BUSMHR 3200 COMPREHENSIVE TEST
BANK VERIFIED QUESTIONS AND
SOLUTIONS PACK
●● Derailers
Answer: -insensitivity to others
-poor working relations
-inability to build or lead a team
-authoritarianism
-inability to change and adapt
●● Human relations movement
Answer: -increasing numbers of studies/writings from behavioral
scientists focusing on the "human" factor
-collective bargaining legalized in 1935; management looking for other
ways to manage workforce
●● McGregor's Theory X vs Y
Answer: one doesn't replace the other; just different perspectives on
people
●● Theory x
,Answer: -People dislike work and
avoid it whenever possible
-People need to be coerced
to work
-People require close
supervision at all times
-Most people prefer to be
directed, have little ambition
and avoid responsibility
-top down hierarchal
●● Theory y
Answer: -Work is seen as a natural
activity, like play or rest
-Given objectives, people can
be very self-directed
-People become committed to
objectives with some reward
-Most people are ambitious and can accept (and seek out) responsibility
-in general people think more progressive way of looking at people but
different perspectives
,●● Strategic Management
Answer: -A plan for integrating goals, tactics, policies and actions into a
meaningful whole
-Has two primary elements
--Strategy Formulation (designing/developing a strategy)
--Strategy Implementation (making it happen/implementation)
●● Strategy Formulation
Answer: Devoloping a strategy
-starts with a vision
-lofty compelling future state they are trying to make
Goes into a mission
Internal Analysis-strengths/weaknesses
External Analysis-Opportunities/threats
+
vision
mission
goals
, = strategic plan
SWOT analysis is commonly used here
●● Strategy Implementation
Answer: Galbraith's Star Model
Focuses on 5 critical elements or organization functioning:
strategy
structure
systems & processes
metrics & rewards
people
*all elements need to be aligned for org. to succeed
●● Motivation
Answer: Psychological (and physiological) processes that underline the
direction, intensity, and persistence or behavior of thought
●● Intrinsic Motivation
Answer: aspects related to the job, internal characteristics of the person,
etc.
-feelings generated from doing rather than being rewarded
-give this to ourselves!
BANK VERIFIED QUESTIONS AND
SOLUTIONS PACK
●● Derailers
Answer: -insensitivity to others
-poor working relations
-inability to build or lead a team
-authoritarianism
-inability to change and adapt
●● Human relations movement
Answer: -increasing numbers of studies/writings from behavioral
scientists focusing on the "human" factor
-collective bargaining legalized in 1935; management looking for other
ways to manage workforce
●● McGregor's Theory X vs Y
Answer: one doesn't replace the other; just different perspectives on
people
●● Theory x
,Answer: -People dislike work and
avoid it whenever possible
-People need to be coerced
to work
-People require close
supervision at all times
-Most people prefer to be
directed, have little ambition
and avoid responsibility
-top down hierarchal
●● Theory y
Answer: -Work is seen as a natural
activity, like play or rest
-Given objectives, people can
be very self-directed
-People become committed to
objectives with some reward
-Most people are ambitious and can accept (and seek out) responsibility
-in general people think more progressive way of looking at people but
different perspectives
,●● Strategic Management
Answer: -A plan for integrating goals, tactics, policies and actions into a
meaningful whole
-Has two primary elements
--Strategy Formulation (designing/developing a strategy)
--Strategy Implementation (making it happen/implementation)
●● Strategy Formulation
Answer: Devoloping a strategy
-starts with a vision
-lofty compelling future state they are trying to make
Goes into a mission
Internal Analysis-strengths/weaknesses
External Analysis-Opportunities/threats
+
vision
mission
goals
, = strategic plan
SWOT analysis is commonly used here
●● Strategy Implementation
Answer: Galbraith's Star Model
Focuses on 5 critical elements or organization functioning:
strategy
structure
systems & processes
metrics & rewards
people
*all elements need to be aligned for org. to succeed
●● Motivation
Answer: Psychological (and physiological) processes that underline the
direction, intensity, and persistence or behavior of thought
●● Intrinsic Motivation
Answer: aspects related to the job, internal characteristics of the person,
etc.
-feelings generated from doing rather than being rewarded
-give this to ourselves!
