ES438 Quality systems notes – Lecture 3 (EFQM Excellence Model)
The EFQM Excellence Model
• Model was developed by practitioners to provide a framework for, and
measure of, improvement
• Not a prescription or a standard
• Involves some key principles
• Applicable to any organisation or sub-organisation
• Being adopted, extensively, across Europe
• An “umbrella” that sits over and pulls together all improvement initiatives
, • For convenience we call the first five Criteria ‘Enablers’ and the second
four ‘Results’
• Enablers are concerned with how things get done
• Results are concerned with what is achieved
• The allocations of percentages of % give 50% each to Enablers and
Results
The EFQM Excellence Model
• Model was developed by practitioners to provide a framework for, and
measure of, improvement
• Not a prescription or a standard
• Involves some key principles
• Applicable to any organisation or sub-organisation
• Being adopted, extensively, across Europe
• An “umbrella” that sits over and pulls together all improvement initiatives
, • For convenience we call the first five Criteria ‘Enablers’ and the second
four ‘Results’
• Enablers are concerned with how things get done
• Results are concerned with what is achieved
• The allocations of percentages of % give 50% each to Enablers and
Results
