WGU C215 OA Operations Management
Questions and Answers (100% Verified
Answers)
Q1. What is a Kanban card?
A. A chart that identifies potential causes of quality problems
B. A card that specifies the exact quantity of product that needs to be produced
C. A legal document committing to buy goods
D. A schematic of the sequence of steps in a process
Answer: B
Q2. What are the three steps to designing a process layout?
A. Gather material information → Develop a detailed layout → Develop a block plan
B. Develop a block plan → Gather material information → Develop a detailed layout
C. Gather material information → Develop a block plan → Develop a detailed layout
D. Develop a detailed layout → Develop a block plan → Gather material information
Answer: C
Q3. Which of the following lists the seven elements of Total Quality Management
(TQM) philosophy?
A. Customer focus, continuous improvement, employee empowerment, use of
quality tools, product design, process management, managing supplier quality
B. Customer focus, cost reduction, employee empowerment, use of quality tools,
product design, process management, managing supplier quality
C. Customer focus, continuous improvement, employee empowerment, use of
quality tools, product design, capacity planning, managing supplier quality
D. Customer focus, continuous improvement, employee empowerment, use of
quality tools, product design, process management, managing distribution
Answer: A
,Q4. Who is known as the "14 points guy" and was very influential in Japanese
manufacturing?
A. Philip Crosby
B. Joseph Juran
C. Kaoru Ishikawa
D. Edwards Deming
Answer: D
Q5. Which quality guru is associated with the phrase "Quality is free" and the
"zero-defects" concept?
A. Edwards Deming
B. Philip Crosby
C. Genichi Taguchi
D. Armand Feigenbaum
Answer: B
Q6. What is a cause-and-effect diagram?
A. A chart that shows the frequency distribution of observed values
B. A chart that identifies potential causes of particular quality problems
C. A tool used to identify quality problems based on degree of importance
D. A graph that shows how two variables relate
Answer: B
Q7. What is a histogram?
A. A list of common defects and number of observed occurrences
B. A chart that identifies potential causes of quality problems
C. A chart that shows frequency distribution of observed values of a variable
,D. A graph that shows how two variables relate
Answer: C
Q8. Which of the following best defines Six Sigma?
A. A philosophy of never-ending improvement focused on employee empowerment
B. A disciplined, data-driven approach for eliminating defects, driving toward six
standard deviations between the mean and nearest specification limit
C. A pull-based system focused on eliminating waste in production
D. A set of international quality standards and certifications
Answer: B
Q9. What is Electronic Data Interchange (EDI)?
A. An electronic request for a quote on goods and services
B. An online catalog of products made available by a single supplier
C. A form of computer-to-computer communications that enables sharing business
documents
D. A private internet-based communications environment used by a company and its
suppliers
Answer: C
Q10. What are capacity-based options in aggregate planning?
A. Options that respond to demand fluctuations through inventory or back orders
B. Options that shift demand patterns to nonpeak periods
C. A group of options that allow the firm to change its current operating capacity,
including overtime, undertime, subcontracting, hiring, and firing
D. Options that focus on long-term strategic investment in new facilities
Answer: C
Q11. What are demand-based options in aggregate planning?
A. A group of options that allow the firm to change its operating capacity
, B. A group of options that respond to demand fluctuations through inventory or back
orders, or by shifting demand patterns
C. Options that focus on subcontracting and overtime
D. Options that involve hiring and firing workers to match demand
Answer: B
Q12. What is Just-in-Time (JIT) philosophy?
A. A push-based system designed to maximize inventory levels
B. A philosophy designed to achieve high-volume production through elimination of
waste and continuous improvement, based on a pull system; its three elements are
JIT manufacturing, TQM, and respect for people
C. A system focused solely on total quality management and employee training
D. A set of international standards for environmental responsibility
Answer: B
Q13. What is a Master Production Schedule (MPS)?
A. A system that calculates material requirements based on BOM and inventory
records
B. A plan for individual commodities to be produced in each time period, indicating
when and how much of each product will be demanded
C. A procedure for evaluating location alternatives based on distance
D. A chart that shows how late a job can be started and still finish on time
Answer: B
Q14. What is a hybrid aggregate plan?
A. A planning approach that produces the same quantity each time period
B. A planning approach that varies production to meet demand each period
C. A planning approach that uses a combination of level and chase approaches
while developing the aggregate plan
D. A planning approach focused exclusively on subcontracting during peak periods
Questions and Answers (100% Verified
Answers)
Q1. What is a Kanban card?
A. A chart that identifies potential causes of quality problems
B. A card that specifies the exact quantity of product that needs to be produced
C. A legal document committing to buy goods
D. A schematic of the sequence of steps in a process
Answer: B
Q2. What are the three steps to designing a process layout?
A. Gather material information → Develop a detailed layout → Develop a block plan
B. Develop a block plan → Gather material information → Develop a detailed layout
C. Gather material information → Develop a block plan → Develop a detailed layout
D. Develop a detailed layout → Develop a block plan → Gather material information
Answer: C
Q3. Which of the following lists the seven elements of Total Quality Management
(TQM) philosophy?
A. Customer focus, continuous improvement, employee empowerment, use of
quality tools, product design, process management, managing supplier quality
B. Customer focus, cost reduction, employee empowerment, use of quality tools,
product design, process management, managing supplier quality
C. Customer focus, continuous improvement, employee empowerment, use of
quality tools, product design, capacity planning, managing supplier quality
D. Customer focus, continuous improvement, employee empowerment, use of
quality tools, product design, process management, managing distribution
Answer: A
,Q4. Who is known as the "14 points guy" and was very influential in Japanese
manufacturing?
A. Philip Crosby
B. Joseph Juran
C. Kaoru Ishikawa
D. Edwards Deming
Answer: D
Q5. Which quality guru is associated with the phrase "Quality is free" and the
"zero-defects" concept?
A. Edwards Deming
B. Philip Crosby
C. Genichi Taguchi
D. Armand Feigenbaum
Answer: B
Q6. What is a cause-and-effect diagram?
A. A chart that shows the frequency distribution of observed values
B. A chart that identifies potential causes of particular quality problems
C. A tool used to identify quality problems based on degree of importance
D. A graph that shows how two variables relate
Answer: B
Q7. What is a histogram?
A. A list of common defects and number of observed occurrences
B. A chart that identifies potential causes of quality problems
C. A chart that shows frequency distribution of observed values of a variable
,D. A graph that shows how two variables relate
Answer: C
Q8. Which of the following best defines Six Sigma?
A. A philosophy of never-ending improvement focused on employee empowerment
B. A disciplined, data-driven approach for eliminating defects, driving toward six
standard deviations between the mean and nearest specification limit
C. A pull-based system focused on eliminating waste in production
D. A set of international quality standards and certifications
Answer: B
Q9. What is Electronic Data Interchange (EDI)?
A. An electronic request for a quote on goods and services
B. An online catalog of products made available by a single supplier
C. A form of computer-to-computer communications that enables sharing business
documents
D. A private internet-based communications environment used by a company and its
suppliers
Answer: C
Q10. What are capacity-based options in aggregate planning?
A. Options that respond to demand fluctuations through inventory or back orders
B. Options that shift demand patterns to nonpeak periods
C. A group of options that allow the firm to change its current operating capacity,
including overtime, undertime, subcontracting, hiring, and firing
D. Options that focus on long-term strategic investment in new facilities
Answer: C
Q11. What are demand-based options in aggregate planning?
A. A group of options that allow the firm to change its operating capacity
, B. A group of options that respond to demand fluctuations through inventory or back
orders, or by shifting demand patterns
C. Options that focus on subcontracting and overtime
D. Options that involve hiring and firing workers to match demand
Answer: B
Q12. What is Just-in-Time (JIT) philosophy?
A. A push-based system designed to maximize inventory levels
B. A philosophy designed to achieve high-volume production through elimination of
waste and continuous improvement, based on a pull system; its three elements are
JIT manufacturing, TQM, and respect for people
C. A system focused solely on total quality management and employee training
D. A set of international standards for environmental responsibility
Answer: B
Q13. What is a Master Production Schedule (MPS)?
A. A system that calculates material requirements based on BOM and inventory
records
B. A plan for individual commodities to be produced in each time period, indicating
when and how much of each product will be demanded
C. A procedure for evaluating location alternatives based on distance
D. A chart that shows how late a job can be started and still finish on time
Answer: B
Q14. What is a hybrid aggregate plan?
A. A planning approach that produces the same quantity each time period
B. A planning approach that varies production to meet demand each period
C. A planning approach that uses a combination of level and chase approaches
while developing the aggregate plan
D. A planning approach focused exclusively on subcontracting during peak periods
