Sophia Conflict Final Milestone

To settle a dispute that caused conflict between them at work, Harold and Darnell agreed to their boss's request and took their situation to Kumar, a professional mediator. As they began, Darnell asked, "Will we need to sign some sort of contract or agreement at the end of this mediation?" "Yes," replied Kumar. "I hope you'll feel better about each other by the time we're done. But even if you still aren't happy with each other, the hope is to create an agreement that makes it possible for both of you to get your needs met." Kumar paused and looked meaningfully at each man in turn. "That agreement has to come from you. I won't suggest anything that you should or shouldn't put into it." Which type of mediation is Kumar describing? CONCEPT Different Styles of Mediation 2 Suzy crosses her arms during a meeting when she feels she is being reprimanded. This style of communication is and . • verbal, high context • non-verbal, high context • verbal, low context • non-verbal, low context CONCEPT High and Low Context Communication .........................................CONTINUED....................