McGraw Hill Connect Chapter 1 Questions Study Guide 2026 | Practice Questions, Review &
Test Prep
What are the three elements that require integration to be successful in operations and supply
chain management? - ANS ✔✔Strategy, processes, and analytics
Operations and supply chain management is concerned with the design and management of the
entire system that has what function? - ANS ✔✔Produces a product or delivers a service
What high-level position manager is responsible for working with the CEO and company
president to determine the company's competitive strategy? - ANS ✔✔Chief operating officer
Order the following major concepts that have helped define the OSCM field on a timeline. Use 1
for the earliest concept to be introduced, and 5 for the most recent. - ANS ✔✔1) Manufacturing
strategy
2) Total quality management
3) Supply chain management
4) Electronic commerce
5) Business analytics
Which major OSCM concept can be described as an integrated set of activities designed to
achieve high-volume production using minimal inventories of parts that arrive at workstations
exactly when they are needed? - ANS ✔✔Just-in-time (JIT) production
Operations and supply chain __________blank leverage(s) the vast amount of data in enterprise
resource planning systems to make decisions related to managing resources. - ANS ✔✔analytics
A customer picks a product over a similar product due to the__________blank of the product. -
ANS ✔✔value
, Efficiency means doing the right things to create the most value for the company. - ANS
✔✔FALSE
Effectiveness means doing the right things to create the most value for the company. - ANS
✔✔TRUE
A doctor completes a surgical procedure on a patient without error. The patient dies anyway. In
operations management terms, we could refer to this doctor as being efficient but not effective.
- ANS ✔✔TRUE
A worker can be efficient without being effective. - ANS ✔✔TRUE
A process can be effective without being efficient. - ANS ✔✔TRUE
Often, maximizing effectiveness and efficiency at the same time creates conflict between the
two goals. "Being efficient" at the customer service counter at a local store or bank means using
the fewest number of clerks possible at the counter. Being effective, though, means minimizing
the amount of time customers need to wait in line.
Operations and supply chain management is defined as the design, operation, and
improvement of the systems that create and deliver the firm's primary products and services. -
ANS ✔✔TRUE
The term "value" refers to the relationship between quality and the price paid by the customer.
- ANS ✔✔TRUE
Attempting to balance the desire to efficiently use resources while providing a highly effective
service may create conflict between the two goals. - ANS ✔✔TRUE
Test Prep
What are the three elements that require integration to be successful in operations and supply
chain management? - ANS ✔✔Strategy, processes, and analytics
Operations and supply chain management is concerned with the design and management of the
entire system that has what function? - ANS ✔✔Produces a product or delivers a service
What high-level position manager is responsible for working with the CEO and company
president to determine the company's competitive strategy? - ANS ✔✔Chief operating officer
Order the following major concepts that have helped define the OSCM field on a timeline. Use 1
for the earliest concept to be introduced, and 5 for the most recent. - ANS ✔✔1) Manufacturing
strategy
2) Total quality management
3) Supply chain management
4) Electronic commerce
5) Business analytics
Which major OSCM concept can be described as an integrated set of activities designed to
achieve high-volume production using minimal inventories of parts that arrive at workstations
exactly when they are needed? - ANS ✔✔Just-in-time (JIT) production
Operations and supply chain __________blank leverage(s) the vast amount of data in enterprise
resource planning systems to make decisions related to managing resources. - ANS ✔✔analytics
A customer picks a product over a similar product due to the__________blank of the product. -
ANS ✔✔value
, Efficiency means doing the right things to create the most value for the company. - ANS
✔✔FALSE
Effectiveness means doing the right things to create the most value for the company. - ANS
✔✔TRUE
A doctor completes a surgical procedure on a patient without error. The patient dies anyway. In
operations management terms, we could refer to this doctor as being efficient but not effective.
- ANS ✔✔TRUE
A worker can be efficient without being effective. - ANS ✔✔TRUE
A process can be effective without being efficient. - ANS ✔✔TRUE
Often, maximizing effectiveness and efficiency at the same time creates conflict between the
two goals. "Being efficient" at the customer service counter at a local store or bank means using
the fewest number of clerks possible at the counter. Being effective, though, means minimizing
the amount of time customers need to wait in line.
Operations and supply chain management is defined as the design, operation, and
improvement of the systems that create and deliver the firm's primary products and services. -
ANS ✔✔TRUE
The term "value" refers to the relationship between quality and the price paid by the customer.
- ANS ✔✔TRUE
Attempting to balance the desire to efficiently use resources while providing a highly effective
service may create conflict between the two goals. - ANS ✔✔TRUE
