COMPLETE QUESTIONS AND SOLUTIONS
PASS READY
◉ Identify and briefly explain the two tasks that will be required of
the technology team.
Answer: 1. Analyse the current Business Situation - Undertake a
thorough analysis of external opportunities and threats as well as
internal strengths and weaknesses, and then determine the relative
competitive position of the brokerage and the causes indicative of
this position.
2. Project the Future - How does the strategic plan call for the
brokerage to evolve? Having determine its current position the
brokerage needs to project where it intends to go. The brokerage
should analyse whether its existing systems and processes will
enable it to meet its vision without any intervention. If the systems
and processes prove to be insufficient, the brokerage will need to
create a technology action plan to satisfy its future needs.
◉ Identify and briefly explain four criteria that the technology team
should use to evaluate the technology being considered.
Answer: 1. REPORTING CAPABILITIES - The system should have the
capability to run the required accounting reports such as accounts
receivable, accounts payable, income, billings and payroll. Also be
, able to run marketing reports such as client profiles, orphan
accounts, claims, type and mix of business by class and company. It
must track expiries, abeyances, and allow for reports on multiple
aspects of the brokerage's books of business, and present reports in
ways that are analysable and meaningful to employees.
2. CAPACITY - The system should have the capacity to serve multiple
locations. Other factors to consider are integration with other
hardware and software such as rating programs and back-up
devices.
3. SUPPORT & TRAINING - A brokerage should ensure that the
system vendor is stable and established. It should also have ready-
access to the vendor support team. Participating in a user-group
would be a valuable option. User training is an important factor to
consider and should be on-going.
4. COST - Cost is much more than the price of the initial acquisition
and implementation. Consideration must also be given to
maintenance and support fees.
◉ The transitional phase will vary depending on the complexity of
the technology. Identify three steps in the initial implementation
process.
Answer: 1. Review all instruction procedures
2. Run system reports to test for practicality