PUBLIX DELI DEPARTMENT MANAGER TEST EXAM
QUESTIONS WITH ACCURATE RIGHT ANSWERS .
What does FIFO stand for? - correct Answers -First in First out
What type of equipment is used to merchandise meat and cheese? - correct Answers -Carlson
System
What are the steps of legendary service? - correct Answers -1. Greet the customer by name if
possible and smile.
2. Use your observation skills to engage customer
3. Create their happily ever after
4. Thank the customer and invite them back
What do you do in the first step of legendary customer service? - correct Answers -Greet all
customers when they're within 10ft and within 10 seconds of entering your department. If you're
already working with a customer and another one approaches acknowledge the new customer
with a smile, nod and a quick "I'll be right with you." Use customers names when possible to
make them feel welcome. You can learn the names of regular customers when they make a
special item request, fill out an order form, tender a transaction with a check or credit card or by
their name badge if they're wearing one. You can also fry introducing yourself by name and
they'll probably do the same.
What do you do in the second step of legendary service? - correct Answers -Take note of the
customers facial expressions, if they're shopping alone, or with others, what items are in the cart
or basket and if they may need additional assitance.
Looking for these clues by using observation skills helps you strike up a conversation and give
you the opportunity to meet the customers needs.
What do you do in the third step of legendary customer service? - correct Answers -Provide
legendary service as you deliver a satisfactory solution for the customer. This is where you
1
, uphold the promise by making recommendations, offering helpful info., pointing out savings
opportunities, sharing positive experiences with products/services and providing extra service
such as waking the customer to a product.
What do you do in the 4th step of legendary customer service? - correct Answers -After you've
met or exceeded your customers needs, be sure to thank them for shopping at your store and
invite them back. You c so them to come back and let you know how they liked the item they
bought from your department or tell you how a special occasion went. You can also share a
swingers "looking forward to seeing you again@ or "come back and see me" :)
What is the latest time to merchandise grab and go products? - correct Answers -10am (answer
found in the deli tablet under the article "Merchandising Grab & Go Entrees, Meals and Sides.")
Which of the following is a safety precaution you should use while using the baler? - correct
Answers -(See precautions listed on baler)
What do each of the FIFO squeeze bottle colors on the cap mean? - correct Answers -Green - is
used for thin dressing
Yellow - Medium dressings
Blue - chunky dressings
What is the lowest sodium ham out of the following?
A. Low sodium ham
B. Tavern ham
C. Bourbon Ridge ham
D. Deluxe Ham - correct Answers -C. Bourbon Ridge ham
What is the minimum temperature for each of the compartments of the ware washing sink? -
correct Answers -Wash - 110*
Rinse - 75*
Sanitize - 75*
2
QUESTIONS WITH ACCURATE RIGHT ANSWERS .
What does FIFO stand for? - correct Answers -First in First out
What type of equipment is used to merchandise meat and cheese? - correct Answers -Carlson
System
What are the steps of legendary service? - correct Answers -1. Greet the customer by name if
possible and smile.
2. Use your observation skills to engage customer
3. Create their happily ever after
4. Thank the customer and invite them back
What do you do in the first step of legendary customer service? - correct Answers -Greet all
customers when they're within 10ft and within 10 seconds of entering your department. If you're
already working with a customer and another one approaches acknowledge the new customer
with a smile, nod and a quick "I'll be right with you." Use customers names when possible to
make them feel welcome. You can learn the names of regular customers when they make a
special item request, fill out an order form, tender a transaction with a check or credit card or by
their name badge if they're wearing one. You can also fry introducing yourself by name and
they'll probably do the same.
What do you do in the second step of legendary service? - correct Answers -Take note of the
customers facial expressions, if they're shopping alone, or with others, what items are in the cart
or basket and if they may need additional assitance.
Looking for these clues by using observation skills helps you strike up a conversation and give
you the opportunity to meet the customers needs.
What do you do in the third step of legendary customer service? - correct Answers -Provide
legendary service as you deliver a satisfactory solution for the customer. This is where you
1
, uphold the promise by making recommendations, offering helpful info., pointing out savings
opportunities, sharing positive experiences with products/services and providing extra service
such as waking the customer to a product.
What do you do in the 4th step of legendary customer service? - correct Answers -After you've
met or exceeded your customers needs, be sure to thank them for shopping at your store and
invite them back. You c so them to come back and let you know how they liked the item they
bought from your department or tell you how a special occasion went. You can also share a
swingers "looking forward to seeing you again@ or "come back and see me" :)
What is the latest time to merchandise grab and go products? - correct Answers -10am (answer
found in the deli tablet under the article "Merchandising Grab & Go Entrees, Meals and Sides.")
Which of the following is a safety precaution you should use while using the baler? - correct
Answers -(See precautions listed on baler)
What do each of the FIFO squeeze bottle colors on the cap mean? - correct Answers -Green - is
used for thin dressing
Yellow - Medium dressings
Blue - chunky dressings
What is the lowest sodium ham out of the following?
A. Low sodium ham
B. Tavern ham
C. Bourbon Ridge ham
D. Deluxe Ham - correct Answers -C. Bourbon Ridge ham
What is the minimum temperature for each of the compartments of the ware washing sink? -
correct Answers -Wash - 110*
Rinse - 75*
Sanitize - 75*
2
