SHRM- SCP Glossary Exam with 100%
Correct Solutions
ADA Amendments Act (ADAAA) - ANSWER-Amendments to Americans with
Disabilities Act covering the definition of individuals regarded as having a disability,
mitigating measures, and other rules of construction to guide the analysis of what
constitutes a disability.
ADDIE model - ANSWER-Five-step instructional design process that governs the
development of learning programs.
Adverse impact - ANSWER-Type of discrimination that results when a neutral policy has
a discriminatory effect; also known as disparate impact.
Age Discrimination in Employment Act (ADEA) - ANSWER-Act that prohibits
discrimination in employment for persons age 40 and over.
Alternative dispute resolution (ADR) - ANSWER-Umbrella term used to describe a
number of problem-solving and grievance resolution approaches.
Americans with Disabilities Act (ADA) - ANSWER-Act that prohibits discrimination
against a qualified individual with a disability because of his/her disability.
Analytics - ANSWER-Tools that convert metrics to be used for decision support by
adding context or further sub classifying comparison groups.
Andragogy - ANSWER-Study of how adults learn.
Applicant tracking software (ATS) - ANSWER-Software that provides an automated way
for organizations to manage the recruiting process.
Apprenticeship - ANSWER-Relates to technical skills training; often a partnership
between employers and unions.
Arbitration - ANSWER-Procedure in which disputes are submitted to one or more
impartial persons for final determination.
Assessment centers - ANSWER-Assessment tools that provide candidates a wide
range of leadership situations and problem-solving exercises.
Assignees - ANSWER-Employees who work outside their home countries.
, At-will employment - ANSWER-Common-law principle stating that employers have the
right to hire, fire, demote, and promote whomever they choose for any reason unless
there is a law or contract to the contrary and employees have the right to quit a job at
any time.
Auditory learners - ANSWER-People who learn best by relying on their sense of
hearing.
Balanced scorecard - ANSWER-Measurement approach that provides an overall picture
of an organization's performance as measured against goals in finance, customers,
internal business processes, and learning and growth.
Balance sheet - ANSWER-Statement that reports the financial position of the
organization at a specific point in time; shows assets, liabilities, and shareholder equity.
Behavioral interview - ANSWER-Type of interview that focuses on how applicants
previously handled real situations.
Benchmarking - ANSWER-Process that compares performance levels and/or processes
of one entity with those of another to identify performance gaps and set goals aimed at
improving performance.
Conciliation - ANSWER-Method of nonbinding dispute resolution involving a third party
who tries to help disputing parties reach a mutually agreeable decision; also known as
mediation.
Conflict of interest - ANSWER-Situation in which a person or organization has the
potential to be influenced by two opposing sets of incentives.
Consolidated Omnibus Budget Reconciliation Act (COBRA) - ANSWER-Act that
provides individuals and dependents who may lose medical coverage with opportunity
to pay to continue coverage.
Constructive discipline - ANSWER-Form of corrective discipline that implements
increasingly severe penalties for employees; also called progressive discipline.
Consultation - ANSWER-The ability to provide guidance to organizational stakeholders.
Contingency plan - ANSWER-Protocol that an organization implements to respond to an
unplanned but identified risk event.
Contrast effect - ANSWER-Error that occurs when strong candidates who interview after
weak ones appear even more qualified than they actually are because of the contrast.
Correct Solutions
ADA Amendments Act (ADAAA) - ANSWER-Amendments to Americans with
Disabilities Act covering the definition of individuals regarded as having a disability,
mitigating measures, and other rules of construction to guide the analysis of what
constitutes a disability.
ADDIE model - ANSWER-Five-step instructional design process that governs the
development of learning programs.
Adverse impact - ANSWER-Type of discrimination that results when a neutral policy has
a discriminatory effect; also known as disparate impact.
Age Discrimination in Employment Act (ADEA) - ANSWER-Act that prohibits
discrimination in employment for persons age 40 and over.
Alternative dispute resolution (ADR) - ANSWER-Umbrella term used to describe a
number of problem-solving and grievance resolution approaches.
Americans with Disabilities Act (ADA) - ANSWER-Act that prohibits discrimination
against a qualified individual with a disability because of his/her disability.
Analytics - ANSWER-Tools that convert metrics to be used for decision support by
adding context or further sub classifying comparison groups.
Andragogy - ANSWER-Study of how adults learn.
Applicant tracking software (ATS) - ANSWER-Software that provides an automated way
for organizations to manage the recruiting process.
Apprenticeship - ANSWER-Relates to technical skills training; often a partnership
between employers and unions.
Arbitration - ANSWER-Procedure in which disputes are submitted to one or more
impartial persons for final determination.
Assessment centers - ANSWER-Assessment tools that provide candidates a wide
range of leadership situations and problem-solving exercises.
Assignees - ANSWER-Employees who work outside their home countries.
, At-will employment - ANSWER-Common-law principle stating that employers have the
right to hire, fire, demote, and promote whomever they choose for any reason unless
there is a law or contract to the contrary and employees have the right to quit a job at
any time.
Auditory learners - ANSWER-People who learn best by relying on their sense of
hearing.
Balanced scorecard - ANSWER-Measurement approach that provides an overall picture
of an organization's performance as measured against goals in finance, customers,
internal business processes, and learning and growth.
Balance sheet - ANSWER-Statement that reports the financial position of the
organization at a specific point in time; shows assets, liabilities, and shareholder equity.
Behavioral interview - ANSWER-Type of interview that focuses on how applicants
previously handled real situations.
Benchmarking - ANSWER-Process that compares performance levels and/or processes
of one entity with those of another to identify performance gaps and set goals aimed at
improving performance.
Conciliation - ANSWER-Method of nonbinding dispute resolution involving a third party
who tries to help disputing parties reach a mutually agreeable decision; also known as
mediation.
Conflict of interest - ANSWER-Situation in which a person or organization has the
potential to be influenced by two opposing sets of incentives.
Consolidated Omnibus Budget Reconciliation Act (COBRA) - ANSWER-Act that
provides individuals and dependents who may lose medical coverage with opportunity
to pay to continue coverage.
Constructive discipline - ANSWER-Form of corrective discipline that implements
increasingly severe penalties for employees; also called progressive discipline.
Consultation - ANSWER-The ability to provide guidance to organizational stakeholders.
Contingency plan - ANSWER-Protocol that an organization implements to respond to an
unplanned but identified risk event.
Contrast effect - ANSWER-Error that occurs when strong candidates who interview after
weak ones appear even more qualified than they actually are because of the contrast.
