MIS 589 Week 7 : Network Management - Test Your Knowledge Quiz(latest update 2020/2021)

Week 7 : Network Management - Test Your Knowledge Quiz Question 1. 1. (TCO G) is when network managers deal with network breakdowns and immediate problems instead of performing tasks according to a well laid out plan. (Points : 1) Panicking Multiplexing Multitasking Firefighting Fireflying Question 2. 2. (TCO G) To help reduce firefighting in network management, a network manager should spend time on to prevent problems. (Points : 1) planning and organizing the network and networking staff LAN manual fault log trouble ticket troubleshooting log Question 3. 3. (TCO G) refers to managing and documenting the network’s hardware and software configuration. (Points : 1) Visioning Troubleshooting Firefighting Configuration management Implementation Question 4. 4. (TCO G) Desktop management (Points : 1) increases the cost of configuration management over the long term. requires managers to install software manually on client computers. automatically produces documentation of software installed on each client computer. cannot maintain documentation of software installed on each client computer. decreases costs in the short term. Question 5. 5. (TCO G) Documentation for network and application software (Points : 1) usually does not include information about the network operating system. usually does not include information about any special purpose network software. includes information about which data files each user can access. is not generally needed because networks are comprised of hardware only. is important for monitoring adherence to software license rules. Question 6. 6. (TCO G) ensures that the network is operating as efficiently as possible. (Points : 1) Firefighting Fault tolerance Performance management Fault management Troubleshooting Question 7. 7. (TCO G) refers to preventing, detecting, and correcting faults in the network circuits, hardware, and software. (Points : 1) Fault tolerance Fault management Firefighting Performance management Troubleshooting Question 8. 8. (TCO G) A is an organizational department that is responsible for monitoring and fixing overall network problems. (Points : 1) mission critical area fault tolerance department network operations center mullion delimiter agency web surfing guru headquarters Question 9. 9. (TCO G) Network devices that are do only what they are designed to do, such as routing packets, but do not provide any network management information. (Points : 1) voice-activated bursty faulty dumb intelligent Question 10. 10. (TCO G) are reports produced by numerous network software packages for recording fault information. (Points : 1) Wish list documentation Trouble tickets Smart hub lists Bursty router printouts Roger systems checks Question 11. 11. (TCO G) allows the network manager to determine who is responsible for correcting any outstanding problems. (Points : 1) Load balancing MTBF Availability Reliability Problem tracking Question 12. 12. (TCO G) is a criterion that keeps track of the number of hours or days of continuous operation before a component fails. (Points : 1) MTTDiagnose MTTRespond MTTRepair MTTFix MTBF Question 13. 13. (TCO G) is a statistic that measures how quickly the staff corrected a network problem after they arrived at the problem site. (Points : 1) MTTDiagnose MTTRespond MTBF MTTFix MTTRate Question 14. 14. (TCO G) is the percentage of time the network is usable by users. (Points : 1) Retransmission rate Availability MTTDiagnose Downtime MTBF Question 15. 15. (TCO G) that are negotiated with providers, such as common carriers, specify the exact type of performance and fault conditions that an organization will accept. (Points : 1) Service level agreements Trouble tickets Smart hub lists Bursty router printouts Wish list documentation Question 16. 16. (TCO G) Which of the following is not one of the three major sources of a user’s equipment problem that can be solved by network support? (Points : 1) Lack of user knowledge Failed hardware device Incompatibility between user software and network hardware and software Use of the CD-ROM as a cup holder None of the above is an appropriate answer Question 17. 17. (TCO G) When a user problem cannot be solved by the help desk at the first level of resolution, the problem is to the second level of problem resolution. (Points : 1) fire fought spun escalated burst delimited Question 18. 18. (TCO G) is a measure of how much it costs per year to keep one computer operating. (Points : 1) Web gardening Software installation cost Hardware upgrade cost Total cost of ownership Support staff cost Question 19. 19. (TCO G) In-class training for end users should focus on (Points : 1) security exclusively. all network topics. 20% of the network functions that the user will use 80% of the time. proper data entry. the half of the applications that this particular uses most of the time. Question 20. 20. (TCO G) A costing method that examines only the direct costs of operating the computers, omitting softer indirect costs, such as wasted time, is referred to as (Points : 1) total cost of ownership. network cost of ownership. transactions costs. ownership privileges. total direct costs.