BUSINESS DOCUMENTS AND TECHNOLOGY
EXAM SCRIPT 2026 TEST PAPER
QUESTIONS AND SOLUTIONS GRADED A+
●● Technology Needs in Business Organizations.
Answer: is a blanket term used for describing a system that helps
organize and analyze data. Information systems have hardware and
software components. Companies use information systems to store,
maintain, and analyze information. They also use them to plan business
operations strategically.
Businesses must make profits and expand. Bigger businesses tend to
favor information systems to achieve these goals. Information systems
allow proper control without requiring more employees. Businesses use
information systems to:
reduce costs and generate revenues
improve productivity
eliminate inefficiencies in business processes
comply with mandatory regulations
ensure efficient distribution of work, decision making, and collaboration
carry out smooth interactions with customers and suppliers
, ●● Efficiency improvements.
Answer: Companies use information systems to integrate different
functional aspects of their businesses. For instance, employees need not
wait for information to arrive from other departments. They can instead
spend constructive time on finishing tasks quickly.
●● Better business communication.
Answer: A company's management uses information systems to make
strategic plans and decisions that will affect the company's long-term
profitability. Information systems allow managers to compare
information from different sources and market trends. These
comparisons help managers make accurate strategic decisions across
different channels through effective business communication. Team
members can also access the same information, thus reducing
mismatched data between departments.
●● Customer relationship management:.
Answer: Information systems help companies serve their customers
better. Satisfied customers return to the company. Existing and new
customers help raise revenues and profits. Companies can build stronger
relations with suppliers, thus increasing the scope of getting important
inputs from them. These inputs lead to lower costs in business
operations. In addition, the companies can respond to customers and
suppliers in real time. This type of response leads to customer
satisfaction and lower costs for business operations.
●● Competitive benefits.
EXAM SCRIPT 2026 TEST PAPER
QUESTIONS AND SOLUTIONS GRADED A+
●● Technology Needs in Business Organizations.
Answer: is a blanket term used for describing a system that helps
organize and analyze data. Information systems have hardware and
software components. Companies use information systems to store,
maintain, and analyze information. They also use them to plan business
operations strategically.
Businesses must make profits and expand. Bigger businesses tend to
favor information systems to achieve these goals. Information systems
allow proper control without requiring more employees. Businesses use
information systems to:
reduce costs and generate revenues
improve productivity
eliminate inefficiencies in business processes
comply with mandatory regulations
ensure efficient distribution of work, decision making, and collaboration
carry out smooth interactions with customers and suppliers
, ●● Efficiency improvements.
Answer: Companies use information systems to integrate different
functional aspects of their businesses. For instance, employees need not
wait for information to arrive from other departments. They can instead
spend constructive time on finishing tasks quickly.
●● Better business communication.
Answer: A company's management uses information systems to make
strategic plans and decisions that will affect the company's long-term
profitability. Information systems allow managers to compare
information from different sources and market trends. These
comparisons help managers make accurate strategic decisions across
different channels through effective business communication. Team
members can also access the same information, thus reducing
mismatched data between departments.
●● Customer relationship management:.
Answer: Information systems help companies serve their customers
better. Satisfied customers return to the company. Existing and new
customers help raise revenues and profits. Companies can build stronger
relations with suppliers, thus increasing the scope of getting important
inputs from them. These inputs lead to lower costs in business
operations. In addition, the companies can respond to customers and
suppliers in real time. This type of response leads to customer
satisfaction and lower costs for business operations.
●● Competitive benefits.
