Hospitality Service Tips
1. Service Is Giving!
S – mile
E – ye contact with guest
R – each out with hospitality to every guest
V – iew every guest as special
I – nvite quests to return
C – reate a warm environment
E – xceed quest expectations
2. Fake versus Real smile:
Fake: It does not reach your eyes.
Real: Your eyes twinkle, and your lips are wide on the side of your face
3. Reaching out with hospitality to every guest:
- Hands in open position ready to provide excellent service
- Tone should be sweet and caring
- Body language must show willingness to assist
- Warm with every word spoken
4. Eye contact with guests:
- Sincerity is seen in the eyes
- Focus listening is seen in the eyes
5. Know your clients:
- Know where they come from
- Connect with them
6. Ask for feedback
- Ask the right questions
- Use the feedback you received
1. Service Is Giving!
S – mile
E – ye contact with guest
R – each out with hospitality to every guest
V – iew every guest as special
I – nvite quests to return
C – reate a warm environment
E – xceed quest expectations
2. Fake versus Real smile:
Fake: It does not reach your eyes.
Real: Your eyes twinkle, and your lips are wide on the side of your face
3. Reaching out with hospitality to every guest:
- Hands in open position ready to provide excellent service
- Tone should be sweet and caring
- Body language must show willingness to assist
- Warm with every word spoken
4. Eye contact with guests:
- Sincerity is seen in the eyes
- Focus listening is seen in the eyes
5. Know your clients:
- Know where they come from
- Connect with them
6. Ask for feedback
- Ask the right questions
- Use the feedback you received
