Test-Bank-for-Quality-and-Performance- Excellence-7th-Edition-by-Evans (All Chapters With SOLVED SOLUTIONS)

Test-Bank-for-Quality-and-Performance- Excellence-7th-Edition-by-Evans (All Chapters With SOLVED SOLUTIONS) CHAPTER 01—Introduction to Quality and Performance Excellence TRUE/FALSE 1. The view of quality as the satisfaction of customer needs is often called fitness for use. ANS: T DIF: Difficulty: Easy NAT: BUSPROG: Analytic STA: DISC: Operations Management TOP: A-Head: Quality and Performance Excellence KEY: Bloom's: Knowledge 2. Since quality relates to goods or services, only for-profit organizations can benefit from adopting performance excellence procedures. ANS: F DIF: Difficulty: Easy NAT: BUSPROG: Analytic STA: DISC: Operations Management TOP: A-Head: Quality and Performance Excellence KEY: Bloom's: Knowledge 3. “Scientific management” involved skilled craftspeople who served both as manufacturers and inspectors, building quality into their products. ANS: F DIF: Difficulty: Easy NAT: BUSPROG: Analytic STA: DISC: Operations Management TOP: A-Head: A Brief History KEY: Bloom's: Knowledge 4. After World War II, the first country to adopt quality initiatives and improvement in industry was the United States. ANS: F DIF: Difficulty: Easy NAT: BUSPROG: Analytic STA: DISC: Operations Management TOP: A-Head: A Brief History KEY: Bloom's: Knowledge 5. The Deming Prize was constituted by the United States to raise awareness of quality and recognize national role models. ANS: T DIF: Difficulty: Easy NAT: BUSPROG: Analytic STA: DISC: Operations Management TOP: A-Head: A Brief History KEY: Bloom's: Knowledge 6. A successful organization is one which integrates quality principles with its mundane daily work activities. ANS: T DIF: Difficulty: Easy NAT: BUSPROG: Analytic STA: DISC: Operations Management TOP: A-Head: Quality in Organizations KEY: Bloom's: Knowledge 7. In quality control, tolerances are acceptable deviations from the values assigned to the targets. ANS: T DIF: Difficulty: Easy NAT: BUSPROG: Analytic STA: DISC: Operations Management TOP: A-Head: Quality in Organizations