COMM1010: Communication at Work
Unit 4 Touchstone : Plan and Communicate a Time-Based Task
Student Name: Weslon Kelly
Date: July 22, 2021
PART 1: CUSTOMER EMAIL BASED ON MANAGER’S EMAIL
This is the email message to the customer to inform her about a new delivery date for her
package, and the refund to compensate for the inconvenience from the delay.
CUSTOMER EMAIL
Subject Line
New Delivery Date and Refund of Payment
Greeting: Dear Ms. Colon,
First paragraph: We apologize for the inconvenience we have caused due to the delay
in the shipment of your package. We have taken full responsibility for the problem and
we are working with Accounts Receivable to resolve the matter by Wednesday.
Second paragraph: Your business is very important to us and we place a high premium
on your continued business relationship with us. Therefore, we have decided to refund
the full amount of the delivery cost of your package. We are also working to expedite
the shipment of your package so that it will be delivered by Wednesday at no cost to
you. Please expect two follow-up emails by Wednesday, which will provide added
information on the refund, and the tracking information for your package.
Ending paragraph: We appreciate you doing business with us, and we look forward to
continuing our business relationship. We promise that everything will be done to
prevent this happening in the future.
Closing: Once again, please accept our apology for this problem, and for the
inconvenience caused.
Signature: Weslon Kelly
Unit 4 Touchstone : Plan and Communicate a Time-Based Task
Student Name: Weslon Kelly
Date: July 22, 2021
PART 1: CUSTOMER EMAIL BASED ON MANAGER’S EMAIL
This is the email message to the customer to inform her about a new delivery date for her
package, and the refund to compensate for the inconvenience from the delay.
CUSTOMER EMAIL
Subject Line
New Delivery Date and Refund of Payment
Greeting: Dear Ms. Colon,
First paragraph: We apologize for the inconvenience we have caused due to the delay
in the shipment of your package. We have taken full responsibility for the problem and
we are working with Accounts Receivable to resolve the matter by Wednesday.
Second paragraph: Your business is very important to us and we place a high premium
on your continued business relationship with us. Therefore, we have decided to refund
the full amount of the delivery cost of your package. We are also working to expedite
the shipment of your package so that it will be delivered by Wednesday at no cost to
you. Please expect two follow-up emails by Wednesday, which will provide added
information on the refund, and the tracking information for your package.
Ending paragraph: We appreciate you doing business with us, and we look forward to
continuing our business relationship. We promise that everything will be done to
prevent this happening in the future.
Closing: Once again, please accept our apology for this problem, and for the
inconvenience caused.
Signature: Weslon Kelly
