COMMUNICATION
COMPREHENSIVE, FINAL EXAM
(3.0 CREDITS EXAM QUESTIONS
WITH ANSWERS AND RATIONALE.
1. Which conflict management style is characterized by high concern for self and low
concern for others? a) Accommodating
b) Collaborating
c) Compromising
d) Competing
Rationale: Competing prioritizes one’s own goals over others’ needs.
2. The term “metacommunication” means:
a) Nonverbal communication
b) Communication about communication
c) Mass communication
d) Internal monologue
Rationale: Meta-communication refers to messages that refer to other messages.
3. Which of the following is an example of a regulating function of nonverbal
communication?
a) Winking to show flirtation
, b) Nodding to indicate the speaker should continue
c) Crying to show sadness
d) Raising volume to show anger
Rationale: Regulating functions control conversation flow.
4. Johari Window includes all but which quadrant?
a) Open self
b) Blind self
c) Hidden self
d) Reflective self
Rationale: The quadrants are open, blind, hidden, unknown.
5. Defensive communication climates often arise from:
a) Empathy
b) Description
c) Evaluation and control
d) Problem orientation
Rationale: Gibb’s categories show evaluation creates defensiveness.
6. Which of the following is NOT a component of emotional intelligence (Goleman)? a)
Self-awareness
b) Self-regulation
c) Empathy
d) Cognitive dissonance
Rationale: Emotional intelligence includes self-awareness, self-regulation, motivation, empathy,
social skill.
7. Proxemics is the study of:
a) Eye contact
b) Space and distance
c) Vocal pitch
d) Body movement
, Rationale: Proxemics examines personal and social space.
8. A parent says, “Clean your room right now.” This is an example of which type of
communication?
a) Metacommunication
b) Symmetrical communication
c) Complementary communication
d) Indirect communication
Rationale: Complementary communication involves unequal power/control.
9. According to Gudykunst, reducing anxiety and uncertainty in intercultural encounters is
the goal of:
a) Cultural adaptation
b) Anxiety/Uncertainty Management Theory
c) Face negotiation theory
d) Communication accommodation theory
Rationale: AUM theory focuses on managing uncertainty in intercultural interactions.
10. The concept of “face” in communication refers to:
a) Facial expressions
b) Public self-image
c) Literal visage
d) Honesty
Rationale: Face is the desired self-image in social contexts.
11. Which model of communication best captures the simultaneous sending and receiving of
messages?
a) Linear model