EXAMINATION 2026 FULL QUESTIONS AND
CORRECT ANSWERS
◉ What professional aspect of facilities management distinguishes it
from related professions?.
Answer: coordination across traditionally separate disciplinary lines
◉ How can a facilities manager best improve worker productivity.
Answer: improve the work environment
◉ three dimensions of quality.
Answer: input, process, and output
◉ What percent of a company's capital assets does the average
facilities department manage?.
Answer: 25%
◉ What do facilities managers engage in to anticipate and respond
appropriately to current and future business trends?.
Answer: strategic planning
,◉ Facilities management responsibilities such as evaluating the
effectiveness of service, benchmarking, management of audits, and
development of innovative improvements are all part of what
function?.
Answer: quality assessment
◉ What professional aspect of facilities management distinguishes it
from related professions?.
Answer: coordination across traditionally separate disciplinary lines
◉ What is the best way for a facilities manager to become more
proactive and avoid crisis management?.
Answer: participate in discussions of the central management issues
◉ How can a facilities manager best improve worker productivity?.
Answer: improve the work environment
◉ According to TQM/CQI literature, what are the three dimensions
of quality?.
Answer: input, process, and output
◉ What percent of a company's capital assets does the average
facilities department manage?.
Answer: 25 percent
,◉ What do facilities managers engage in to anticipate and respond
appropriately to current and future business trends?.
Answer: strategic planning
◉ In most companies, how are facilities departments viewed?.
Answer: as overhead
◉ What is the most expensive element of most office and other
white-collar workplaces?.
Answer: people
◉ How can facilities management successfully affect the corporate
mission?.
Answer: by linking asset planning to corporate goals
◉ Define property management.
Answer: The process of maintaining and creating value in real
property consistent with the owner's objectives and in compliance
with the highest standard of professional ethics. In real estate, the
process of profitable operation and management of owned, leased,
or subleased real property for a building owner, developer, or land
lord.
, ◉ Define asset management.
Answer: Asset management: Maximizing value to a portfolio of
properties from acquisition to disposition within the objectives
defined by the owner. Asset management uses strategic planning,
investment analysis, and the positioning of a property in the market
place.
◉ Facility management, or inside-out view?.
Answer: The facility manager looks from inside the business out to
the external environment of economic forces, the marketplace,
corporate competition, etc., through the eyes of a manager of a given
business. A facility is a tool that enables the company to survive and
prosper in its external environment.
◉ Real property, or outside-in view?.
Answer: A real estate organization views the facility as a building, a
commercial property designed to produce revenue. The building
does not support the real property business; it is the business.
◉ What do all facilities management functions have aspects of?.
Answer: strategy and tactics
◉ What facilities activity usually produces the best overall financial
and qualitative performance?.
Answer: devising a good strategy