BUSMHR 3200 UPDATED COMPLETE
QUESTIONS AND ANSWERS PREMIUM
REVIEW SHEET
●● Primary functions of culture
Answer: 1. give members an organizational identity (sense of belonging,
how to behave, how to treat others)
2. Facilitate collective commitment (shared purpose, objectives, goal-
based behavior)
3. Promote social system stability (systems/processes for dealing with
change, managing conflict)
4. Promote understanding of the organization (shapes behavior and
allows everyone to have a "clean line of sight" between what they do
and business goals/success)
●● Values and culture
Answer: Values are a fundamental part of culture
values drive attributes, attributes drive behavior
,values change slowly unless something dramatic happens within the
organization
●● five primary characteristics of values
Answer: 1. broad concepts or beliefs
2. relate to the desirable end-states, behaviors, situations
3. apply across most/all situations
4. influence attitudes and behaviors
5. can be ordered by relative importance
●● Espoused values
Answer: the values that the organization states that it believes (usually in
their mission statement or presentations)
the "desired"
●● Enacted values
Answer: the values that the organization members perceive to be valued
by the organization
,the "reality"
●● Espoused vs. Enacted Values
Answer: The greater the difference, the greater likelihood that there is
dissatisfaction, cultural problems, etc
Big difference = big problems
Organizations and leaders need to "walk the walk" not just "talk the talk"
"the perfect fit" is when what they say = what they do = what I see
●● Assessing culture
Answer: trying to see how well an organization is doing based off their
culture
used a lot with staffing to test if an individual would fit in with the
culture
●● Good cultural fit
Answer: Higher internal commitment to the organization
, Lower absenteeism/turnover
Higher job satisfaction and engagement
Higher levels of organizational citizenship
Higher intrinsic motivation
Better performance (individually and in groups)
●● Culture-related issues and questions
Answer: Identifying and understanding the culture
Nature of the culture - is it "right" for the organization
- relates to strategic context, objectives of the organization
Different possible approaches:
-shared culture
-unique culture
-tailored culture = core + unique
QUESTIONS AND ANSWERS PREMIUM
REVIEW SHEET
●● Primary functions of culture
Answer: 1. give members an organizational identity (sense of belonging,
how to behave, how to treat others)
2. Facilitate collective commitment (shared purpose, objectives, goal-
based behavior)
3. Promote social system stability (systems/processes for dealing with
change, managing conflict)
4. Promote understanding of the organization (shapes behavior and
allows everyone to have a "clean line of sight" between what they do
and business goals/success)
●● Values and culture
Answer: Values are a fundamental part of culture
values drive attributes, attributes drive behavior
,values change slowly unless something dramatic happens within the
organization
●● five primary characteristics of values
Answer: 1. broad concepts or beliefs
2. relate to the desirable end-states, behaviors, situations
3. apply across most/all situations
4. influence attitudes and behaviors
5. can be ordered by relative importance
●● Espoused values
Answer: the values that the organization states that it believes (usually in
their mission statement or presentations)
the "desired"
●● Enacted values
Answer: the values that the organization members perceive to be valued
by the organization
,the "reality"
●● Espoused vs. Enacted Values
Answer: The greater the difference, the greater likelihood that there is
dissatisfaction, cultural problems, etc
Big difference = big problems
Organizations and leaders need to "walk the walk" not just "talk the talk"
"the perfect fit" is when what they say = what they do = what I see
●● Assessing culture
Answer: trying to see how well an organization is doing based off their
culture
used a lot with staffing to test if an individual would fit in with the
culture
●● Good cultural fit
Answer: Higher internal commitment to the organization
, Lower absenteeism/turnover
Higher job satisfaction and engagement
Higher levels of organizational citizenship
Higher intrinsic motivation
Better performance (individually and in groups)
●● Culture-related issues and questions
Answer: Identifying and understanding the culture
Nature of the culture - is it "right" for the organization
- relates to strategic context, objectives of the organization
Different possible approaches:
-shared culture
-unique culture
-tailored culture = core + unique
