To download more slides, ebook, solutions and test bank, visit http://downloadslide.blogspot.com
Instructor's Manual
Operations Management
Fifth edition
Nigel Slack
Stuart Chambers
Robert Johnston
For further instructor material
please visit:
www.pearsoned.co.uk/slack
ISBN-13: 978-0-273-70850-6 / ISBN-10: 0-273-70850-3
Pearson Education Limited 2007
Lecturers adopting the main text are permitted to download the manual as required.
1
© Nigel Slack, Stuart Chambers & Robert Johnston 2007
,To download more slides, ebook, solutions and test bank, visit http://downloadslide.blogspot.com
Pearson Education Limited
Edinburgh Gate
Harlow
Essex CM20 2JE
England
and
Associated Companies around the world.
Visit us on the World Wide Web at:
www.pearsoned.co.uk
----------------------------------
First published 2007
© Nigel Slack, Stuart Chambers & Robert Johnston 2007
The rights of Nigel Slack, Stuart Chambers and Robert Johnston to be identified as the author of
this Work have been asserted by her in accordance with the Copyright, Designs and Patents Act
1988.
ISBN-13: 978-0-273-70850-6
ISBN-10: 0-273-70850-3
All rights reserved. Permission is hereby given for the material in this publication to be
reproduced for OHP transparencies and student handouts, without express permission of the
Publishers, for educational purposes only. In all other cases, no part of this publication may be
reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic,
mechanical, photocopying, recording, or otherwise without either the prior written permission of
the Publishers or a licence permitting restricted copying in the United Kingdom issued by the
Copyright Licensing Agency Ltd., Saffron House, 6-10 Kirby Street, London EC1N 8TS. This
book may not be lent, resold, hired out or otherwise disposed of by way of trade in any form of
binding or cover other than that in which it is published, without the prior consent of the
Publishers.
2
© Nigel Slack, Stuart Chambers & Robert Johnston 2007
,To download more slides, ebook, solutions and test bank, visit http://downloadslide.blogspot.com
Contents
Chapters Pages
1. Operations management 5
2. The strategic role and objectives of operations 16
3. Operations strategy 24
4. Process design 32
5. The design of products and services 40
6. Supply network design 45
7. Layout and flow 53
8. Process technology 60
9. Job design and work organization 69
10. The nature of planning and control 78
11. Capacity planning and control 83
12. Inventory planning and control 113
13. Supply chain planning and control 124
14. Enterprise resource planning (ERP) 135
15. Lean operations and JIT 147
16. Project planning and control 155
17. Quality planning and control 166
18. Operations improvement 182
19. Failure prevention and recovery 190
20. Total Quality Management 197
21. The operations challenge 204
3
© Nigel Slack, Stuart Chambers & Robert Johnston 2007
, To download more slides, ebook, solutions and test bank, visit http://downloadslide.blogspot.com
Nigel Slack, Stuart Chambers & Robert Johnston, Operations Management, fifth edition,
Instructor’s Manual
Supporting resources
Visit www.pearsoned.co.uk/slack to find valuable online resources
Companion Website with Grade Tracker for students
• Multiple choice questions with Grade Tracker function to test your learning and monitor your
progress
• An interactive Study Guide including audio animations of key diagrams and extra resources linked
to specific sections of the book with clearly indicated icons
• Case studies with model answers
• Excel Worksheets designed to enable you to put into practice important quantitative techniques
• Hints on completing study activities found in the book
• Links to relevant sites on the web
• Flashcards to aid in the revision of key terms and definitions
For instructors
• Complete, downloadable Instructor’s Manual
• Fully customisable, media-rich PowerPoint slides that can be downloaded and used for
presentations
• A TestGen testbank of hundreds of questions allowing for class assessment both online and by
paper tests
Also: The Companion Website with Grade Tracker provides the following features:
• Search tool to help locate specific items of content
• Online help and support to assist with website usage and troubleshooting
For more information please contact your local Pearson Education sales representative
or visit www.pearsoned.co.uk/slack
4
© Nigel Slack, Stuart Chambers & Robert Johnston 2007
Instructor's Manual
Operations Management
Fifth edition
Nigel Slack
Stuart Chambers
Robert Johnston
For further instructor material
please visit:
www.pearsoned.co.uk/slack
ISBN-13: 978-0-273-70850-6 / ISBN-10: 0-273-70850-3
Pearson Education Limited 2007
Lecturers adopting the main text are permitted to download the manual as required.
1
© Nigel Slack, Stuart Chambers & Robert Johnston 2007
,To download more slides, ebook, solutions and test bank, visit http://downloadslide.blogspot.com
Pearson Education Limited
Edinburgh Gate
Harlow
Essex CM20 2JE
England
and
Associated Companies around the world.
Visit us on the World Wide Web at:
www.pearsoned.co.uk
----------------------------------
First published 2007
© Nigel Slack, Stuart Chambers & Robert Johnston 2007
The rights of Nigel Slack, Stuart Chambers and Robert Johnston to be identified as the author of
this Work have been asserted by her in accordance with the Copyright, Designs and Patents Act
1988.
ISBN-13: 978-0-273-70850-6
ISBN-10: 0-273-70850-3
All rights reserved. Permission is hereby given for the material in this publication to be
reproduced for OHP transparencies and student handouts, without express permission of the
Publishers, for educational purposes only. In all other cases, no part of this publication may be
reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic,
mechanical, photocopying, recording, or otherwise without either the prior written permission of
the Publishers or a licence permitting restricted copying in the United Kingdom issued by the
Copyright Licensing Agency Ltd., Saffron House, 6-10 Kirby Street, London EC1N 8TS. This
book may not be lent, resold, hired out or otherwise disposed of by way of trade in any form of
binding or cover other than that in which it is published, without the prior consent of the
Publishers.
2
© Nigel Slack, Stuart Chambers & Robert Johnston 2007
,To download more slides, ebook, solutions and test bank, visit http://downloadslide.blogspot.com
Contents
Chapters Pages
1. Operations management 5
2. The strategic role and objectives of operations 16
3. Operations strategy 24
4. Process design 32
5. The design of products and services 40
6. Supply network design 45
7. Layout and flow 53
8. Process technology 60
9. Job design and work organization 69
10. The nature of planning and control 78
11. Capacity planning and control 83
12. Inventory planning and control 113
13. Supply chain planning and control 124
14. Enterprise resource planning (ERP) 135
15. Lean operations and JIT 147
16. Project planning and control 155
17. Quality planning and control 166
18. Operations improvement 182
19. Failure prevention and recovery 190
20. Total Quality Management 197
21. The operations challenge 204
3
© Nigel Slack, Stuart Chambers & Robert Johnston 2007
, To download more slides, ebook, solutions and test bank, visit http://downloadslide.blogspot.com
Nigel Slack, Stuart Chambers & Robert Johnston, Operations Management, fifth edition,
Instructor’s Manual
Supporting resources
Visit www.pearsoned.co.uk/slack to find valuable online resources
Companion Website with Grade Tracker for students
• Multiple choice questions with Grade Tracker function to test your learning and monitor your
progress
• An interactive Study Guide including audio animations of key diagrams and extra resources linked
to specific sections of the book with clearly indicated icons
• Case studies with model answers
• Excel Worksheets designed to enable you to put into practice important quantitative techniques
• Hints on completing study activities found in the book
• Links to relevant sites on the web
• Flashcards to aid in the revision of key terms and definitions
For instructors
• Complete, downloadable Instructor’s Manual
• Fully customisable, media-rich PowerPoint slides that can be downloaded and used for
presentations
• A TestGen testbank of hundreds of questions allowing for class assessment both online and by
paper tests
Also: The Companion Website with Grade Tracker provides the following features:
• Search tool to help locate specific items of content
• Online help and support to assist with website usage and troubleshooting
For more information please contact your local Pearson Education sales representative
or visit www.pearsoned.co.uk/slack
4
© Nigel Slack, Stuart Chambers & Robert Johnston 2007
