Chapter 1 What Is Organizational Behavior?
MULTIPLE CHOICE
1. Successful managers and entrepreneurs recognize that:
a. technical knowledge is all that is needed for success.
b. interpersonal skills are not important.
c. technical skills are necessary, but insufficient, for succeeding in management.
d. an understanding of human behavior does not impact effectiveness
(c; Challenging; pp. 2-3)
What Managers Do
2. Which one of the following is not considered an organization?
a. church
b. university
c. a military unit
d. all 45-year-old adults in a community
(d; Easy; p. 4)
3. A(n) _____ is a consciously coordinated social unit, composed of two or more people, that functions
on a relatively continuous basis to achieve a common goal or set of goals.
a. organization
b. unit
c. team
d. ethnic group
(a; Moderate; p. 4)
4. The four management functions include all of the following except:
a. controlling.
b. planning.
c. staffing.
d. organizing.
(c; Moderate; p. 4)
5. _____ includes defining an organization’s goals and establishing an overall strategy for achieving
these goals and developing a comprehensive hierarchy of plans to integrate and coordinate activities.
a. Controlling
b. Planning
c. Leading
d. Coordinating
(b; Moderate; p. 4)
1
,6. The determination of how tasks are to be grouped is part of which management function?
a. planning
b. leading
c. controlling
d. organizing
(d; Easy; p. 4)
7. The organizing function includes a determination of which of the following?
a. what tasks are to be done
b. who is to do these tasks
c. who reports to whom
d. all of the above
(d; Moderate; p. 4)
8. Every organization contains people, and it is management’s job to direct and coordinate these people.
This is the ______ function.
a. planning
b. leading
c. controlling
d. organizing
(b; Moderate; p.4)
9. According to Henry Mintzberg, the ten managerial roles can be grouped into three categories. Which
of the following is not one of these groups?
a. concern with the interpersonal relationships
b. the transfer of information
c. decision making
d. liaison roles
(d; Challenging; Exh. 1-1; p. 6. )
10. An example of Mintzberg’s interpersonal management role is:
a. spokesperson.
b. leader.
c. negotiator.
d. monitor.
(b; Moderate; Exh. 1-1; p. 6)
11. When a manager searches the organization and its environment for opportunities and initiates projects
to bring about change, the manager is acting in which role?
a. negotiator
b. entrepreneur
c. disturbance handler
d. resource allocator
(b; Challenging; Exh. 1-1; p. 6)
12. Which of the following is not an essential management skill identified by Robert Katz?
2
, a. technical
b. computer
c. human
d. conceptual
(b; Moderate; p. 5)
13. When managers have the mental ability to analyze and diagnose complex situations, they possess:
a. technical skills.
b. computer skills.
c. human skills.
d. conceptual skills.
(d; Challenging; pp. 6-7 )
14. Which one of the following would not be considered a human skill?
a. completing accounting reports
b. communicating
c. resolving conflicts
d. working as part of a team
(a; Moderate; pp 5-6)
15. According to Luthans and his associates, which of the following is not considered a part of traditional
management?
a. interacting with outsiders
b. decision making
c. controlling
d. planning
(a; Moderate; p. 7)
16. Which of Luthan’s managerial activities involves socializing, politicking, and interacting with
outsiders?
a. traditional management
b. communication
c. human resource management
d. networking
(d; Challenging; p. 7 )
17. According to Luthans, successful managers spent more of their time on _____ than on any other
activity.
a. traditional management
b. human resource management
c. networking
d. communicating
(c; Challenging; p. 8)
18. A common thread running through the functions, roles, skills, and activities approaches to
management recognizes the importance of:
3
, a. managing technology.
b. managing people.
c. politicking.
d. being efficient.
(b; Moderate; p. 8)
Enter Organizational Behavior
19. Organizational behavior is all of the following except:
a. a field of study.
b. an applied field.
c. an intuitive analysis of human behavior.
d. studying what people do in an organization.
(c; Moderate; p. 8)
20. ______ is a field of study that investigates the impact that individuals, groups, and structure have on
behavior within organizations for the purpose of applying such knowledge toward improving an
organization’s effectiveness.
a. Organizational development
b. Management
c. Organizational behavior
d. People management
(c; Easy; p. 8)
21. Which of the following is not a core topic of organizational behavior?
a. motivation
b. attitude development
c. conflict
d. computers
(d; Easy; p. 8 )
22. According to the text, the best approach for obtaining knowledge about human behavior is
a. the common sense approach.
b. an observational approach.
c. a systematic approach.
d. a theoretical approach.
(c; Easy; p. 10)
23. A major theme in your textbook is that behavior is not:
a. caused.
b. random.
c. consistent.
d. predictable.
(b; Easy; p. 9)
24. If we know how a person perceives a situation and what is important to him/her, then behavior is
generally
a. predictable.
4
MULTIPLE CHOICE
1. Successful managers and entrepreneurs recognize that:
a. technical knowledge is all that is needed for success.
b. interpersonal skills are not important.
c. technical skills are necessary, but insufficient, for succeeding in management.
d. an understanding of human behavior does not impact effectiveness
(c; Challenging; pp. 2-3)
What Managers Do
2. Which one of the following is not considered an organization?
a. church
b. university
c. a military unit
d. all 45-year-old adults in a community
(d; Easy; p. 4)
3. A(n) _____ is a consciously coordinated social unit, composed of two or more people, that functions
on a relatively continuous basis to achieve a common goal or set of goals.
a. organization
b. unit
c. team
d. ethnic group
(a; Moderate; p. 4)
4. The four management functions include all of the following except:
a. controlling.
b. planning.
c. staffing.
d. organizing.
(c; Moderate; p. 4)
5. _____ includes defining an organization’s goals and establishing an overall strategy for achieving
these goals and developing a comprehensive hierarchy of plans to integrate and coordinate activities.
a. Controlling
b. Planning
c. Leading
d. Coordinating
(b; Moderate; p. 4)
1
,6. The determination of how tasks are to be grouped is part of which management function?
a. planning
b. leading
c. controlling
d. organizing
(d; Easy; p. 4)
7. The organizing function includes a determination of which of the following?
a. what tasks are to be done
b. who is to do these tasks
c. who reports to whom
d. all of the above
(d; Moderate; p. 4)
8. Every organization contains people, and it is management’s job to direct and coordinate these people.
This is the ______ function.
a. planning
b. leading
c. controlling
d. organizing
(b; Moderate; p.4)
9. According to Henry Mintzberg, the ten managerial roles can be grouped into three categories. Which
of the following is not one of these groups?
a. concern with the interpersonal relationships
b. the transfer of information
c. decision making
d. liaison roles
(d; Challenging; Exh. 1-1; p. 6. )
10. An example of Mintzberg’s interpersonal management role is:
a. spokesperson.
b. leader.
c. negotiator.
d. monitor.
(b; Moderate; Exh. 1-1; p. 6)
11. When a manager searches the organization and its environment for opportunities and initiates projects
to bring about change, the manager is acting in which role?
a. negotiator
b. entrepreneur
c. disturbance handler
d. resource allocator
(b; Challenging; Exh. 1-1; p. 6)
12. Which of the following is not an essential management skill identified by Robert Katz?
2
, a. technical
b. computer
c. human
d. conceptual
(b; Moderate; p. 5)
13. When managers have the mental ability to analyze and diagnose complex situations, they possess:
a. technical skills.
b. computer skills.
c. human skills.
d. conceptual skills.
(d; Challenging; pp. 6-7 )
14. Which one of the following would not be considered a human skill?
a. completing accounting reports
b. communicating
c. resolving conflicts
d. working as part of a team
(a; Moderate; pp 5-6)
15. According to Luthans and his associates, which of the following is not considered a part of traditional
management?
a. interacting with outsiders
b. decision making
c. controlling
d. planning
(a; Moderate; p. 7)
16. Which of Luthan’s managerial activities involves socializing, politicking, and interacting with
outsiders?
a. traditional management
b. communication
c. human resource management
d. networking
(d; Challenging; p. 7 )
17. According to Luthans, successful managers spent more of their time on _____ than on any other
activity.
a. traditional management
b. human resource management
c. networking
d. communicating
(c; Challenging; p. 8)
18. A common thread running through the functions, roles, skills, and activities approaches to
management recognizes the importance of:
3
, a. managing technology.
b. managing people.
c. politicking.
d. being efficient.
(b; Moderate; p. 8)
Enter Organizational Behavior
19. Organizational behavior is all of the following except:
a. a field of study.
b. an applied field.
c. an intuitive analysis of human behavior.
d. studying what people do in an organization.
(c; Moderate; p. 8)
20. ______ is a field of study that investigates the impact that individuals, groups, and structure have on
behavior within organizations for the purpose of applying such knowledge toward improving an
organization’s effectiveness.
a. Organizational development
b. Management
c. Organizational behavior
d. People management
(c; Easy; p. 8)
21. Which of the following is not a core topic of organizational behavior?
a. motivation
b. attitude development
c. conflict
d. computers
(d; Easy; p. 8 )
22. According to the text, the best approach for obtaining knowledge about human behavior is
a. the common sense approach.
b. an observational approach.
c. a systematic approach.
d. a theoretical approach.
(c; Easy; p. 10)
23. A major theme in your textbook is that behavior is not:
a. caused.
b. random.
c. consistent.
d. predictable.
(b; Easy; p. 9)
24. If we know how a person perceives a situation and what is important to him/her, then behavior is
generally
a. predictable.
4
