CMAA EXAM 2 FINAL PAPER QUESTIONS
AND CORRECT ANSWERS GRADED A+
STUDY MATERIAL
●● A medical administrative assistant is explaining the outline of legal
and ethical guidelines for the respectful and courteous treatment of a
patient.
Which of the following includes these components?
Answer: Patient's Bill of Rights
●● A patient is scheduled for a follow-up appointment in 6 months. At
which of the following times should the medical administrative assistant
call to remind the patient of the appointment?
Answer: 1 day before the appointment
●● At which of the following times should the medical administrative
assistant obtain preauthorization for a diagnostic procedure?
Answer: After the provider orders the procedure
●● A medical administrative assistant is speaking with a provider.
Which of the following actions by the assistant demonstrates active
listening?
Answer: Nodding while the provider is speaking
,●● A medical administrative assistant should identify that which of the
following is a method used to deter patients from not showing up to their
appointments?
Answer: Charging patients a fee
●● A medical administrative assistant should identify that which of the
following barriers among coworkers involves perceiving only those in
higher positions as being important?
Answer: Status barrier
●● A medical administrative assistant is assisting a patient who was
recently diagnosed with a terminal illness. The patient states, "I can't
wait to start feeling better again so I can attend my grandson's
graduation next year." Which of the following defense mechanisms is
the patient demonstrating?
Answer: Denial
●● A medical administrative assistant should identify that which of the
following items requires secure storage upon delivery?
Answer: Prescription pads
●● A medical administrative assistant is collecting patient information
prior to a patient's appointment. Which of the following is an acceptable
form of identification for the patient to provide?
, Answer: Driver's license
●● In which of the following locations should a medical administrative
assistant store valued office items, such as checkbooks, prescription
pads, and access keys?
Answer: In a locked box
●● Which of the following owns patient medical records?
Answer: providers
●● A medical administrative assistant is providing postoperative care
information to a patient. Which of the following information should the
assistant include?
Answer: Physical therapy referral
●● A medical administrative assistant is unable to locate an established
patient in the electronic health record (EHR) system. Which of the
following actions should the assistant take to avoid creating a duplicate
chart?
Answer: Verify the spelling of the patient's name
●● A medical administrative assistant is preparing to call a patient to
schedule a telehealth appointment. Which of the following should the
assistant verify with the patient first?
AND CORRECT ANSWERS GRADED A+
STUDY MATERIAL
●● A medical administrative assistant is explaining the outline of legal
and ethical guidelines for the respectful and courteous treatment of a
patient.
Which of the following includes these components?
Answer: Patient's Bill of Rights
●● A patient is scheduled for a follow-up appointment in 6 months. At
which of the following times should the medical administrative assistant
call to remind the patient of the appointment?
Answer: 1 day before the appointment
●● At which of the following times should the medical administrative
assistant obtain preauthorization for a diagnostic procedure?
Answer: After the provider orders the procedure
●● A medical administrative assistant is speaking with a provider.
Which of the following actions by the assistant demonstrates active
listening?
Answer: Nodding while the provider is speaking
,●● A medical administrative assistant should identify that which of the
following is a method used to deter patients from not showing up to their
appointments?
Answer: Charging patients a fee
●● A medical administrative assistant should identify that which of the
following barriers among coworkers involves perceiving only those in
higher positions as being important?
Answer: Status barrier
●● A medical administrative assistant is assisting a patient who was
recently diagnosed with a terminal illness. The patient states, "I can't
wait to start feeling better again so I can attend my grandson's
graduation next year." Which of the following defense mechanisms is
the patient demonstrating?
Answer: Denial
●● A medical administrative assistant should identify that which of the
following items requires secure storage upon delivery?
Answer: Prescription pads
●● A medical administrative assistant is collecting patient information
prior to a patient's appointment. Which of the following is an acceptable
form of identification for the patient to provide?
, Answer: Driver's license
●● In which of the following locations should a medical administrative
assistant store valued office items, such as checkbooks, prescription
pads, and access keys?
Answer: In a locked box
●● Which of the following owns patient medical records?
Answer: providers
●● A medical administrative assistant is providing postoperative care
information to a patient. Which of the following information should the
assistant include?
Answer: Physical therapy referral
●● A medical administrative assistant is unable to locate an established
patient in the electronic health record (EHR) system. Which of the
following actions should the assistant take to avoid creating a duplicate
chart?
Answer: Verify the spelling of the patient's name
●● A medical administrative assistant is preparing to call a patient to
schedule a telehealth appointment. Which of the following should the
assistant verify with the patient first?
