VIVINT FINAL STUDY GUIDE 2026
COMPLETE QUESTIONS AND ANSWERS.
▶ Q: If customer is in need of immediate attention or you need help
saving an account from canceling, who should you contact? Answer:
Email and explain the situation. Be sure to include
customers name and account number.
▶ Q: What are good ways to build rapport with customers? Answer: 1.
Use customers name, a lot
2. Compliment something about them or home
3. Find common ground
4. Match & mirror mannerisms and speech
▶ Q: Which homes should you first talk to when starting a new area?
Answer: Existing VIVINT customers. Make sure their satisfied with
their service and ask for a post on the neighborhood page
▶ Q: What's the fastest way to succeed in this job? Answer: Work all
the hours, train with people who are selling consistently, and maintain a
positive attitude No Matter What.
,▶ Q: In what correct order should you prospect houses? (Who should
you talk to first and then save for last). Answer: - 2 cars + alarm sign
- 1 car + alarm sign
- 2 cars + no sign
- 1 car + no sign
▶ Q: What is the purpose of the can we pay questions? Answer: The
purpose of the questions, is for the customer to sell themselves.
▶ Q: How do we properly prep the close? Answer: "Just so you know,
with these home, because were covering all the upfront cost, discounting
the service, and our trucks are here with us... once I'm done explaining
everything, it does come down to a simple yes or no to try it out. Does
that make sense? And does that sound fair?"
▶ Q: Who do you call when having trouble with street genie? Answer:
Account creation 888.324.5771
▶ Q: Who do you call for employee questions? (pay, iPad trouble,
onboarding). Answer: 1stop 877.327.5279
▶ Q: Who do you call to schedule an install that is out of your area
code? Answer: Scheduling 844.377.5261
, ▶ Q: How do you add payment to account? Answer: Use card reader or
call 833.638.0930
▶ Q: What does it mean to personalize the settings of their new vivint
system? Answer: They can set rules and notifications that best suit their
way of living.
Ex: 11pm front door locks automatically, thermostat changes when your
a certain distance from home, notified when doors are left open for too
long, set cameras to focus on certain things during particular hours of the
day..etc. A Lot of Micromanaging
▶ Q: What systems can vivint Not Takeover? Answer: Anything
internet base or DIY ex: Comcast, digital life, ring, nest, simpisafe
▶ Q: What are different ways alarm companies run security? Answer:
Landline, WiFi, cellular back up
▶ Q: Why is using landline a bad idea to run security? Answer: Bad
guy can just cut the wire on the outside of the home.
▶ Q: Why is Using WiFi a bad idea to run security? Answer: WiFi is
unreliable. Doesn't work when power goes down. And unpredictable
during storms.
COMPLETE QUESTIONS AND ANSWERS.
▶ Q: If customer is in need of immediate attention or you need help
saving an account from canceling, who should you contact? Answer:
Email and explain the situation. Be sure to include
customers name and account number.
▶ Q: What are good ways to build rapport with customers? Answer: 1.
Use customers name, a lot
2. Compliment something about them or home
3. Find common ground
4. Match & mirror mannerisms and speech
▶ Q: Which homes should you first talk to when starting a new area?
Answer: Existing VIVINT customers. Make sure their satisfied with
their service and ask for a post on the neighborhood page
▶ Q: What's the fastest way to succeed in this job? Answer: Work all
the hours, train with people who are selling consistently, and maintain a
positive attitude No Matter What.
,▶ Q: In what correct order should you prospect houses? (Who should
you talk to first and then save for last). Answer: - 2 cars + alarm sign
- 1 car + alarm sign
- 2 cars + no sign
- 1 car + no sign
▶ Q: What is the purpose of the can we pay questions? Answer: The
purpose of the questions, is for the customer to sell themselves.
▶ Q: How do we properly prep the close? Answer: "Just so you know,
with these home, because were covering all the upfront cost, discounting
the service, and our trucks are here with us... once I'm done explaining
everything, it does come down to a simple yes or no to try it out. Does
that make sense? And does that sound fair?"
▶ Q: Who do you call when having trouble with street genie? Answer:
Account creation 888.324.5771
▶ Q: Who do you call for employee questions? (pay, iPad trouble,
onboarding). Answer: 1stop 877.327.5279
▶ Q: Who do you call to schedule an install that is out of your area
code? Answer: Scheduling 844.377.5261
, ▶ Q: How do you add payment to account? Answer: Use card reader or
call 833.638.0930
▶ Q: What does it mean to personalize the settings of their new vivint
system? Answer: They can set rules and notifications that best suit their
way of living.
Ex: 11pm front door locks automatically, thermostat changes when your
a certain distance from home, notified when doors are left open for too
long, set cameras to focus on certain things during particular hours of the
day..etc. A Lot of Micromanaging
▶ Q: What systems can vivint Not Takeover? Answer: Anything
internet base or DIY ex: Comcast, digital life, ring, nest, simpisafe
▶ Q: What are different ways alarm companies run security? Answer:
Landline, WiFi, cellular back up
▶ Q: Why is using landline a bad idea to run security? Answer: Bad
guy can just cut the wire on the outside of the home.
▶ Q: Why is Using WiFi a bad idea to run security? Answer: WiFi is
unreliable. Doesn't work when power goes down. And unpredictable
during storms.
