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Quality systems

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Revision notes from lectures on quality systems and quality management as well as coursework advice

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ES438 Quality systems notes – Lecture 6 (Planning system)



Key planning stages

1. 5 year vision

- Formulate vision and goals

2. Annual plan

- Define what is necessary and sufficient to realise the vision

3. Deployment

- Agree optimum targets and means of achievement

4. Implementation

- Identify necessary tasks to achieve the means

5. Monthly review

- Teams measure results by self-assessment

6. Annual review

- Confirm 5 year vision, vital goals, annual plan

, Planning Process




Goal deployment

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Graeme knowles
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