MGMT 3350-110-Chapter 14. Questions and Answers

MGMT 3350-110-Chapter 14. Questions and Answers Chapter 14 Test Bank 1. An organization can have the best vision and strategy in the world, but it won’t be able to execute them unless its culture is aligned with its strategy. TRUE AACSB: Analytical Thinking Accessibility: Keyboard Navigation Blooms: Understand Difficulty: 1 Easy Learning Objective: 14-01 Articulate the three different levels at which organizational culture operates. Topic: Organizational Climate Feedback: A company can have the best vision and strategy in the world, but it won’t be able to execute them unless its culture is aligned with its strategy. 2. Organizational culture operates on four levels: individual, group, organizational, and environmental. FALSE AACSB: Knowledge Application Accessibility: Keyboard Navigation Blooms: Understand Difficulty: 1 Easy Learning Objective: 14-01 Articulate the three different levels at which organizational culture operates. Topic: Organizational Climate Feedback: Organizational culture operates on three levels: observable artifacts, espoused values, and basic underlying assumptions. 3. Creative Critters uses a six-foot-tall stuffed lion named Softy as a catalyst to make sure employees do not ignore important but difficult topics. Softy is an artifact. TRUE AACSB: Analytical Thinking Accessibility: Keyboard Navigation Blooms: Remember Difficulty: 1 Easy Learning Objective: 14-01 Articulate the three different levels at which organizational culture operates. Topic: Organizational Climate Feedback: Artifacts are the physical manifestation of an organization’s culture. 4. Social responsibility is a company’s ability to make a profit without sacrificing the resources of its people, the community, and the planet. FALSE AACSB: Knowledge Application Accessibility: Keyboard Navigation Blooms: Remember Difficulty: 1 Easy Learning Objective: 14-01 Articulate the three different levels at which organizational culture operates. Topic: Organizational Climate Feedback: Sustainability represents a company’s ability to make a profit without sacrificing the resources of its people, the community, and the planet. 5. The identity of WelcomeMat employees is focused on the belief that employee satisfaction and customer loyalty are more important than corporate profits. In this case, the organizational culture provides employees with an organizational identity. TRUE AACSB: Analytical Thinking Accessibility: Keyboard Navigation Blooms: Understand Difficulty: 2 Medium Learning Objective: 14-01 Articulate the three different levels at which organizational culture operates. Topic: Organizational Climate Feedback: Culture provides employees with an organizational identity. 6. The culture value framework provides a practical way for managers to understand, measure, and change organizational culture. FALSE AACSB: Knowledge Application Accessibility: Keyboard Navigation Blooms: Remember Difficulty: 2 Medium Learning Objective: 14-02 Use the competing values framework (CVF) to identify different organizational culture types. Topic: Competing Values Framework Feedback: The competing values framework (CVF) provides a practical way for managers to understand, measure, and change organizational culture. 7. Organizations tend to have one type of culture that is more dominant than the others. TRUE AACSB: Knowledge Application Accessibility: Keyboard Navigation Blooms: Understand Difficulty: 2 Medium Learning Objective: 14-02 Use the competing values framework (CVF) to identify different organizational culture types. Topic: Competing Values Framework Feedback: Organizations can possess characteristics associated with each culture type; however, organizations tend to have one type of culture that is more dominant than the others. 8. Sizmos Inc. chairman, Alex Granger, commented that “if employees are given a fun, rewarding place to work where they can express their creativity, in return the firm will get innovation, diehard loyalty, and world-class customer service.” This is an example of an organization with an adhocracy culture. FALSE AACSB: Analytical Thinking Accessibility: Keyboard Navigation Blooms: Remember Difficulty: 2 Medium Learning Objective: 14-02 Use the competing values framework (CVF) to identify different organizational culture types. Topic: Clan Culture Feedback: Sizmos is a company with a clan culture —one that has an internal focus and values flexibility rather than stability and control. It resembles a family-type organization that achieves effectiveness by encouraging collaboration, trust, and support among employees. This type of culture is very employee-focused and strives to instill cohesion through consensus and job satisfaction, and commitment through employee involvement and development. 9. Companies with adhocracy-type cultures are decreasing in the United States because many companies are becoming risk-averse. TRUE AACSB: Analytical Thinking Accessibility: Keyboard Navigation Blooms: Remember Difficulty: 2 Medium Learning Objective: 14-02 Use the competing values framework (CVF) to identify different organizational culture types. Topic: Adhocracy Culture Feedback: A recent article in The Wall Street Journal noted that adhocracy-type cultures are decreasing in the United States because many companies are becoming risk-adverse. 10. The military is a classic example of hierarchical organizational structure. TRUE AACSB: Analytical Thinking Accessibility: Keyboard Navigation Blooms: Understand Difficulty: 2 Medium Learning Objective: 14-02 Use the competing values framework (CVF) to identify different organizational culture types. Topic: Hierarchy Culture Feedback: Control is the strategy within a hierarchy culture. The hierarchy culture has an internal focus, which produces a more formalized and structured work environment, and values stability and control over flexibility. The military is a classic example of this. This orientation leads to the development of reliable internal processes, the extensive use of measurement, and the implementation of a variety of control mechanisms. Effectiveness is likely to be measured in terms of efficiency, timeliness, quality, safety, and reliability in producing and delivering products and services. 11. Different types of organizational cultures represent opposing core values. TRUE AACSB: Knowledge Application Accessibility: Keyboard Navigation Blooms: Understand Difficulty: 2 Medium Learning Objective: 14-02 Use the competing values framework (CVF) to identify different organizational culture types. Topic: Competing