ACVPM VETERINARY MANAGEMENT FINAL FINAL
EXAM QUESTIONS AND VERIFIED ANSWERS
Two rights of the veterinary staff - Answers - PPE and safe environment
Personnel that organize the hospital, communicate with employees, oversee operations,
work with the accounts payable, and organize events for the practice's community
outreach - Answers - Hospital administrator
Practice ownership can be either __________ or ___________ - Answers - Private (or
group) or corporate
This position is held by a veterinarian who oversees patient care and daily operations,
as well as the quality of service. They also perform inventory and schedule the function
of daily operations - Answers - Medical Director
This position focuses on client relations, reviewing medical records, developing training
procedures, marketing, and assessing practice efficacy - Answers - Practice Manager
VHMA - Answers - Veterinary Hospital Managers Association
CVPM - Answers - Certified Veterinary Practice Manager
The position of CVPM is offered by the ________ - Answers - VHMA
The highest level credentials for veterinary managers - Answers - Certified Veterinary
Practice Manager
This position focuses on client relations, empathy, compassion, telephone
communications, triage, appointment scheduling, financial guidance, invoice, discharge,
prescriptions, filing, software, faxing, and scanning - Answers - Receptionist (Liaison)
This position is held by a person who has completed four years at a professional school
and has become licensed - Answers - Veterinarian
A residency program requires an _________ - Answers - Internship
3-4 years of intense training for veterinarians who have graduated from school -
Answers - Residency
There are ______ specialties for veterinarians - Answers - 22
,This position requires one year of clinical training - Answers - Veterinary intern
3 levels of supervision - Answers - Immediate, direct, indirect
A level of supervision in which the veterinarian on duty is within direct eyesight or
earshot - Answers - Immediate
A level of supervision in which the veterinarian on duty is on the premises - Answers -
Direct
A level of supervision in which the veterinarian on duty is not on the property, but
maintaining communication - Answers - Indirect
This position requires completion from a 2, 3, or 4 year AVMA-accredited program and
a passing grade on the VTNE for certification - Answers - Veterinary technician
AAVSB - Answers - American Association of Veterinary State Boards
PES - Answers - Professional Examination Service
Registration for the VTNE occurs via the ________ and the ________ - Answers -
AAVSB and PES
A CVT in MA needs ______ continuing education credits per year to maintain their
certification - Answers - 12
This position is held by a person with a 4 year degree in veterinary technology -
Answers - Veterinary technologist
There are _____ specialties offered to veterinary technicians - Answers - 16
For a CVT to apply for a specialty, they must have ______ years experience - Answers
- 3-5
For a CVT to apply for a specialty, they must log at least _______ cases and _____
case reports - Answers - 62, 4
The role that involves technical support to the veterinarian - Answers - Veterinary
technician
Promoting and maintaining good health in all animals, upholding standards, changing
legislation for the better, and supporting lifelong learning are all components of the
___________ ____ ___________ - Answers - Code of Ethics
SOAP - Answers - Subjective, objective, assessment, plan
,Veterinary technician broad duties include constant __________ and ________ of the
veterinary patient - Answers - Assessing and reassessing
AVMA (american veterinary medical association) - Answers - what is the name of the
organization that is responsible for accrediting the veterinary technology programs in
the United States?
5 - Answers - How many steps make up the Veterinary Technician Practice Model?
true - Answers - *T or F* : a staff members clothing can serves as source for acquiring
noscomial infection
NAVTA (National Association of Veterinary Technicians in America) - Answers - what is
the name and acronym for the veterinary technician association that is responsible for
the veterinary technician oath and code of ethics?
diagnose, perform surgery, prognose, prescribe - Answers - a veterinarian may do the
following
code of ethics - Answers - *standards of behavior*
-helps determine right from wrong
-based on moral principles
technical violation - Answers - no direct link between misconduct and harm to an animal
-subject to prosecution and discipline
~lapsed license
~failure to complete required continuing education
~criminal conviction unrelated to the profession
~discipline by another state's licensing board
substantive violations - Answers - bear directly on conduct while practicing the
profession
~fraud and deceit
~crimes of moral turpitude
~misrepresentation
~animal abuse
~committing or aiding illegal professional acts
~working impaired
immediate supervision - Answers - a licensed veterinarian is within direct eyesight and
hearing range
direct supervision - Answers - licensed veterinarian on premises and readily available
indirect supervision - Answers - licensed veterinarian not on premises but maintaining
direct communication
, practicing beyond the scope of practice - Answers - considered among the most serious
examples of misconduct committed by a licensee
-demonstrates a fundamental misunderstanding of the role of the licensee or deliberate
disregard for the role of the licensee
negligence - Answers - performance of an act that a reasonable person under the same
circumstances would not perform
-intentional/unintentional
-results in injury to patient
malpractice - Answers - four basic elements
-valid VCPR must exist
-breach of duty
-proximate cause
-damages or harm were incurred by the patient as a result of neglect
informed consent - Answers - -owner must be made aware of risks, benefits, and a
prognosis
-terms must be stated in a manner owners can understand
-client must be allowed to ask questions
-must be documented in the medical record
uniformed consent - Answers - blanket consent forms
emergency care - Answers - DOES NOT have to be provided if a VCPR has not been
established
-if a relationship has been established, medical care to stablize the patient must be
provided until
~patient recovers
~veterinarian has completed all treatments agreed upon
~patient dies
~client terminated relationship
medical records - Answers - -owned by practice
-client can request a copy at any time
animal-related laws - Answers - -anti-cruelty laws
-animals used in research and education
-horse protection act
-endangered species act
employee development - Answers - helps to improve the vision, learning & problem
solving abilites
human skills - Answers - understand people & direct behavior
EXAM QUESTIONS AND VERIFIED ANSWERS
Two rights of the veterinary staff - Answers - PPE and safe environment
Personnel that organize the hospital, communicate with employees, oversee operations,
work with the accounts payable, and organize events for the practice's community
outreach - Answers - Hospital administrator
Practice ownership can be either __________ or ___________ - Answers - Private (or
group) or corporate
This position is held by a veterinarian who oversees patient care and daily operations,
as well as the quality of service. They also perform inventory and schedule the function
of daily operations - Answers - Medical Director
This position focuses on client relations, reviewing medical records, developing training
procedures, marketing, and assessing practice efficacy - Answers - Practice Manager
VHMA - Answers - Veterinary Hospital Managers Association
CVPM - Answers - Certified Veterinary Practice Manager
The position of CVPM is offered by the ________ - Answers - VHMA
The highest level credentials for veterinary managers - Answers - Certified Veterinary
Practice Manager
This position focuses on client relations, empathy, compassion, telephone
communications, triage, appointment scheduling, financial guidance, invoice, discharge,
prescriptions, filing, software, faxing, and scanning - Answers - Receptionist (Liaison)
This position is held by a person who has completed four years at a professional school
and has become licensed - Answers - Veterinarian
A residency program requires an _________ - Answers - Internship
3-4 years of intense training for veterinarians who have graduated from school -
Answers - Residency
There are ______ specialties for veterinarians - Answers - 22
,This position requires one year of clinical training - Answers - Veterinary intern
3 levels of supervision - Answers - Immediate, direct, indirect
A level of supervision in which the veterinarian on duty is within direct eyesight or
earshot - Answers - Immediate
A level of supervision in which the veterinarian on duty is on the premises - Answers -
Direct
A level of supervision in which the veterinarian on duty is not on the property, but
maintaining communication - Answers - Indirect
This position requires completion from a 2, 3, or 4 year AVMA-accredited program and
a passing grade on the VTNE for certification - Answers - Veterinary technician
AAVSB - Answers - American Association of Veterinary State Boards
PES - Answers - Professional Examination Service
Registration for the VTNE occurs via the ________ and the ________ - Answers -
AAVSB and PES
A CVT in MA needs ______ continuing education credits per year to maintain their
certification - Answers - 12
This position is held by a person with a 4 year degree in veterinary technology -
Answers - Veterinary technologist
There are _____ specialties offered to veterinary technicians - Answers - 16
For a CVT to apply for a specialty, they must have ______ years experience - Answers
- 3-5
For a CVT to apply for a specialty, they must log at least _______ cases and _____
case reports - Answers - 62, 4
The role that involves technical support to the veterinarian - Answers - Veterinary
technician
Promoting and maintaining good health in all animals, upholding standards, changing
legislation for the better, and supporting lifelong learning are all components of the
___________ ____ ___________ - Answers - Code of Ethics
SOAP - Answers - Subjective, objective, assessment, plan
,Veterinary technician broad duties include constant __________ and ________ of the
veterinary patient - Answers - Assessing and reassessing
AVMA (american veterinary medical association) - Answers - what is the name of the
organization that is responsible for accrediting the veterinary technology programs in
the United States?
5 - Answers - How many steps make up the Veterinary Technician Practice Model?
true - Answers - *T or F* : a staff members clothing can serves as source for acquiring
noscomial infection
NAVTA (National Association of Veterinary Technicians in America) - Answers - what is
the name and acronym for the veterinary technician association that is responsible for
the veterinary technician oath and code of ethics?
diagnose, perform surgery, prognose, prescribe - Answers - a veterinarian may do the
following
code of ethics - Answers - *standards of behavior*
-helps determine right from wrong
-based on moral principles
technical violation - Answers - no direct link between misconduct and harm to an animal
-subject to prosecution and discipline
~lapsed license
~failure to complete required continuing education
~criminal conviction unrelated to the profession
~discipline by another state's licensing board
substantive violations - Answers - bear directly on conduct while practicing the
profession
~fraud and deceit
~crimes of moral turpitude
~misrepresentation
~animal abuse
~committing or aiding illegal professional acts
~working impaired
immediate supervision - Answers - a licensed veterinarian is within direct eyesight and
hearing range
direct supervision - Answers - licensed veterinarian on premises and readily available
indirect supervision - Answers - licensed veterinarian not on premises but maintaining
direct communication
, practicing beyond the scope of practice - Answers - considered among the most serious
examples of misconduct committed by a licensee
-demonstrates a fundamental misunderstanding of the role of the licensee or deliberate
disregard for the role of the licensee
negligence - Answers - performance of an act that a reasonable person under the same
circumstances would not perform
-intentional/unintentional
-results in injury to patient
malpractice - Answers - four basic elements
-valid VCPR must exist
-breach of duty
-proximate cause
-damages or harm were incurred by the patient as a result of neglect
informed consent - Answers - -owner must be made aware of risks, benefits, and a
prognosis
-terms must be stated in a manner owners can understand
-client must be allowed to ask questions
-must be documented in the medical record
uniformed consent - Answers - blanket consent forms
emergency care - Answers - DOES NOT have to be provided if a VCPR has not been
established
-if a relationship has been established, medical care to stablize the patient must be
provided until
~patient recovers
~veterinarian has completed all treatments agreed upon
~patient dies
~client terminated relationship
medical records - Answers - -owned by practice
-client can request a copy at any time
animal-related laws - Answers - -anti-cruelty laws
-animals used in research and education
-horse protection act
-endangered species act
employee development - Answers - helps to improve the vision, learning & problem
solving abilites
human skills - Answers - understand people & direct behavior
