Communication in Nursing 8th Edition Julia Balzer
Riley Questions & Answers
1.WHICH Statement Describes The Affective Aspect Of Learning Effective
Communication Strategies?
A. "The Nurse Should Use Clear, Direct Statements Using Objective Words."
B. "The Nurse Uses Body Language That Is Congruent With The Verbal Message."
C. "The Nurse Believes That Positive Communication Strategies Build Confidence."
D. "The Nurse Practices Assertive And Responsible Communication Strategies." - ANS-
C. "The Nurse Believes That Positive Communication Strategies Build Confidence."
The Nurse Manager Asks The Staff Nurse To Work An Extra Shift.WHICH Response By
The Staff Nurse Is Assertive And Based On Rational Beliefs?
A. "I Don't Want You Upset, So I Will Work Extra."
B. "Why Do I Always Have To Cover Extra Shifts?"
C. "I Am Not Able To Work An Extra Shift."
D. "If You Can't Find Anyone Else, I Will Do It." - ANS-C. "I Am Not Able To Work An
Extra Shift."
A Nurse Manager Offers A Staff Nurse A Choice Between Working 8- Or 12-Hour
Shifts. WHICH Statement, If Made By The Staff Nurse, Is Non-assertive And May
Result In A Frustrated Response From The Nurse Manager?
A. "I Want To Decide The Shifts For All Of The Other Staff Nurses."
B. "Do Whatever You Want. It Doesn't Really Matter To Me."
C. "Thank You For Offering Me A Choice. I Prefer 12-Hour Shifts."
D. "You Will Never Be Able To Give Me What I Really Want To Work." - ANS-B. "Do
Whatever You Want. It Doesn't Really Matter To Me."
The Nurse Is Providing Care To A Patient Who Was Admitted With Heart Failure. The
Patient Has Not Been Following The Prescribed Diet Or Taking The Prescribed
Medications. WHICH Type Of Communication Approach Is Most Important For The
Nurse To Use With This Patient To Facilitate A Change In Self-Care Behavior?
A. Authoritative, Honest, And Outright Communication
B. Assertive, Responsible, And Caring Communication
C. Aggressive, Sympathetic, And Realistic Communication
D. Positive, Expert, And Focused Communication - ANS-B. Assertive, Responsible, And
Caring Communication
Which Are Examples Of A Nurse Who Is Communicating Responsibly? (Select All That
Apply)
A. The Nurse Uses Profanity To Respond To A Client Who Is Intoxicated And Verbally
Abusive.
B. The Nurse Helps A Client Talk To Family Members About Discontinuing
Chemotherapy.
,C. The Nurse Uses Interpersonal Strategies To Help A Client Develop Methods Of
Coping.
D. The Nurse Provides A Client's Health Information To A Close Relative Who Is
Visiting.
E. The Nurse Listens Carefully To The Client's Concern About Inadequate Pain Relief. -
ANS-B. The Nurse Helps A Client Talk To Family Members About Discontinuing
Chemotherapy.
C. The Nurse Uses Interpersonal Strategies To Help A Client Develop Methods Of
Coping.
E. The Nurse Listens Carefully To The Client's Concern About Inadequate Pain Relief.
According To Swanson's Theory, There Are Five Caring Processes, One Of WHICH Is
"Being With." WHICH Of The Responses By The Nurse Portrays An Understanding Of
The Concept Of "Being With" A Client?
A. The Nurse Charting In The Room To Spend More Time With The Client
B. The Nurse Wearing Locator Badge So You Can Quickly Respond Any Time Patient
Would Call Front Desk And Ask To Page You
C. The Nurse Requesting One-On-One Nurse Staffing
D. The Nurse Being Emotionally Present To The Client - ANS-D. The Nurse Being
Emotionally Present To The Client
According To Swanson's Theory, There Are Five Caring Processes, One OfWHICH Is
"Knowing." What Are The Other Four?
A. Communication, Assertiveness, Responsibility, And Caring
B. Maintaining Belief, Being With, Doing For, And Enabling
C. Understanding, Action, Information, And Comfort
D. Maintaining Belief, Being With, Enabling, And Supporting - ANS-B. Maintaining
Belief, Being With, Doing For, And Enabling
The Charge Nurse Informs A Staff Nurse That It Is Her Turn To Float To Another Unit.
WHICH Response By The Staff Nurse Is Aggressive?
A. "I Had Such A Bad Experience Last Time. Please Send Another Nurse Instead Of
Me."
B. "I Will Miss Working With You Today, But I Understand That It Is My Turn To Float."
C. "I Will Not Survive On The Other Unit. The Staff Are Always Too Busy To Help Me."
D. "I Will Float, But You'll Be Sorry. You Cannot Handle Emergencies Without Me." -
ANS-D. "I Will Float, But You'll Be Sorry. You Cannot Handle Emergencies Without Me."
A Client Has High Blood Pressure And Needs To Learn About A Low-Sodium Diet.
WHICH Question If Asked By The Client Would Be An Indirect Request For
Information?
A. "How Should I Prepare Food Without Adding Salt?"
B. "What Will I Do To Make Food Taste Better?"
, C. "What Diet Changes Are Needed To Control My Blood Pressure?"
D. "What Foods Should I Avoid That Are High In Sodium?" - ANS-B. "What Will I Do To
Make Food Taste Better?"
The Nurse Plans To Delegate A Client's Personal Hygiene To A Nursing Assistant.
WHICH Statement If Made By The Nurse To The Nursing Assistant Is Assertive?
A. "Would You Mind Helping The Client With A Bath When You Have Time? If Not, I Will
Skip My Lunch And Do It Myself."
B. "You Never Get Your Work Done And Are Always On The Phone. You Need To Help
The Client Right Now With A Bath, Or I Will Write You Up."
C. "The Client Needs Help With Bathing. I Want You To Assist The Client Now, And
You Can Go To Lunch When You Are Finished."
D. "I Have Important Work To Complete This Morning. You Will Assist The Client With A
Bath. Do Not Take A Break Until You Have Finished." - ANS-C. "The Client Needs Help
With Bathing. I Want You To Assist The Client Now, And You Can Go To Lunch When
You Are Finished."
A Hospital Nurse Is Concerned About The Demands Of Providing Safe Care To Clients
Who Are Seriously Ill. The Nurse Manager Should Suggest WHICH Intervention To
Effectively Help The Nurse Balance The Demanding Work In The Hospital Setting?
A. Delegate More Tasks To The Unlicensed Nursing Personnel On The Unit.
B. Request A Transfer To Another Nursing Care Unit With Patients Who Are Stable.
C. Write Down Stories In A Journal About How Caring Makes A Difference For Patients.
D. Use An Assertive Communication Style For Every Patient-Nurse Interaction. - ANS-
C. Write Down Stories In A Journal About How Caring Makes A Difference For Patients.
Which Nonverbal Action(S) Would Be Consistent With An Assertive Style Of
Communication? (Select All That Apply)
A. Relaxed Posture
B. Established Eye Contact
C. Hands Placed On Hips
D. Distant, Soft Voice
E. Mask-Like Facial Expression - ANS-A. Relaxed Posture
B. Established Eye Contact
The Nurse Cares For A Patient Who Has Just Been Diagnosed With Lung Cancer.
WHICH Statement By The Nurse Is Therapeutic?
A. "You Sound Really Frightened About Your Diagnosis Of Cancer."
B. "You Will Get Better Because The Treatment Will Be Started This Week."
C. "I Think You Should Take A Vacation And Try To Forget About The Cancer."
D. "An Apple A Day Will Keep The Doctor Away." - ANS-A. "You Sound Really
Frightened About Your Diagnosis Of Cancer."
The Home Health Nurse Cares For A Patient Who Is Diagnosed With Chronic
Obstructive Pulmonary Disease.WHICH Response(S) And Behavior(S) By The Nurse
Riley Questions & Answers
1.WHICH Statement Describes The Affective Aspect Of Learning Effective
Communication Strategies?
A. "The Nurse Should Use Clear, Direct Statements Using Objective Words."
B. "The Nurse Uses Body Language That Is Congruent With The Verbal Message."
C. "The Nurse Believes That Positive Communication Strategies Build Confidence."
D. "The Nurse Practices Assertive And Responsible Communication Strategies." - ANS-
C. "The Nurse Believes That Positive Communication Strategies Build Confidence."
The Nurse Manager Asks The Staff Nurse To Work An Extra Shift.WHICH Response By
The Staff Nurse Is Assertive And Based On Rational Beliefs?
A. "I Don't Want You Upset, So I Will Work Extra."
B. "Why Do I Always Have To Cover Extra Shifts?"
C. "I Am Not Able To Work An Extra Shift."
D. "If You Can't Find Anyone Else, I Will Do It." - ANS-C. "I Am Not Able To Work An
Extra Shift."
A Nurse Manager Offers A Staff Nurse A Choice Between Working 8- Or 12-Hour
Shifts. WHICH Statement, If Made By The Staff Nurse, Is Non-assertive And May
Result In A Frustrated Response From The Nurse Manager?
A. "I Want To Decide The Shifts For All Of The Other Staff Nurses."
B. "Do Whatever You Want. It Doesn't Really Matter To Me."
C. "Thank You For Offering Me A Choice. I Prefer 12-Hour Shifts."
D. "You Will Never Be Able To Give Me What I Really Want To Work." - ANS-B. "Do
Whatever You Want. It Doesn't Really Matter To Me."
The Nurse Is Providing Care To A Patient Who Was Admitted With Heart Failure. The
Patient Has Not Been Following The Prescribed Diet Or Taking The Prescribed
Medications. WHICH Type Of Communication Approach Is Most Important For The
Nurse To Use With This Patient To Facilitate A Change In Self-Care Behavior?
A. Authoritative, Honest, And Outright Communication
B. Assertive, Responsible, And Caring Communication
C. Aggressive, Sympathetic, And Realistic Communication
D. Positive, Expert, And Focused Communication - ANS-B. Assertive, Responsible, And
Caring Communication
Which Are Examples Of A Nurse Who Is Communicating Responsibly? (Select All That
Apply)
A. The Nurse Uses Profanity To Respond To A Client Who Is Intoxicated And Verbally
Abusive.
B. The Nurse Helps A Client Talk To Family Members About Discontinuing
Chemotherapy.
,C. The Nurse Uses Interpersonal Strategies To Help A Client Develop Methods Of
Coping.
D. The Nurse Provides A Client's Health Information To A Close Relative Who Is
Visiting.
E. The Nurse Listens Carefully To The Client's Concern About Inadequate Pain Relief. -
ANS-B. The Nurse Helps A Client Talk To Family Members About Discontinuing
Chemotherapy.
C. The Nurse Uses Interpersonal Strategies To Help A Client Develop Methods Of
Coping.
E. The Nurse Listens Carefully To The Client's Concern About Inadequate Pain Relief.
According To Swanson's Theory, There Are Five Caring Processes, One Of WHICH Is
"Being With." WHICH Of The Responses By The Nurse Portrays An Understanding Of
The Concept Of "Being With" A Client?
A. The Nurse Charting In The Room To Spend More Time With The Client
B. The Nurse Wearing Locator Badge So You Can Quickly Respond Any Time Patient
Would Call Front Desk And Ask To Page You
C. The Nurse Requesting One-On-One Nurse Staffing
D. The Nurse Being Emotionally Present To The Client - ANS-D. The Nurse Being
Emotionally Present To The Client
According To Swanson's Theory, There Are Five Caring Processes, One OfWHICH Is
"Knowing." What Are The Other Four?
A. Communication, Assertiveness, Responsibility, And Caring
B. Maintaining Belief, Being With, Doing For, And Enabling
C. Understanding, Action, Information, And Comfort
D. Maintaining Belief, Being With, Enabling, And Supporting - ANS-B. Maintaining
Belief, Being With, Doing For, And Enabling
The Charge Nurse Informs A Staff Nurse That It Is Her Turn To Float To Another Unit.
WHICH Response By The Staff Nurse Is Aggressive?
A. "I Had Such A Bad Experience Last Time. Please Send Another Nurse Instead Of
Me."
B. "I Will Miss Working With You Today, But I Understand That It Is My Turn To Float."
C. "I Will Not Survive On The Other Unit. The Staff Are Always Too Busy To Help Me."
D. "I Will Float, But You'll Be Sorry. You Cannot Handle Emergencies Without Me." -
ANS-D. "I Will Float, But You'll Be Sorry. You Cannot Handle Emergencies Without Me."
A Client Has High Blood Pressure And Needs To Learn About A Low-Sodium Diet.
WHICH Question If Asked By The Client Would Be An Indirect Request For
Information?
A. "How Should I Prepare Food Without Adding Salt?"
B. "What Will I Do To Make Food Taste Better?"
, C. "What Diet Changes Are Needed To Control My Blood Pressure?"
D. "What Foods Should I Avoid That Are High In Sodium?" - ANS-B. "What Will I Do To
Make Food Taste Better?"
The Nurse Plans To Delegate A Client's Personal Hygiene To A Nursing Assistant.
WHICH Statement If Made By The Nurse To The Nursing Assistant Is Assertive?
A. "Would You Mind Helping The Client With A Bath When You Have Time? If Not, I Will
Skip My Lunch And Do It Myself."
B. "You Never Get Your Work Done And Are Always On The Phone. You Need To Help
The Client Right Now With A Bath, Or I Will Write You Up."
C. "The Client Needs Help With Bathing. I Want You To Assist The Client Now, And
You Can Go To Lunch When You Are Finished."
D. "I Have Important Work To Complete This Morning. You Will Assist The Client With A
Bath. Do Not Take A Break Until You Have Finished." - ANS-C. "The Client Needs Help
With Bathing. I Want You To Assist The Client Now, And You Can Go To Lunch When
You Are Finished."
A Hospital Nurse Is Concerned About The Demands Of Providing Safe Care To Clients
Who Are Seriously Ill. The Nurse Manager Should Suggest WHICH Intervention To
Effectively Help The Nurse Balance The Demanding Work In The Hospital Setting?
A. Delegate More Tasks To The Unlicensed Nursing Personnel On The Unit.
B. Request A Transfer To Another Nursing Care Unit With Patients Who Are Stable.
C. Write Down Stories In A Journal About How Caring Makes A Difference For Patients.
D. Use An Assertive Communication Style For Every Patient-Nurse Interaction. - ANS-
C. Write Down Stories In A Journal About How Caring Makes A Difference For Patients.
Which Nonverbal Action(S) Would Be Consistent With An Assertive Style Of
Communication? (Select All That Apply)
A. Relaxed Posture
B. Established Eye Contact
C. Hands Placed On Hips
D. Distant, Soft Voice
E. Mask-Like Facial Expression - ANS-A. Relaxed Posture
B. Established Eye Contact
The Nurse Cares For A Patient Who Has Just Been Diagnosed With Lung Cancer.
WHICH Statement By The Nurse Is Therapeutic?
A. "You Sound Really Frightened About Your Diagnosis Of Cancer."
B. "You Will Get Better Because The Treatment Will Be Started This Week."
C. "I Think You Should Take A Vacation And Try To Forget About The Cancer."
D. "An Apple A Day Will Keep The Doctor Away." - ANS-A. "You Sound Really
Frightened About Your Diagnosis Of Cancer."
The Home Health Nurse Cares For A Patient Who Is Diagnosed With Chronic
Obstructive Pulmonary Disease.WHICH Response(S) And Behavior(S) By The Nurse
