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what term occurs whenever individuals belonging to one group interact, collectively or
individually, with another group or its members in terms of their reference group identification -
Answer -intergroup behavior
what are the 5 response categories to individuals interacting with one another - Answer -1.
forcing
2. accommodating
3. avoiding
4. compromising
5. collaborating
what are the four sources of intergroup conflict - Answer -1. competition for resources
2. task interdependence
3. jurisdictional ambiguity
4. status struggles
what are the 4 physical health concerns linked to stress - Answer -1. immune system problems
2. cardiovascular system problems
3. musculoskeletal system problems
4. gastrointestinal system problems
,what are the 4 direct behaviors that may accompany high levels of stress - Answer -1.
under/overeating
2. sleeplessness
3. increasing smoking/drinking
4. drug abuse
what type of reaction is staying away from a job that is causing stress or quitting the job -
Answer -flight
what type of reaction is when the person may stay on a stress-producing job and become angry
or aggressive - Answer -fight
what are the three main effects of stress and intraindiviudal conflict - Answer -1. physical
problems
2. psychological problems
3. behavioral problems
what are the 5 techniques that individuals can use to eliminate or more effectively manage
inevitable, prolonged stress - Answer -1. exercise
2. relaxation
3. behavioral self-control
4. cognitive therapy
5. networking
, what are 4 guidelines to help downsized organizations combat the problems of survivor
syndrome - Answer -1. be proactive
2. acknowledge survivors' emotions
3. communicate after the downsizing
4. clarify new roles
what term is defined as decision-making process among interdependent parties who do not
share identical preferences - Answer -negotiation
what are the 7 common mistakes negotiators make - Answer -1. overly affected by the frame of
information
2. nonrationally escalate commitment
3. assume their gain must come at the expense of the other party
4. anchored on irrelevant information
5. rely on readily available information
6. fail to consider information that is available
7. overconfident concerning the likelihood of attaining outcomes
what term assumes a fixed pie and focuses on how to get the biggest share, or slice of pie -
Answer -distributive bargaining