just approved a change A
request. Which of the following is the MOST likely next
step in the change process?
A. End user acceptance
B. Perform risk analysis
C. Communicate to stakeholders
D. Sandbox testing
A user calls the help desk to report that none of the files C
on a PC will open. The user also indicates a program on
the desktop is requesting payment in exchange for file
access. A technician verifies the user's PC is infected with
ransomware. Which of the following should the technician
do FIRST?
A. Scan and remove the malware.
B. Schedule automated malware scans.
C. Quarantine the system.
D. Disable System Restore.
A company is issuing smartphone to employees and B
needs to ensure data is secure if the devices are lost or
stolen. Which of the following provides the BEST
solution?
A. Anti-malware
B. Remote wipe
C. Locator applications
D. Screen lock
, A user reports seeing random, seemingly non-malicious B
advertisement notifications in the Windows 10 Action
Center. The notifications indicate the advertisements are
coming from a web browser. Which of the following is the
BEST solution for a technician to implement?
A. Disable the browser from sending notifications to the
Action Center.
B. Run a full antivirus scan on the computer.
C. Disable all Action Center notifications.
D. Move specific site notifications from Allowed to Block.
A help desk technician is troubleshooting a workstation in C
a SOHO environment that is running above normal
system baselines. The technician discovers an unknown
executable with a random string name running on the
system. The technician terminates the process, and the
system returns to normal operation. The technician thinks
the issue was an infected file, but the antivirus is not
detecting a threat. The technician is concerned other
machines may be infected with this unknown virus. Which
of the following is the MOST effective way to check other
machines on the network for this unknown threat?
A. Run a startup script that removes files by name.
B. Provide a sample to the antivirus vendor.
C. Manually check each machine.
D. Monitor outbound network traffic.
A laptop user is visually impaired and requires a different C
cursor color. Which of the following OS utilities is used to
change the color of the cursor?
A. Keyboard
B. Touch pad
C. Ease of Access Center
D. Display settings
A manager reports that staff members often forget the D
passwords to their mobile devices and applications.
Which of the following should the systems administrator
do to reduce the number of help desk tickets submitted?
A. Enable multifactor authentication.
B. Increase the failed log-in threshold.
C. Remove complex password requirements.
D. Implement a single sign-on with biometrics.
