SDSU BA360 EXAM #1 REVIEW (CH 1, 2, 3, & 4)
Prof. Showghi Questions and Guide Answers
100% Verified Graded A+
1. Which of the following tasks would NOT typically represent an operations
management activity at Hard Rock Cafe?
A. Preparing an employee schedule
B. receiving a shipment of incoming food ingredients
C. filing a tax return
D. designing an efficient layout
Answer: C. filing a tax return
2. The creation of goods and services is referred to as:
A. Design.
B. Transformation.
C. Formation.
,D. production.
Answer: D. production.
3. Which of the following is NOT considered to be one of the three primary
functions that all organizations perform?
A. finance/accounting
B. marketing
C. production/operations
D. research and development
Answer: D. research and development
4. Which of the following activities at an airline is NOT an operations activity?
A. catering
B. flying
C. crew scheduling
D. sales
Answer: D. sales
5. A global network of organizations and activities that supply a firm with goods
and services is referred to as
, A. business functions.
B. production.
C. a supply chain.
D. operations management.
Answer: C. a supply chain.
6. Competition in the 21st century is no longer between companies; it is be-tween
A. supply chains.
B. technologies.
C. individuals.
D. countries.
Answer: A. supply chains.
7. A large percentage of the revenue of most firms is spent on which function?
A. research and development
B. finance
C. operations
D. marketing
Answer: C. operations
8. Which of these is NOT one of the basic functions of the management
Prof. Showghi Questions and Guide Answers
100% Verified Graded A+
1. Which of the following tasks would NOT typically represent an operations
management activity at Hard Rock Cafe?
A. Preparing an employee schedule
B. receiving a shipment of incoming food ingredients
C. filing a tax return
D. designing an efficient layout
Answer: C. filing a tax return
2. The creation of goods and services is referred to as:
A. Design.
B. Transformation.
C. Formation.
,D. production.
Answer: D. production.
3. Which of the following is NOT considered to be one of the three primary
functions that all organizations perform?
A. finance/accounting
B. marketing
C. production/operations
D. research and development
Answer: D. research and development
4. Which of the following activities at an airline is NOT an operations activity?
A. catering
B. flying
C. crew scheduling
D. sales
Answer: D. sales
5. A global network of organizations and activities that supply a firm with goods
and services is referred to as
, A. business functions.
B. production.
C. a supply chain.
D. operations management.
Answer: C. a supply chain.
6. Competition in the 21st century is no longer between companies; it is be-tween
A. supply chains.
B. technologies.
C. individuals.
D. countries.
Answer: A. supply chains.
7. A large percentage of the revenue of most firms is spent on which function?
A. research and development
B. finance
C. operations
D. marketing
Answer: C. operations
8. Which of these is NOT one of the basic functions of the management
