OSC 5420 Exam with all Correct & 100% Verified Answers
|Latest Version |Already Graded A+
Edwards Deming ✔Correct Answer-Recognized as the leading management thinker in the
field of quality. His philosophy espouses cooperation, and continual improvement for both
individuals and organizations. It avoids appointing blame but instead recognizes mistakes as
opportunities for improvement
Dr. Juran ✔Correct Answer-Founder of a range of quality management techniques. His quality
management approach is based on three key principles: the Pareto principle, quality
management principles, and the juran trilogy - quality planning, quality control, and quality
improvement.
Philip Crosby ✔Correct Answer-Found fame on publication of his book Quality is free in 1979.
In addition to that, he is known for the principle of "Doing it right the first time" and the four
absolutes of quality. Zero defects
Genichi Taguchi ✔Correct Answer-His methodology pushes the concepts of quality and
reliability back to the design stage. It constitutes an efficient technique for designing product
tests prior to the commencement of manufacturing, so ensuring quality, not defect, is designed
in.
Kaoru Ishikawa ✔Correct Answer-Introduced the concept of quality circles and was a fervent
believer in the need for quality to be company wide. He is best known for the Ishikawa diagram
- also known as the fishbone or cause and effect diagram.
Walter Shewhart ✔Correct Answer-Focused on reducing variation in a manufacturing process.
Originator of statistical quality control and also created the shewhart cycle or "plan do check
act"
What is the biggest reason for defects? ✔Correct Answer-85% of most defects comes from
the system not the employees. So the system must be changed
Quality guru period ✔Correct Answer-From about early 20th century (pre ww2) to late 20 to
century
Quality Revolution ✔Correct Answer-1970s to 1990s, US companies attempted strategies to
regain a competitive stance
Point 1 ✔Correct Answer-Plan for quality in the long term. Predict and prepare for future
challenges
|Latest Version |Already Graded A+
Edwards Deming ✔Correct Answer-Recognized as the leading management thinker in the
field of quality. His philosophy espouses cooperation, and continual improvement for both
individuals and organizations. It avoids appointing blame but instead recognizes mistakes as
opportunities for improvement
Dr. Juran ✔Correct Answer-Founder of a range of quality management techniques. His quality
management approach is based on three key principles: the Pareto principle, quality
management principles, and the juran trilogy - quality planning, quality control, and quality
improvement.
Philip Crosby ✔Correct Answer-Found fame on publication of his book Quality is free in 1979.
In addition to that, he is known for the principle of "Doing it right the first time" and the four
absolutes of quality. Zero defects
Genichi Taguchi ✔Correct Answer-His methodology pushes the concepts of quality and
reliability back to the design stage. It constitutes an efficient technique for designing product
tests prior to the commencement of manufacturing, so ensuring quality, not defect, is designed
in.
Kaoru Ishikawa ✔Correct Answer-Introduced the concept of quality circles and was a fervent
believer in the need for quality to be company wide. He is best known for the Ishikawa diagram
- also known as the fishbone or cause and effect diagram.
Walter Shewhart ✔Correct Answer-Focused on reducing variation in a manufacturing process.
Originator of statistical quality control and also created the shewhart cycle or "plan do check
act"
What is the biggest reason for defects? ✔Correct Answer-85% of most defects comes from
the system not the employees. So the system must be changed
Quality guru period ✔Correct Answer-From about early 20th century (pre ww2) to late 20 to
century
Quality Revolution ✔Correct Answer-1970s to 1990s, US companies attempted strategies to
regain a competitive stance
Point 1 ✔Correct Answer-Plan for quality in the long term. Predict and prepare for future
challenges
