NSG 230: Test #1 || All Accurately Answered.
Communication correct answers -interaction between 2 or more individuals
-Verbal/Nonverbal
-Written/electronic
Exchange of information
-many different types correct answers ideas, concerns, thoughts, feelings
-talking & listening part of the process
Therapeutic communication correct answers interactive process between healthcare team
(nurse/provider) & client
parts of therapeutic relationship
-based on..... correct answers trust
respect
compassion
encouragement
client benefits correct answers -relationship between nurse & client developed
-decreased stress of client
-discussion of issues needing changing or facing
-assistance with psychological issues
goal in healthcare correct answers help client progress toward healthcare goals
collaboration correct answers two or more people working toward a common goal by combining
skills, knowledge, and resources
,each individual has correct answers -unique skills and knowledge to communication
-should include clients as part of interactive process r/t patient centered care
goal of collaboration in healthcare environment correct answers -improve patient outcomes
-decrease duplication of services
these elements are essential correct answers -mutual respect
-sharing of power and control
teamwork
-being part of a team is a component of collaboration
-effective team attributes
-----team members: correct answers -understand purpose of team
-understand their role in the team
-contributions recognized by manger or others
-recognized each other's unique abilities
communicate within the team: correct answers -is open leading to relationship building
-leads to open discussion about barriers and opportunities for improvement
-has varying communication styles based on the diversity of the team members and their
training.
what is important for a position of management concerning a team? correct answers team
building
team building strategies:
when building a team.
,--include these elements correct answers -commitment of members to purse and goal
-care providers working with issue
-recognize roles
-trust
-humor
commitment of members to purse and goal correct answers be specific with goal
team should include care providers working with issue correct answers stakeholders who will be
effected by decisions
e.g. of stakeholders:
CNAs, PT, OT, Family, Housekeeping, etc.
team members must correct answers -recognize each other's roles on the teams and the
knowledge and expertise of the member
-trust each other
use __________ working on issues correct answers humor at times when
interdisciplinary team correct answers -includes others outside of healthcare professions
-clients and families
-education/dissemination of information focus of group
focus is of correct answers education
inter professional team correct answers -professionals from various disciplines along with
support staff, patient, family members
, -social work, physical therapy, dietitian, ect.
-works on optimization of care, problem solving issues, ect.
focus is on correct answers optimizing care
what are 5 golden rules of communication and team building? correct answers 1. be open-
minded
2.Mix people
3. build trust
4. be happy, creative, create a stress free zone
5. define goals and roles
Interprofessional collaboration/communication
Benefits: correct answers -cost containment
-Decreased length of stay (LOS)
-increased quality of care
-Decreased morbidity & mortality
-increased client satisfaction
-increased focus on client centered care
-client empowerment as becomes part of decision making process
-improved client compliance
-building of respect & understanding between healthcare disciplines
conflict in the workplace
a __________ part of work environment correct answers normal
there is no perfect job or place to work
Communication correct answers -interaction between 2 or more individuals
-Verbal/Nonverbal
-Written/electronic
Exchange of information
-many different types correct answers ideas, concerns, thoughts, feelings
-talking & listening part of the process
Therapeutic communication correct answers interactive process between healthcare team
(nurse/provider) & client
parts of therapeutic relationship
-based on..... correct answers trust
respect
compassion
encouragement
client benefits correct answers -relationship between nurse & client developed
-decreased stress of client
-discussion of issues needing changing or facing
-assistance with psychological issues
goal in healthcare correct answers help client progress toward healthcare goals
collaboration correct answers two or more people working toward a common goal by combining
skills, knowledge, and resources
,each individual has correct answers -unique skills and knowledge to communication
-should include clients as part of interactive process r/t patient centered care
goal of collaboration in healthcare environment correct answers -improve patient outcomes
-decrease duplication of services
these elements are essential correct answers -mutual respect
-sharing of power and control
teamwork
-being part of a team is a component of collaboration
-effective team attributes
-----team members: correct answers -understand purpose of team
-understand their role in the team
-contributions recognized by manger or others
-recognized each other's unique abilities
communicate within the team: correct answers -is open leading to relationship building
-leads to open discussion about barriers and opportunities for improvement
-has varying communication styles based on the diversity of the team members and their
training.
what is important for a position of management concerning a team? correct answers team
building
team building strategies:
when building a team.
,--include these elements correct answers -commitment of members to purse and goal
-care providers working with issue
-recognize roles
-trust
-humor
commitment of members to purse and goal correct answers be specific with goal
team should include care providers working with issue correct answers stakeholders who will be
effected by decisions
e.g. of stakeholders:
CNAs, PT, OT, Family, Housekeeping, etc.
team members must correct answers -recognize each other's roles on the teams and the
knowledge and expertise of the member
-trust each other
use __________ working on issues correct answers humor at times when
interdisciplinary team correct answers -includes others outside of healthcare professions
-clients and families
-education/dissemination of information focus of group
focus is of correct answers education
inter professional team correct answers -professionals from various disciplines along with
support staff, patient, family members
, -social work, physical therapy, dietitian, ect.
-works on optimization of care, problem solving issues, ect.
focus is on correct answers optimizing care
what are 5 golden rules of communication and team building? correct answers 1. be open-
minded
2.Mix people
3. build trust
4. be happy, creative, create a stress free zone
5. define goals and roles
Interprofessional collaboration/communication
Benefits: correct answers -cost containment
-Decreased length of stay (LOS)
-increased quality of care
-Decreased morbidity & mortality
-increased client satisfaction
-increased focus on client centered care
-client empowerment as becomes part of decision making process
-improved client compliance
-building of respect & understanding between healthcare disciplines
conflict in the workplace
a __________ part of work environment correct answers normal
there is no perfect job or place to work
