NSG 230 Exam II - Communication || 100% Detailed Answers.
Communication begins when? correct answers The moment when two or more people become
aware of each other's presence
What is the most critical leadership skill? correct answers Communication
What often determines success a leader-manager? correct answers The ability to communicate
Internal Climate in Communication correct answers Includes internal factors such as the values,
feelings, temperament, and stress levels of the sender and the receiver
External Climate in Communication correct answers Includes external factors such as the
weather, temperature, timing, status, power, authority, and the organizational climate itself
Variables Affecting Organizational Communication correct answers o Number of levels that
communicate
o Gender
o Power and status
o Non-verbal communication
Organizational Communication Strategies correct answers * Communication is not a one-way
channel; Communication must be clear, simple, and precise
* Senders should seek feedback whether communication is received
* Multiple communication methods should be used, this will help ensure adequate interpretation
Channels of Communication correct answers * Upward
* Downward
* Horizontal
, * Diagnoal
* Grapevine
Upward Channel of Communication correct answers From subordinate to superior
Downward Channel of Communication correct answers From superior to subordiante
Horizontal Channel of Communication correct answers From peer to peer
Diagnoal Channel of Communication correct answers Between individuals at differing hierarchy
levels and job classifications
Grapevine Channel of Communication correct answers Informal, haphazard, and random,
usually involving small groups (very difficult to handle, use reflection and emotional
intelligence)
Communication Modes correct answers * Written
* Face to Face
* Telephone
* Non-Verbal
Elements of Non-Verbal Communication correct answers o Space
o Environment
o Appearance
o Eye contact
o Posture
o Facial expression and timing
o Vocal expression
Communication begins when? correct answers The moment when two or more people become
aware of each other's presence
What is the most critical leadership skill? correct answers Communication
What often determines success a leader-manager? correct answers The ability to communicate
Internal Climate in Communication correct answers Includes internal factors such as the values,
feelings, temperament, and stress levels of the sender and the receiver
External Climate in Communication correct answers Includes external factors such as the
weather, temperature, timing, status, power, authority, and the organizational climate itself
Variables Affecting Organizational Communication correct answers o Number of levels that
communicate
o Gender
o Power and status
o Non-verbal communication
Organizational Communication Strategies correct answers * Communication is not a one-way
channel; Communication must be clear, simple, and precise
* Senders should seek feedback whether communication is received
* Multiple communication methods should be used, this will help ensure adequate interpretation
Channels of Communication correct answers * Upward
* Downward
* Horizontal
, * Diagnoal
* Grapevine
Upward Channel of Communication correct answers From subordinate to superior
Downward Channel of Communication correct answers From superior to subordiante
Horizontal Channel of Communication correct answers From peer to peer
Diagnoal Channel of Communication correct answers Between individuals at differing hierarchy
levels and job classifications
Grapevine Channel of Communication correct answers Informal, haphazard, and random,
usually involving small groups (very difficult to handle, use reflection and emotional
intelligence)
Communication Modes correct answers * Written
* Face to Face
* Telephone
* Non-Verbal
Elements of Non-Verbal Communication correct answers o Space
o Environment
o Appearance
o Eye contact
o Posture
o Facial expression and timing
o Vocal expression
