NACC PSW (Personal Support Worker)
Exam Test Questions and Correct
Answers (Verified Answers) plus
Rationales 2025/2026 Q&A | Instant
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1. What is the primary role of a Personal Support Worker (PSW)?
A. Diagnose illnesses
B. Prescribe medications
C. Assist clients with activities of daily living
D. Perform surgery
Answer: C
Rationale: PSWs provide assistance with daily living activities such as bathing,
dressing, eating, and mobility.
2. Which of the following is an activity of daily living (ADL)?
A. Grocery shopping
B. Bathing
C. Paying bills
D. Managing investments
Answer: B
Rationale: Bathing is a basic activity of daily living necessary for personal care.
3. What is the most effective method of preventing infection?
,A. Wearing jewelry
B. Hand hygiene
C. Using perfume
D. Wearing gloves only
Answer: B
Rationale: Proper hand hygiene is the single most effective way to prevent
infection transmission.
4. When should a PSW wash their hands?
A. Only after meals
B. Only before client contact
C. Before and after client contact
D. At the end of the shift only
Answer: C
Rationale: Hand hygiene should be performed before and after client contact.
5. What does confidentiality mean?
A. Sharing information freely
B. Keeping client information private
C. Discussing clients with friends
D. Posting client information online
Answer: B
Rationale: Confidentiality requires protecting a client's personal information.
6. Which legislation protects client privacy in healthcare settings?
A. Traffic laws
B. Privacy legislation and healthcare regulations
, C. Employment standards only
D. Tax laws
Answer: B
Rationale: Privacy laws protect personal health information.
7. What is empathy?
A. Ignoring feelings
B. Understanding another person's feelings
C. Giving medical advice
D. Controlling emotions
Answer: B
Rationale: Empathy involves understanding and appreciating another person's
feelings.
8. Which communication skill is most important when listening to a client?
A. Interrupting frequently
B. Active listening
C. Changing the topic
D. Speaking louder
Answer: B
Rationale: Active listening helps ensure understanding and respect.
9. What is dignity?
A. Treating people with respect and worth
B. Making decisions for clients
C. Ignoring client preferences
D. Providing only physical care
Answer: A
Exam Test Questions and Correct
Answers (Verified Answers) plus
Rationales 2025/2026 Q&A | Instant
Download Pdf
1. What is the primary role of a Personal Support Worker (PSW)?
A. Diagnose illnesses
B. Prescribe medications
C. Assist clients with activities of daily living
D. Perform surgery
Answer: C
Rationale: PSWs provide assistance with daily living activities such as bathing,
dressing, eating, and mobility.
2. Which of the following is an activity of daily living (ADL)?
A. Grocery shopping
B. Bathing
C. Paying bills
D. Managing investments
Answer: B
Rationale: Bathing is a basic activity of daily living necessary for personal care.
3. What is the most effective method of preventing infection?
,A. Wearing jewelry
B. Hand hygiene
C. Using perfume
D. Wearing gloves only
Answer: B
Rationale: Proper hand hygiene is the single most effective way to prevent
infection transmission.
4. When should a PSW wash their hands?
A. Only after meals
B. Only before client contact
C. Before and after client contact
D. At the end of the shift only
Answer: C
Rationale: Hand hygiene should be performed before and after client contact.
5. What does confidentiality mean?
A. Sharing information freely
B. Keeping client information private
C. Discussing clients with friends
D. Posting client information online
Answer: B
Rationale: Confidentiality requires protecting a client's personal information.
6. Which legislation protects client privacy in healthcare settings?
A. Traffic laws
B. Privacy legislation and healthcare regulations
, C. Employment standards only
D. Tax laws
Answer: B
Rationale: Privacy laws protect personal health information.
7. What is empathy?
A. Ignoring feelings
B. Understanding another person's feelings
C. Giving medical advice
D. Controlling emotions
Answer: B
Rationale: Empathy involves understanding and appreciating another person's
feelings.
8. Which communication skill is most important when listening to a client?
A. Interrupting frequently
B. Active listening
C. Changing the topic
D. Speaking louder
Answer: B
Rationale: Active listening helps ensure understanding and respect.
9. What is dignity?
A. Treating people with respect and worth
B. Making decisions for clients
C. Ignoring client preferences
D. Providing only physical care
Answer: A
