MHA/505
GEMBA Walk Pamela
University of Phoenix
Systems Thinking in Health Care Environments MHA/505
Introduction
The Ward Group is the finest Outpatient Behavioral Healthcare Agency. We were
founded in 2003 and pride ourselves in exceptional care and support to children and adolescents
as well as adults with behavioral and mental health needs. We offer top quality care that nurtures
independence and maximizes the potential of each person. We provide holistic support with
client choice as the battery and driving force behind individual services and planning. We assist
our clients with reaching their goals by using innovative approaches, family focused partnering
and wrap around services to aide in other needed areas of support. We are dedicated to helping
families achieve positive outcomes and offer a continuum of care to better service the entire
family.
Our Professional Team offers advice to parents and clients of MH/DD/SA (Mental
Health, Developmental Disabilities, Substance Abuse) services, on how and where to obtain
services that can make a difference in their lives. Early diagnosis is recommended as we
understand and utilize the best practices, based on real world successes. Our Teams consist of 2
Board Certified Psychiatrists, Clinical Psychologists, Qualified Case Managers, Para-
Professional and Associate-Professional Staff, Intake Specialists, Therapeutic Mentors,
Psychiatric Physician Assistants, Substance Abuse Counselors, Licenses Professional
Counselors, Quality Management/Quality Improvement Director and a CPR & First Aid
Certified Trainer.
, The Mission Statement of The Ward Group, Inc. is that we are committed to
providing high quality services within the home and community, by using individual and family
based therapeutic, clinical and alternative residential programs. We work together with families
helping to meet their needs and the needs of their loved ones along with respect, compassion and
dignity. Our goal is to maximize the person-centered design treatment for each client, while
developing a family focused care plan emphasizing a partnership approach to service delivery.
Four W’s
The Four W’s of a GEMBA Walk include the following questions:
o Where did you go?
o Who did you observe?
o What was the goal of your GEMBA?
o What did you learn?
Throughout this paper, I will take you along with me to one of our Residential Level III Group
Homes where we provide 24-hour supervision and support as well as therapy to troubled teenage
females in an ‘at-home’ type setting. Many of these adolescent females have endured emotional,
physical and/or sexual abuse at the hands of a friend, family member or friend of the family. Our
Staff is trained on how to support our consumers and help them to achieve long-term success in
pursuing their dreams and whatever goals they set for themselves.
Where?
GEMBA Walk Pamela
University of Phoenix
Systems Thinking in Health Care Environments MHA/505
Introduction
The Ward Group is the finest Outpatient Behavioral Healthcare Agency. We were
founded in 2003 and pride ourselves in exceptional care and support to children and adolescents
as well as adults with behavioral and mental health needs. We offer top quality care that nurtures
independence and maximizes the potential of each person. We provide holistic support with
client choice as the battery and driving force behind individual services and planning. We assist
our clients with reaching their goals by using innovative approaches, family focused partnering
and wrap around services to aide in other needed areas of support. We are dedicated to helping
families achieve positive outcomes and offer a continuum of care to better service the entire
family.
Our Professional Team offers advice to parents and clients of MH/DD/SA (Mental
Health, Developmental Disabilities, Substance Abuse) services, on how and where to obtain
services that can make a difference in their lives. Early diagnosis is recommended as we
understand and utilize the best practices, based on real world successes. Our Teams consist of 2
Board Certified Psychiatrists, Clinical Psychologists, Qualified Case Managers, Para-
Professional and Associate-Professional Staff, Intake Specialists, Therapeutic Mentors,
Psychiatric Physician Assistants, Substance Abuse Counselors, Licenses Professional
Counselors, Quality Management/Quality Improvement Director and a CPR & First Aid
Certified Trainer.
, The Mission Statement of The Ward Group, Inc. is that we are committed to
providing high quality services within the home and community, by using individual and family
based therapeutic, clinical and alternative residential programs. We work together with families
helping to meet their needs and the needs of their loved ones along with respect, compassion and
dignity. Our goal is to maximize the person-centered design treatment for each client, while
developing a family focused care plan emphasizing a partnership approach to service delivery.
Four W’s
The Four W’s of a GEMBA Walk include the following questions:
o Where did you go?
o Who did you observe?
o What was the goal of your GEMBA?
o What did you learn?
Throughout this paper, I will take you along with me to one of our Residential Level III Group
Homes where we provide 24-hour supervision and support as well as therapy to troubled teenage
females in an ‘at-home’ type setting. Many of these adolescent females have endured emotional,
physical and/or sexual abuse at the hands of a friend, family member or friend of the family. Our
Staff is trained on how to support our consumers and help them to achieve long-term success in
pursuing their dreams and whatever goals they set for themselves.
Where?
