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quality systems management

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Revision notes from lectures on quality systems and quality management as well as coursework advice

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ES438 Quality systems notes – Lecture 4 (Leadership)
What is leadership?
- “Leadership: the art of getting someone else to do something you want
done because he wants to do it.”

- “Leadership is the creation of a vision and environment which inspire
people to contribute to organizational goals and nurtures both their
capability to do so, and their well-being within their endeavours”


Management vs Leadership?


Management:
- “Produces Order and Consistency”
- Through….
- Planning / Budgeting
- Organising / Staffing
- Controlling / Problem-solving


Leadership:
- “Produces Change and Movement”
- Through…
- Vision-building / Strategy
- Aligning People / Communicating
- Motivating / Inspiring


Vision:
'' If you want to build a ship, don't drum up the men to go to the forest to
gather timber, saw it and nail the planks together. Instead, teach them the
desire for the sea”

, Myths of leadership
- The leader knows best
- Leaders are strong and decisive
- Leadership is a function of position
- Leaders are born not made
- Leadership is about control


GLOBE Study of Leadership Traits
- Integrity-trustworthy, just, honest
- Charismatic, visionary, inspirational-encouraging, positive, motivational,
confidence builder, dynamic
- Team oriented-team building, communicating, coordinating
- Excellence-oriented, decisive, intelligent, win-win problem solver
- (Landy & Conte, 2004)


Helping your team – ‘Heroic’ Leadership Beliefs
- Driven or underpinned by values and needs – such as
- To do a great job?
- To help other people?
- To contribute to our community?
- Our need to be valued, and get recognition?


 To be in control?
 To be strong and able to cope?
 A need for power?
 Our fears and insecurities?

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