COMPLETE QUESTIONS WITH ACCURATE
ANSWERS
◉ The facility manager should remember that______generally implies
a wider range of service delivery and greater management
responsibility by the service provider.
Answer: Outsourcing
◉ The facility manager knows that the most challenging part of the
recruiting process when hiring an employee for her department is.
Answer: writing an accurate job description.
◉ Lately Margaret has been working with colleagues on the_____ her
profession' s promise to society to monitor its members, particularly
in areas not expressly covered by law..
Answer: professional code of ethics
◉ When a company establishes a long-term relationship with a
vendor, it is called:.
Answer: Partnering
,◉ As highly skilled technicians retire from the workforce, company
attrition policies often pressure the facility department to:.
Answer: Outsource tasks
◉ The facility management organization model that is typical of
start-up companies and small independent government agencies is
the:.
Answer: Office manager model
◉ Kelli is a facility manager who is observing the evolution of her
department. She knows that ____________ is the most important
characteristic for evolving facility management departments..
Answer: Flexibility
◉ The type of facility management department organizational
design that most emphasizes space planning and design skill is:.
Answer: Integrated, organization-based departments
◉ The greatest value of a CAFM (computer-aided facilities
management) system is in their support of:.
Answer: Strategic planning
, ◉ Facility departments that emphasize operations and maintenance
based on standard work performance criteria or guidelines set by
management are functioning in the role of:.
Answer: Caretaker
◉ A business function or process that is directly related to the
corporate mission and sales generation is called a:.
Answer: Core function
◉ A facility manager's ignorance of _____________ can result in
contractual delays..
Answer: The corporation's purchasing rules
◉ In the corporate organizational hierarchy, the facility manager
should be positioned:.
Answer: No more than two levels below the CEO
◉ In business, the word that refers to anticipating the consequences
of what will happen before any action taken is:.
Answer: Strategy
◉ Evaluating customer service by how timely the service was
delivered provides a measurement of:.
Answer: Responsiveness