PUBLIX DELI ROI STUDYGUIDE EXAM QUESTIONS
WITH ACCURATE SOLUTIONS | GRADED A+ .
What gives Publix Smoked Turkey its yellow color? - correct Answers -Natural Hickory wood
and the slow roasting of fresh meat.
What is the serving size of egg salad for a sub sandwich? - correct Answers -4oz on a half and
8oz on a full sub.
What would you do before you begin cleaning the Deli Traditional Case? - correct Answers -
Gather all needed cleaning supplies prior to cleaning.
What is the #1 reason why customers would not shop at Publix? - correct Answers -Sanitation
issues (1311)
What is the #1 reason why a customer would think a store is unsanitary? - correct Answers -Poor
visual appearance
What would 1/8 be on a digital scale? - correct Answers -.125
Review the opening procedures for the deli: - correct Answers -1. Turn on the lights and
equipment 2. Check special orders and make plans to fulfill them. 3. Set up service area *sinks*
*slicers* *display cases* 4. Open all workstations. 5. Check signs, labels, and pricing. 6. Clean
front and back of case windows and all counters. 7. Stock supplies, workstation, and hand-
washing sinks. 8. Complete Proactive/Sterile Tek Walk
What are the steps to proper hand washing? - correct Answers -Wet hands, apply soap, briskly
rub hands for twenty seconds, scrub fingertips and between fingers, rinse forearms and hands
(elbows down), dry forearms and hands with paper towel, turn off water with paper towel,
discard towel.
1
, What is the shelf life for vegetables? - correct Answers -Under the substation: day of production
plus one day (2 days) Hot case: 4 hours
What portion of the special order form does the customer receive? - correct Answers -Pink sheet
(not Canary Yellow)
What is the process when completing a special order form? - correct Answers -1. Pick up blank
special order. 2. Write store information and date. 3. Take customer information: name and
address, phone number, pick-up date and time, type of function, whether paid or COD, who the
order was taken by. 4. Make suggestions before completing order. 5. Take product information.
Proper mechanics when lifting and lowering objects: - correct Answers -1. Get firm footing and
keep your feet wider than shoulder width. 2. Let your legs do the work by pushing up or down
slowly or smoothly. 3. Maintain your spine's natural curve (a.k.a. bend with your knees). 4. Grip
the item firmly and hold it close to your body, staying within the safe work zone.
What two meats does Meat Bologna contain? - correct Answers -Pork and Ground Beef
What is the process of having a successful selling event? ** - correct Answers -1. Be friendly 2.
Be considerate of the customer's time. 3. Ask open-ended questions. 4. Listen attentively 5.
Make suggestions 6. Be product minded 7. Be courteous 8. Be proud of your appearance 9.
Maintain product quality 10. Offer more than expected
What is the importance of a selling event? - correct Answers -Designed to generate long-term
sales increases through shared knowledge and providing samples to customers.
What is the proper chemical used to clean the cooler floors? - correct Answers -Grease cutter
positive, Ultra Deli Dish, Q-San Sanitizer
What is the proper storage distance from ceiling/floor in the cooler? - correct Answers -6" off the
floor and 18" from the ceiling (sprinkler heads)
2
WITH ACCURATE SOLUTIONS | GRADED A+ .
What gives Publix Smoked Turkey its yellow color? - correct Answers -Natural Hickory wood
and the slow roasting of fresh meat.
What is the serving size of egg salad for a sub sandwich? - correct Answers -4oz on a half and
8oz on a full sub.
What would you do before you begin cleaning the Deli Traditional Case? - correct Answers -
Gather all needed cleaning supplies prior to cleaning.
What is the #1 reason why customers would not shop at Publix? - correct Answers -Sanitation
issues (1311)
What is the #1 reason why a customer would think a store is unsanitary? - correct Answers -Poor
visual appearance
What would 1/8 be on a digital scale? - correct Answers -.125
Review the opening procedures for the deli: - correct Answers -1. Turn on the lights and
equipment 2. Check special orders and make plans to fulfill them. 3. Set up service area *sinks*
*slicers* *display cases* 4. Open all workstations. 5. Check signs, labels, and pricing. 6. Clean
front and back of case windows and all counters. 7. Stock supplies, workstation, and hand-
washing sinks. 8. Complete Proactive/Sterile Tek Walk
What are the steps to proper hand washing? - correct Answers -Wet hands, apply soap, briskly
rub hands for twenty seconds, scrub fingertips and between fingers, rinse forearms and hands
(elbows down), dry forearms and hands with paper towel, turn off water with paper towel,
discard towel.
1
, What is the shelf life for vegetables? - correct Answers -Under the substation: day of production
plus one day (2 days) Hot case: 4 hours
What portion of the special order form does the customer receive? - correct Answers -Pink sheet
(not Canary Yellow)
What is the process when completing a special order form? - correct Answers -1. Pick up blank
special order. 2. Write store information and date. 3. Take customer information: name and
address, phone number, pick-up date and time, type of function, whether paid or COD, who the
order was taken by. 4. Make suggestions before completing order. 5. Take product information.
Proper mechanics when lifting and lowering objects: - correct Answers -1. Get firm footing and
keep your feet wider than shoulder width. 2. Let your legs do the work by pushing up or down
slowly or smoothly. 3. Maintain your spine's natural curve (a.k.a. bend with your knees). 4. Grip
the item firmly and hold it close to your body, staying within the safe work zone.
What two meats does Meat Bologna contain? - correct Answers -Pork and Ground Beef
What is the process of having a successful selling event? ** - correct Answers -1. Be friendly 2.
Be considerate of the customer's time. 3. Ask open-ended questions. 4. Listen attentively 5.
Make suggestions 6. Be product minded 7. Be courteous 8. Be proud of your appearance 9.
Maintain product quality 10. Offer more than expected
What is the importance of a selling event? - correct Answers -Designed to generate long-term
sales increases through shared knowledge and providing samples to customers.
What is the proper chemical used to clean the cooler floors? - correct Answers -Grease cutter
positive, Ultra Deli Dish, Q-San Sanitizer
What is the proper storage distance from ceiling/floor in the cooler? - correct Answers -6" off the
floor and 18" from the ceiling (sprinkler heads)
2
