Dispatch Certification – Revised Update – Practice
Questions and Verified Answers
Introduction
This revised Emergency Fire Dispatch (EFD) study guide
contains updated practice questions with verified answers
covering the Fire Priority Dispatch System (FPDS) and core
emergency fire dispatch concepts. It includes topics such as
Chief Complaint Protocols, Incident Command System (ICS),
Pre-Arrival Instructions (PAIs), dispatch procedures, fire
terminology, quality improvement, and communication
standards.
The material is intended to support EFD certification exam
preparation by reinforcing protocol knowledge, determinant
codes, dispatch priorities, and emergency response procedures.
It also reviews operational responsibilities, fire-rescue
objectives, and scenario-based protocol application.
Exam Questions and Answers
A caller reports a smoke odor inside a structure. What is the
best Chief Complaint Protocol to use for this case? (See the
FPDS Chief Complaint Classification Table) --- correct precise
answer ---Protocol 69: Structure Fire
, A caller reports a chlorine gas leak. What is the best Chief
Complaint Protocol to use for this case? (See the FPDS Chief
Complaint Classification Table) --- correct precise answer ---
Protocol 61: HAZMAT
A caller reports that his boat has run out of fuel and he is
stranded out on the ocean. What is the best Chief Complaint
Protocol to use for this case? (See the FPDS Chief Complaint
Classification Table) --- correct precise answer ---Protocol 73:
Watercraft in Distress/Collision
A caller reports that jet fuel is leaking from a tanker truck at
the airport. What is the best Chief Complaint Protocol to use
for this case? --- correct precise answer ---Protocol 59: Fuel
Spill/Fuel Odor
List four primary components for the FPDS --- correct precise
answer ---1. Case Entry Protocol
2. Chief Complaint Protocols
3. Pre-Arrival Instructions
4. Case Exit Protocol
List the six primary components of the FPDS Chief Complaint
Protocols --- correct precise answer ---1. Key Questions
2. Determinant Descriptors/Codes
3. Post-Dispatch Instructions (PDIs)
4. Critical EFD Information (CEI)
5. Dispatch Life Support (DLS) Links