QUESTION SET AND SOLUTIONS
◉ How does a facilities manager demonstrate trends in workload?.
Answer: use data from several years
◉ A midsize company with growing inventory and limited staff
ordinarily needs a facilities department staff with what type of
skills?.
Answer: broad scope and very little technical depth
◉ Larger and more geographically dispersed organizations will
likely need a staff with what type of skills?.
Answer: Broad scope of authority and substantial tech nical depth of
skill
◉ What is the most challenging part of the recruiting process when
hiring an employee for your facilities management department?.
Answer: writing an accurate job description and advising human
resources of the technical competence and expertise you require
◉ What are some of the qualities that facilities management
employees must possess?.
,Answer: analytical thinking, flexible
◉ Qualifications are merely an indication of what?.
Answer: competence; qualifications are no guarantee of competence
◉ What are some important keys in understanding service?.
Answer: appreciating the customer's point of view, clarifying you
department's capability, and avoiding taking things personally
◉ What are some ways of maximizing staff performance?.
Answer: writing a good job description, performing periodic and
systematic appraisals, maintaining balance among all factors
contributing to performance, and using clear communication
methods
◉ What is included in a good job description?.
Answer: qualifications, list of essential duties, and physical
requirements
◉ Applying different standards to different employees may lead to
what'?.
Answer: grievances based on discrimination
,◉ When one person may have to perform multiple functions, what is
the best method of staff development?.
Answer: cross-training
◉ The departure of a highly trained, skilled worker is not only a
disruption, but also a loss of what?.
Answer: a capital-intensive investment
◉ What criteria must you use to justify an upgrade in an individual's
existing position?.
Answer: the nature of the position has changed, the labor market is
paying higher rates for this work, and the upgrade is for the position,
not the person
◉ The statement that best illustrates the connection between facility
management objectives and business objectives is that facilitates
become a.
Answer: tool managed to enhance corporate objectives
◉ In his work on defining the need for a space delivery project,
Hector uses the_____approach, which focuses on the real estate
function of the space..
Answer: outside-in
, ◉ The facility manager notices that the employee population at the
site has been dropping. This tends to________the facility management
workload..
Answer: Increase
◉ William is curious to know______the of the asset, defined as the
time an asset takes to decline from maximum value to no value..
Answer: predicted economic life
◉ As a facility manager, Enrique has responsibilities such as
benchmarking, management of audits, and evaluating the
effectiveness of service. What kind of function do these respon
sibilities represent?.
Answer: quality assessment
◉ Jerry is responsible for the organization, direction, and
coordination of tasks accomplished to fulfill a chosen facilities
strategy. This describes:.
Answer: project management
◉ Being designated the project manager, Corinne's primary role is
to:.
Answer: lead and coordinate the project .