DUTCH BROS MANIFESTO COMPLETE STUDY GUIDE WITH
HIGH-YIELD REVIEW QUESTIONS, DETAILED ANSWER
EXPLANATIONS AND RATIONALES, COMPANY VALUES
AND CULTURE REVIEW, CUSTOMER SERVICE
PRINCIPLES, PRACTICAL APPLICATION SCENARIOS, AND
COMPREHENSIVE TRAINING AND ASSESSMENT
PREPARATION TOOLS – 2026/2027 LATEST UPDATED
EDITION
If a customer ordered a Chocolate Frappuccino, what response would
you have when asking and educating them on our menu? -
ANSWERYum! Here at DB we actually serve "Freezes" which are very
similar to a Frappuccino. Would you like to try a Mocha Freeze? Would
you like whipped cream on it as well?
What coffee options do we offer at DB? - ANSWER-Private Reserve,
White Coffee, Cold Brew, Nitro Cold Brew, Decaf Coffee
Match the cup size to the correct number of ounces:
Show me the correct answers
Kids
Small Hot
Medium Hot and Small Cold
Medium Cold
Large Hot
,Large Cold
8 oz Hot - ANSWER-Kids =10 oz
Small Hot =12 oz
Medium Hot and Small Cold =16 oz
Medium Cold =24oz
Large Hot =20oz
Large Cold =32oz
8 oz Hot =8oz
If your shots are running shorter than 15 seconds, you need to adjust
the grind to be more... - ANSWER-Fine (to the right)
What is the honey rule? - ANSWER-You get 1 scoop of honey in any
drink unless it is paired with flavor, then it follows the drink flavor rule
Match the correct flavor to the following drinks:
Show me the correct answers
Caramelizer
Cocomo
Golden Eagle
Kicker +911
,Annihilator
Double Torture
Double Chocolate Mocha - ANSWER-Caramelizer = Caramel Sauce
Cocomo = Coconut Syrup
Golden Eagle = Vanilla Syrup + Caramel Sauce
Kicker +911 = Irish Cream
Annihilator = Chocolate Mac
Double Torture = Vanilla Syrup
Double Chocolate Mocha = Chocolate
Double Tortures get _____ extra shots in every size, and all size 911s
get _____ shots. - ANSWER-2,6
Choose the correct amount of espresso shots for all standard small,
medium, and large drinks: - ANSWER-2,2,4
What drinks do we always double cup? (select all that apply) - ANSWER-
Hot teas, Hot americanos, any drink that is ordered extra hot
, What do we always offer in Americanos? (select all that apply) -
ANSWER-Cream, Sugar, Ice
All Mocha based drinks at Dutch are made with: - ANSWER-chocolate
milk
What milk do we use in Breves? (Kickers, Annihilators, 911s, Golden
Eagles) - ANSWER-Kick Me
When a drink is ordered "extra sweet", we add _____ scoop(s) of flavor
per "extra". - ANSWER-1
What is the Sugar-Free rule? - ANSWER-SF Sauce - 2 scoops
SF Syrup - 1 scoop
SF Sauce & SF Syrup - 2 scoops
What is the flavor and milk for a SF Vanilla Latte? (select all that apply) -
ANSWER-1 scoop SF Vanilla, 2%
If a customer requests cream, Soft Top, or Heavy Whip, how many
scoops do we add to a drink? - ANSWER-Standard: 2 scoops
Light: 1 scoop
Extra: 3 scoops
HIGH-YIELD REVIEW QUESTIONS, DETAILED ANSWER
EXPLANATIONS AND RATIONALES, COMPANY VALUES
AND CULTURE REVIEW, CUSTOMER SERVICE
PRINCIPLES, PRACTICAL APPLICATION SCENARIOS, AND
COMPREHENSIVE TRAINING AND ASSESSMENT
PREPARATION TOOLS – 2026/2027 LATEST UPDATED
EDITION
If a customer ordered a Chocolate Frappuccino, what response would
you have when asking and educating them on our menu? -
ANSWERYum! Here at DB we actually serve "Freezes" which are very
similar to a Frappuccino. Would you like to try a Mocha Freeze? Would
you like whipped cream on it as well?
What coffee options do we offer at DB? - ANSWER-Private Reserve,
White Coffee, Cold Brew, Nitro Cold Brew, Decaf Coffee
Match the cup size to the correct number of ounces:
Show me the correct answers
Kids
Small Hot
Medium Hot and Small Cold
Medium Cold
Large Hot
,Large Cold
8 oz Hot - ANSWER-Kids =10 oz
Small Hot =12 oz
Medium Hot and Small Cold =16 oz
Medium Cold =24oz
Large Hot =20oz
Large Cold =32oz
8 oz Hot =8oz
If your shots are running shorter than 15 seconds, you need to adjust
the grind to be more... - ANSWER-Fine (to the right)
What is the honey rule? - ANSWER-You get 1 scoop of honey in any
drink unless it is paired with flavor, then it follows the drink flavor rule
Match the correct flavor to the following drinks:
Show me the correct answers
Caramelizer
Cocomo
Golden Eagle
Kicker +911
,Annihilator
Double Torture
Double Chocolate Mocha - ANSWER-Caramelizer = Caramel Sauce
Cocomo = Coconut Syrup
Golden Eagle = Vanilla Syrup + Caramel Sauce
Kicker +911 = Irish Cream
Annihilator = Chocolate Mac
Double Torture = Vanilla Syrup
Double Chocolate Mocha = Chocolate
Double Tortures get _____ extra shots in every size, and all size 911s
get _____ shots. - ANSWER-2,6
Choose the correct amount of espresso shots for all standard small,
medium, and large drinks: - ANSWER-2,2,4
What drinks do we always double cup? (select all that apply) - ANSWER-
Hot teas, Hot americanos, any drink that is ordered extra hot
, What do we always offer in Americanos? (select all that apply) -
ANSWER-Cream, Sugar, Ice
All Mocha based drinks at Dutch are made with: - ANSWER-chocolate
milk
What milk do we use in Breves? (Kickers, Annihilators, 911s, Golden
Eagles) - ANSWER-Kick Me
When a drink is ordered "extra sweet", we add _____ scoop(s) of flavor
per "extra". - ANSWER-1
What is the Sugar-Free rule? - ANSWER-SF Sauce - 2 scoops
SF Syrup - 1 scoop
SF Sauce & SF Syrup - 2 scoops
What is the flavor and milk for a SF Vanilla Latte? (select all that apply) -
ANSWER-1 scoop SF Vanilla, 2%
If a customer requests cream, Soft Top, or Heavy Whip, how many
scoops do we add to a drink? - ANSWER-Standard: 2 scoops
Light: 1 scoop
Extra: 3 scoops
