WGU C202 MANAGING HUMAN CAPITAL
OBJECTIVE ASSESSMENT EXAM
QUESTIONS AND VERIFIED ANSWERS / A+
GRADED
1. A boss is making unwelcome sexual advances and requesting favors from
employees in exchange for job benefits. Which type of harassment is this?
A) Hostile environment harassment
B) Quid pro quo harassment
C) Disparate treatment
D) Workplace bullying
Answer: B) Quid pro quo harassment
2. A company-wide competition rewards the store manager with the highest dollar
sales with a paid vacation to a luxury resort. This pay-for-performance plan will
probably:
A) Increase base pay for all managers
B) Help retain store managers who feel they have a chance to win the reward
C) Eliminate dysfunctional turnover among managers
D) Create hostile competition among managers
Answer: B) Help retain store managers who feel they have a chance to win the
reward
3. A company's ______ can influence how it interacts with employees, affecting how
it manages the movement of people into, within, and out of the company.
A) Organizational culture
B) HR strategy
C) Business strategy
D) Mission statement
Answer: C) Business strategy
,4. A department manager must choose between not awarding holiday bonuses to 30
employees or terminating five part-time employees. Which ethical standard applies?
A) Rights standard
B) Virtue standard
C) Utilitarian standard
D) Common good standard
Answer: C) Utilitarian standard
5. A high-performing employee resigns after being told raises are only considered
annually at performance appraisal time. This is an example of:
A) Functional turnover
B) Involuntary turnover
C) Unavoidable turnover
D) Dysfunctional turnover
Answer: D) Dysfunctional turnover
6. A hiring manager wants to reveal a candidate's motivation. Which of the following
would NOT be a good motivation question?
A) "Why did you choose this career field?"
B) "What energizes you most about your work?"
C) "What is an example of a difficult problem you faced and solved?"
D) "What aspects of a job are most important to you?"
Answer: C) "What is an example of a difficult problem you faced and solved?"
7. A 42-year-old job candidate born in Houston who speaks English and Spanish
was not hired despite being qualified. Which protected class is most likely relevant if
he files a discrimination claim?
A) National origin
B) Race
C) Age
D) Language
Answer: C) Age
,8. A landscaping company requires Hispanic applicants for crew boss positions to
have a U.S. high school diploma but not non-Hispanic applicants. Which type of
discrimination is this?
A) Adverse impact
B) Quid pro quo
C) Hostile environment
D) Disparate treatment
Answer: D) Disparate treatment
9. A manager abruptly fires anyone not dressed in business casual attire per
company policy. What has the manager done?
A) Violated employee rights
B) Committed wrongful termination
C) Not broken the law
D) Engaged in disparate treatment
Answer: C) Not broken the law
10. A manager believes that all Asians are high performers. Which kind of bias is
this?
A) Prejudice
B) Stereotype
C) Halo effect
D) Ignorance
Answer: B) Stereotype
11. A poor performer quits when his boss implements a performance improvement
plan. This is an example of which type of turnover?
A) Dysfunctional turnover
B) Involuntary turnover
C) Functional turnover
D) Unavoidable turnover
, Answer: C) Functional turnover
12. A supervisor received a report identifying important aspects of a newly created
job and the characteristics a worker needs to succeed. What is another name for
this?
A) Performance appraisal
B) Job description
C) Job analysis
D) Person specification
Answer: C) Job analysis
13. A woman born in New York City who speaks three languages and is 37 years old
believes she is being discriminated against based on a protected characteristic.
Which one would it most likely be?
A) National origin
B) Age
C) Language
D) Gender
Answer: D) Gender
14. Accurately rating only those aspects of a person's work performance that are
observed is associated with:
A) Halo effect
B) Task acquaintance
C) Central tendency
D) Recency effect
Answer: B) Task acquaintance
15. Managers discovered the sales team was spending 80% of their time on
bureaucratic tasks. They reassigned tasks to refocus the team. Which HRM aspect
is MOST relevant?
A) Performance management
B) Succession planning
OBJECTIVE ASSESSMENT EXAM
QUESTIONS AND VERIFIED ANSWERS / A+
GRADED
1. A boss is making unwelcome sexual advances and requesting favors from
employees in exchange for job benefits. Which type of harassment is this?
A) Hostile environment harassment
B) Quid pro quo harassment
C) Disparate treatment
D) Workplace bullying
Answer: B) Quid pro quo harassment
2. A company-wide competition rewards the store manager with the highest dollar
sales with a paid vacation to a luxury resort. This pay-for-performance plan will
probably:
A) Increase base pay for all managers
B) Help retain store managers who feel they have a chance to win the reward
C) Eliminate dysfunctional turnover among managers
D) Create hostile competition among managers
Answer: B) Help retain store managers who feel they have a chance to win the
reward
3. A company's ______ can influence how it interacts with employees, affecting how
it manages the movement of people into, within, and out of the company.
A) Organizational culture
B) HR strategy
C) Business strategy
D) Mission statement
Answer: C) Business strategy
,4. A department manager must choose between not awarding holiday bonuses to 30
employees or terminating five part-time employees. Which ethical standard applies?
A) Rights standard
B) Virtue standard
C) Utilitarian standard
D) Common good standard
Answer: C) Utilitarian standard
5. A high-performing employee resigns after being told raises are only considered
annually at performance appraisal time. This is an example of:
A) Functional turnover
B) Involuntary turnover
C) Unavoidable turnover
D) Dysfunctional turnover
Answer: D) Dysfunctional turnover
6. A hiring manager wants to reveal a candidate's motivation. Which of the following
would NOT be a good motivation question?
A) "Why did you choose this career field?"
B) "What energizes you most about your work?"
C) "What is an example of a difficult problem you faced and solved?"
D) "What aspects of a job are most important to you?"
Answer: C) "What is an example of a difficult problem you faced and solved?"
7. A 42-year-old job candidate born in Houston who speaks English and Spanish
was not hired despite being qualified. Which protected class is most likely relevant if
he files a discrimination claim?
A) National origin
B) Race
C) Age
D) Language
Answer: C) Age
,8. A landscaping company requires Hispanic applicants for crew boss positions to
have a U.S. high school diploma but not non-Hispanic applicants. Which type of
discrimination is this?
A) Adverse impact
B) Quid pro quo
C) Hostile environment
D) Disparate treatment
Answer: D) Disparate treatment
9. A manager abruptly fires anyone not dressed in business casual attire per
company policy. What has the manager done?
A) Violated employee rights
B) Committed wrongful termination
C) Not broken the law
D) Engaged in disparate treatment
Answer: C) Not broken the law
10. A manager believes that all Asians are high performers. Which kind of bias is
this?
A) Prejudice
B) Stereotype
C) Halo effect
D) Ignorance
Answer: B) Stereotype
11. A poor performer quits when his boss implements a performance improvement
plan. This is an example of which type of turnover?
A) Dysfunctional turnover
B) Involuntary turnover
C) Functional turnover
D) Unavoidable turnover
, Answer: C) Functional turnover
12. A supervisor received a report identifying important aspects of a newly created
job and the characteristics a worker needs to succeed. What is another name for
this?
A) Performance appraisal
B) Job description
C) Job analysis
D) Person specification
Answer: C) Job analysis
13. A woman born in New York City who speaks three languages and is 37 years old
believes she is being discriminated against based on a protected characteristic.
Which one would it most likely be?
A) National origin
B) Age
C) Language
D) Gender
Answer: D) Gender
14. Accurately rating only those aspects of a person's work performance that are
observed is associated with:
A) Halo effect
B) Task acquaintance
C) Central tendency
D) Recency effect
Answer: B) Task acquaintance
15. Managers discovered the sales team was spending 80% of their time on
bureaucratic tasks. They reassigned tasks to refocus the team. Which HRM aspect
is MOST relevant?
A) Performance management
B) Succession planning
