NUR 384 Exam 1 Questions With 100% Verified Correct
Answers |2026 Updated Guaranteed Pass.
What is the purpose of debriefing? - Answer -During debriefing, participants have an
opportunity to learn something new and learn how to improve the quality of future responses
to an incident.
- Including the patients in the debriefing is best practice, as it enhances collaborations between
staff and promotes recovery for the patient
What are the phases of RN/client relationship? - Answer -- Pre-interaction phase
- Orientation phase
- Working phase
- Termination phase
Pre-interaction phase - Answer -gives nurse opportunity to recognize patient needs. Patient
performs self-evaluation of their beliefs and behaviors before interacting with the patient.
Orientation phase - Answer -when the nurse and the patient meet and get to know each other.
Nurse begins to obtain essential info about the patient (AIDET, patient barriers to wellness are
identified - i.e., transportation, financial, cultural, etc.).
Working phase - Answer -The phase of the nurse-patient relationship during which the nurse
and patient identify and explore areas that are causing problems in the patient's life. Nurse uses
1
Page
active listening, analyzes assessment findings to help develop a plan of care. Patient begins to
1|Page
, accept nurses as health educators, counselors, and care providers. Therapeutic communication
is used. Mutual level of trust and comfort have been established.
Termination phase - Answer -occurs at the end of a shift or at discharge. Nurse encourages
patient to reflect on progress made and review post-discharge goals. Nurse may make
community referrals and continuation of support.
Congruence - Answer -When patient's facial expressions match their stated mood
SOLER acronym for active listening - Answer -S: sit or face the patient
O: open position
L: lean toward the patient
E: eye contact
R: relax
SURETY active listening (adjusted) acronym for patient experiencing paranoia - Answer -Sit at an
angle
Uncross arms and legs
Relax
Eye contact
Touch
Your Intuition
2
Page
2|Page
, Active listening - Answer -empathetic listening in which the listener echoes, restates, and
clarifies.
Professional touch - Answer -displays caring and empathy when follow pt preferences, beliefs,
and boundaries
Acceptance - Answer -acknowledge pt emotions and affirm it's been heard
Clarification - Answer -ask the patient to explain what he or she meant by an Answer
Focusing - Answer -prompts pt to discuss a statement further
Exploring - Answer -gathers more info about what the pt is communicating
Giving recognition - Answer -acknowledges and validates pt's positive health behaviors
Open0ended questions - Answer -provides key words to "open" discussion while seeking more
info
3
Page
3|Page
Answers |2026 Updated Guaranteed Pass.
What is the purpose of debriefing? - Answer -During debriefing, participants have an
opportunity to learn something new and learn how to improve the quality of future responses
to an incident.
- Including the patients in the debriefing is best practice, as it enhances collaborations between
staff and promotes recovery for the patient
What are the phases of RN/client relationship? - Answer -- Pre-interaction phase
- Orientation phase
- Working phase
- Termination phase
Pre-interaction phase - Answer -gives nurse opportunity to recognize patient needs. Patient
performs self-evaluation of their beliefs and behaviors before interacting with the patient.
Orientation phase - Answer -when the nurse and the patient meet and get to know each other.
Nurse begins to obtain essential info about the patient (AIDET, patient barriers to wellness are
identified - i.e., transportation, financial, cultural, etc.).
Working phase - Answer -The phase of the nurse-patient relationship during which the nurse
and patient identify and explore areas that are causing problems in the patient's life. Nurse uses
1
Page
active listening, analyzes assessment findings to help develop a plan of care. Patient begins to
1|Page
, accept nurses as health educators, counselors, and care providers. Therapeutic communication
is used. Mutual level of trust and comfort have been established.
Termination phase - Answer -occurs at the end of a shift or at discharge. Nurse encourages
patient to reflect on progress made and review post-discharge goals. Nurse may make
community referrals and continuation of support.
Congruence - Answer -When patient's facial expressions match their stated mood
SOLER acronym for active listening - Answer -S: sit or face the patient
O: open position
L: lean toward the patient
E: eye contact
R: relax
SURETY active listening (adjusted) acronym for patient experiencing paranoia - Answer -Sit at an
angle
Uncross arms and legs
Relax
Eye contact
Touch
Your Intuition
2
Page
2|Page
, Active listening - Answer -empathetic listening in which the listener echoes, restates, and
clarifies.
Professional touch - Answer -displays caring and empathy when follow pt preferences, beliefs,
and boundaries
Acceptance - Answer -acknowledge pt emotions and affirm it's been heard
Clarification - Answer -ask the patient to explain what he or she meant by an Answer
Focusing - Answer -prompts pt to discuss a statement further
Exploring - Answer -gathers more info about what the pt is communicating
Giving recognition - Answer -acknowledges and validates pt's positive health behaviors
Open0ended questions - Answer -provides key words to "open" discussion while seeking more
info
3
Page
3|Page
