2018 PUBLIX CUSTOMER SERVICE EXAM QUIZZES
WITH ACCURATE RIGHT ANSWERS 2026 – 2027 .
10 Foot, 10 Second Rule - correct Answers -Speak to and smile at everyone with 10 feet, and
greet customers with the first 10 seconds of arriving.
Limit Conversation - correct Answers -Limit conversations with associates. It is unprofessional,
and excludes the customer. Focus on the customer is essential to providing customer service.
Greet, Engage, Create Happy Ever After, Thank Customer - correct Answers -These are the four
steps to Legendary customer service.
Items that can't be placed back on shelf to sale - correct Answers -Products that must be kept at
temperature, perishable products (spoil with 60 days of packaging), and Infant formula.
C. A. L. M. Approach - correct Answers -Stay Cool, Apologize for the problem, Listen with
empathy, and Make it right.
Used to handle customer returns, and ANGRY customers.
Publix Rain Check Policy - correct Answers -Allows customer to purchase item for the sale or
promoted price with 30 days of the rain check issue.
F. D. A. - correct Answers -Food and Drug Administration
Nutritional Information Location - correct Answers -Publix nutritional information can be found
at Publix.com
WITH ACCURATE RIGHT ANSWERS 2026 – 2027 .
10 Foot, 10 Second Rule - correct Answers -Speak to and smile at everyone with 10 feet, and
greet customers with the first 10 seconds of arriving.
Limit Conversation - correct Answers -Limit conversations with associates. It is unprofessional,
and excludes the customer. Focus on the customer is essential to providing customer service.
Greet, Engage, Create Happy Ever After, Thank Customer - correct Answers -These are the four
steps to Legendary customer service.
Items that can't be placed back on shelf to sale - correct Answers -Products that must be kept at
temperature, perishable products (spoil with 60 days of packaging), and Infant formula.
C. A. L. M. Approach - correct Answers -Stay Cool, Apologize for the problem, Listen with
empathy, and Make it right.
Used to handle customer returns, and ANGRY customers.
Publix Rain Check Policy - correct Answers -Allows customer to purchase item for the sale or
promoted price with 30 days of the rain check issue.
F. D. A. - correct Answers -Food and Drug Administration
Nutritional Information Location - correct Answers -Publix nutritional information can be found
at Publix.com
