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T/F: A Pareto Chart captures the timing of the quality issues so we can see trends over time.
✔Correct Answer-FALSE
Which of the following is NOT one of the four main components of Process Management?
a. Model
b. Method
c. Improvement
d. Inventory ✔Correct Answer-Method
DMAIC stands for what? ✔Correct Answer-Define, Measure, Analyze, Improve, Control
In a FMEA, which of the factors below is NOT part of the RPN?
a. Detection
b. Severity
c. Weighting
d. Frequency ✔Correct Answer-Weighting
What is another name for the 80/20 rule/chart? ✔Correct Answer-Pareto
What is the correct order of TOC's five focusing steps? ✔Correct Answer-Identify, exploit,
subordinate, elevate, repeat
According to the Theory of Constraints, the ______ of the chain is more important than the
_____ of the chain. ✔Correct Answer-strength and weight
T/F: Regardless of how much you increase your production output, you will still have a
bottleneck. ✔Correct Answer-True
Releasing only the amount of product that the bottleneck can handle, is an example of which of
TOC's Focusing Steps? ✔Correct Answer-Subordinate
T/F: Producing a product based on forecasting is an example of a Pull System. ✔Correct
Answer-False
T/F: According to the Process Improvement Paradigm, Lean focuses on making the value-added
steps faster in order to increase the value to the customer. ✔Correct Answer-False
, Name the wastes associated with the acronym DOWNTIME ✔Correct Answer-Defects,
Overproduction, Waiting, Non-Utilized Creativity, Transportation, Inventory, Motion, Excess
Processing
A Japanese word that means "Real Place" is which of the following: ✔Correct Answer-Gemba
What does Hoshin Kanri mean? ✔Correct Answer-Ensures that everyone in the organization is
working toward the same goal
What is the purpose of lanes? ✔Correct Answer-To define a specific participant or role within
a process
What is a sub-process? ✔Correct Answer-summarizes a group of activities
T/F: An inclusive gateway means that you follow only one path ✔Correct Answer-False
The A3 got its name from__________
a. Inventor's house number
b. Paper size
c. Steps within the process
d. 3rd version, after A1 & A2 ✔Correct Answer-Paper Size
T/F: The stakeholder analysis should be shared with all the stakeholders. ✔Correct Answer-
False
T/F: An example of an internal customer is when a customer walks inside a fast food restaurant
and dines in. ✔Correct Answer-False
T/F: Having a clear scope will help to ensure that we have scope creep. ✔Correct Answer-
False
This section of the A3 helps to "sell" your project.
a. Background and Current Condition
b. Goals
c. Scope
d. Problem Statement ✔Correct Answer-Problem Statement
What is the ultimate purpose of a SIPOC? ✔Correct Answer-To fully understand Customer
requirements and how well we are meeting those requirements.
T/F: Necessary Non-Value Added steps are defined as steps that are necessary to complete the
process that we can't find a way to eliminate. ✔Correct Answer-False