Now let’s discuss briefly the Six Cs of TQM that are very important and essential to successfully
implement the Total Quality Management.
1. Commitment from Employees
In an organization, the Total Quality Management (TQM) policies shall be developed. These policies shall
be binding on all employees of the organization. Due to this, the quality improvement will become an
essential part of everyone’s work.
Furthermore, this will ensure a Quality Improvement commitment from all the employees for the work
deployed to them.
2. Quality Improvement Culture
There shall be a Quality Improvement Culture in the organization. The culture followed needs to be
modernized on a continuous basis to encourage employee’s feedback. This will ensure employee
comfort towards effective administration of allotted work.
3. Continuous Improvement in Process
Total Quality Management (TQM) is a continuous process and not a program. This requires constant
improvement in all the related policies, procedures and controls laid down by the management.
There should be a continuous search of the proficiency to do the task better. This will always result in
scope for improvement, although such improvement may be small.
4. Cooperation from Employees
The application of Total Quality Management (TQM) is in direct relation with the Total Employee
Involvement during and after the implementation of the same.
The experience and cooperation of the employees are utilized in the development of improved
strategies and performance measures.
5. Focus on Customer Requirements
Total Quality Management (TQM) process shall be prepared by focusing on customers’ requirements
and their expectations from the products and services. In today’s market, customer requires and expects
perfect goods and services with zero defects.
Focus on customer requirement is significant to survive in long-term and to build prominent relationship
with the customers.
6. Effective Control shall be laid down
The controls are to be laid down for monitoring and measuring the performance of the business. The
controls also help to rectify the deficiencies, if any, in the business process.
The checklist of control policies shall include all documents or manuals of the current best business
practices.
implement the Total Quality Management.
1. Commitment from Employees
In an organization, the Total Quality Management (TQM) policies shall be developed. These policies shall
be binding on all employees of the organization. Due to this, the quality improvement will become an
essential part of everyone’s work.
Furthermore, this will ensure a Quality Improvement commitment from all the employees for the work
deployed to them.
2. Quality Improvement Culture
There shall be a Quality Improvement Culture in the organization. The culture followed needs to be
modernized on a continuous basis to encourage employee’s feedback. This will ensure employee
comfort towards effective administration of allotted work.
3. Continuous Improvement in Process
Total Quality Management (TQM) is a continuous process and not a program. This requires constant
improvement in all the related policies, procedures and controls laid down by the management.
There should be a continuous search of the proficiency to do the task better. This will always result in
scope for improvement, although such improvement may be small.
4. Cooperation from Employees
The application of Total Quality Management (TQM) is in direct relation with the Total Employee
Involvement during and after the implementation of the same.
The experience and cooperation of the employees are utilized in the development of improved
strategies and performance measures.
5. Focus on Customer Requirements
Total Quality Management (TQM) process shall be prepared by focusing on customers’ requirements
and their expectations from the products and services. In today’s market, customer requires and expects
perfect goods and services with zero defects.
Focus on customer requirement is significant to survive in long-term and to build prominent relationship
with the customers.
6. Effective Control shall be laid down
The controls are to be laid down for monitoring and measuring the performance of the business. The
controls also help to rectify the deficiencies, if any, in the business process.
The checklist of control policies shall include all documents or manuals of the current best business
practices.
