ES438 Quality systems notes – Lecture 1
Learning
- Learning is not a spectator sport
- Learning begins with an experience
- Continues with personal reflection and sense-
making…
- And shouldn’t stop…
- Even if it isn’t being assessed!
Transformational thinking
- Single loop addresses how we do things
- Double loop addresses why we do things
- Transformation requires double loop
learning
- Double loop learning requires reflection
, Reflective practitioners
- Self-knowledge To be effective we must understand our biases, styles of influencing,
etc.
- Critical Thinking Review experience in the light of theory and vice versa. Develop and
test theories
- Inquisitiveness Intellectually curious about their work, the experience of others and
new thinking
- Emotional Intelligence Understand and respond effectively to the influence of
emotion in the ‘rational’ workplace’
Learning
- Learning is not a spectator sport
- Learning begins with an experience
- Continues with personal reflection and sense-
making…
- And shouldn’t stop…
- Even if it isn’t being assessed!
Transformational thinking
- Single loop addresses how we do things
- Double loop addresses why we do things
- Transformation requires double loop
learning
- Double loop learning requires reflection
, Reflective practitioners
- Self-knowledge To be effective we must understand our biases, styles of influencing,
etc.
- Critical Thinking Review experience in the light of theory and vice versa. Develop and
test theories
- Inquisitiveness Intellectually curious about their work, the experience of others and
new thinking
- Emotional Intelligence Understand and respond effectively to the influence of
emotion in the ‘rational’ workplace’
